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Customer Engineering Director in Gurugram

52 active opportunities · Updated October 2026

Explore current customer engineering director jobs in Gurugram. Filter by work mode, employment type, experience, department, date posted and distance.

SL
📍 Gurugram, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

About Us: Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at saucelabs.com . The Role: We are seeking an innovative and experienced AI Architect to join our engineering leadership team. This is a strategic role that will be instrumental in designing and building the next generation of AI-powered features for our continuous testing platform. You will be responsible for architecting scalable and robust AI solutions that transform how our customers gain insights from their test data and production environments, and how they create tests. Responsibilities: Define AI Architecture: Lead the design and architecture of cutting-edge AI/ML solutions for new product offerings, ensuring scalability, performance, quality and reliability within a cloud-native environment. AI-Powered Insights (Test & Production): Architect AI systems to derive actionable insights from vast quantities of test run logs and analytics data. This includes identifying patterns, anomalies, and performance trends. Production Error Reporting Integration: Design AI solutions that integrate with our existing error reporting product to analyze production issues for mobile and web applications, providing deeper understanding and predictive capabilities. Unified Data Intelligence: Develop architectures for combining insights from both test runs and production data, creating a holistic view of application quality and user experience. Automated Failure Analysis & Remediation: Architect AI models and systems t

GCPMicroservicesMachine LearningAI
M
📍 Gurugram, India
✓ Quality checkedCompany trend -55.3%

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Data Scientist II Role Overview Build and productionize enterprise-grade AI and Generative AI solutions for Mastercard. This role combines strong software engineering with model fine-tuning, Databricks-based ML engineering, AWS deployment, and end-to-end MLOps. Key Responsibilities Design, develop, test, and maintain scalable AI/ML applications, APIs, and reusable engineering components. Fine-tune and evaluate foundation models using techniques such as LoRA, QLoRA, PEFT, and supervised fine-tuning. Build RAG solutions, embeddings workflows, vector-search applications, and AI agents. Create end-to-end ML pipelines for data preparation, training, evaluation, deployment, monitoring, and retraining. Use Databricks, PySpark, MLflow, Unity Catalog, Workflows, Vector Search, and Model Serving for governed model development and operations. Implement CI/CD, automated testing, observability, model monitoring, and production support practices. Partner with data science, engineering, product, security, privacy, and governance teams to deliver reliable and responsible AI solutions. Required Skills & Experience 3–4 years of experience in AI/ML engineering, software engineering, data science, or a related field. Strong Python, SQL, object-or

PythonSQLAWSDocker
AI
📍 Gurugram, Haryana, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

About AiDASH AiDASH is leading the PreventionFirst™movement for electric utilities and transforming grid resilience through its pioneering platform that unifies vegetation, asset, storm, and wildfire intelligence. Powered by SatelliteFirst™ Inspection & Monitoring, AiDASH delivers comprehensive visibility across the entire grid at the right frequency and budget, using the right data modality. More than 200 customers trust AiDASH to keep the lights on, spend where it counts, and defend every decision, Securing Tomorrow across every mile of the grid. Learn more at www.aidash.com. The PreventionFirst movement is growing, and so is the recognition behind it. In 2026, Forbes named AiDASH one of America's Best Startup Employers for the 4th consecutive year, and TIME included AiDASH among America's Top GreenTech Companies for the 3rd year in a row. Deloitte Technology Fast 500 ™ ranked AiDASH No. 12 in the San Francisco Bay Area, and No. 59 overall in their selection of the top 500 for 2024. Join us in Securing Tomorrow Together! The Role We are looking for a business analyst who will be part of the customer success team to develop and apply analytical models that help clients derive business value and save millions of dollars in operating expenses from AiDash products/platforms. How you’ll make an impact: Work closely with our clients and engagement managers to understand the core business problems that need to be solved Independently work with the R&D team to break down the business problems into structured elements that AI can solve Apply advanced analytical techniques and data-driven insights to guide clients and internal teams in making informed, high-impact decisions Synthesise complex findings into clear, compelling presentations that highlight insights, strategic recommendations, and the business value of AiDASH products Continuously explor

PythonSQLAIRust
M
📍 Gurugram, India
✓ Quality checkedCompany trend -55.3%

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist – Regional Customer Success Operations, Services Specialist – Regional Customer Success Operations, Services Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships. They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. About the Role Are you passionate ab

AISalesforceTableau
AG
📍 Gurugram, Haryana, India· Full-time
✓ Quality checkedCompany trend -85.4%

Team Member - Customer Services supports customers by managing inquiries, resolving cargo and scheduling issues, and coordinating with internal teams to provide timely updates. This role ensures customer satisfaction, compliance with regulations, and contributes to process improvements for efficient service operations. Source: Adani Group | Job ID: 54662

GoCustomer Service
P
📍 Gurugram, India
✓ Quality checkedCompany trend +28.6%

Job Title Account Manager - Govt, Central Job Description At Philips, we provide equal opportunities to all our employees and to all eligible applicants for employment in our company , irrespective of age, color, disability, nationality, race, religion, gender, sexual orientation (LGBTQ +), and all aspects that make individuals unique. Encouraging diversity and fostering inclusion are key to our mission of improving the lives of 2.5 billion people a year by 2030 through meaningful innovation. We have fair, transparent, and clear employee policies which promote diversity and equality, in accordance with currently applicable law. For, we believe that life is better when #youareyou.well-being needs. Business title: Account Manager - Govt Sales Location : Gurgaon Role Overview: Responsible for the sales in a defined territory Achieves set targets, manages distributors, dealers, prescribing physicians and end users. Develops and Maintains relationship with all the key customers. Illustrative Responsibilities: Responsible for the management of sales to a defined region. Achievement of pre-defined sales volumes and profit goals as per OP Gain and maintain market information and knowledge in order to obtain and maintain the targeted market share in assigned product category Improvement of sales at existing customers, improvement of customer satisfaction. Develops business relationships with medical distributors and dealers and physicians and other hospital authorities in the establishment or expansion of markets in targeted Region. Maintains up to date records of sales activities by distributors and actively works to help dealers increase sale of company products to meet defined objectives. M

Project ManagementCustomer Service
R
📍 Gurugram, Haryana, India· Full-time
✓ Quality checkedCompany trend -94.4%

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners. You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes. You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics. Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment. Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift. Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes. Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites. Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams. You Have: 3-5 years of e

AWSGitAIGo
JI
📍 Gurugram, Croatia, India
✓ Quality checkedCompany trend -25%

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Team Lead - Abstractions JBS Lease Administration (Gurugram) Reporting to: Manager – Abstractions, Lease Administration Key Stakeholders: Account Managers, Transition Manager, Clients/Stakeholders and their teams Direct Reports: Analysts/ Senior Analysts What this job involves: High level of independence Do you work independently without close supervision? We can offer you an exciting role where you can use this passion to enhance your skills and play a key role in de

Artificial IntelligenceAIExcelProject Management
M
📍 Gurugram, India
✓ Quality checkedCompany trend -55.3%

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Data Scientist-2 Overview Product Data & Analytics is a centralized global team that enables Mastercard product business units to make better data‑driven decisions. We build internal analytics partnerships that strengthen focus on business performance, portfolio and revenue optimization, initiative tracking, new product development, and go‑to‑market strategies. These capabilities are underpinned by our data platforms that enable insights to be delivered in a standardized, scalable, and cost‑efficient manner. Key Responsibilities Strategic Support • Design and implement value enablement frameworks that optimize pricing strategies, enhance pre-sales propositions, and ensure customer success. • Collaborate with global and regional teams to tailor solutions that meet regional business needs and align with Mastercard's objectives. • Provide data-driven insights and recommendations to optimize pricing, pre-sales strategies, and customer success outcomes. • Develop frameworks, project structures, and presentations to communicate key strategic initiatives. • Conduct data integrity checks and ensure quality and reliability in data used for analysis. • Translate complex business problems into analytical solutions that support strategic decision-making. Technical Leadersh

PythonSQLAIExcel
PI
📍 Gurugram, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. Job Description PayPay India is seeking a Corporate Legal Counsel to provide legal support and guidance for business operations, with the objective of enabling compliant, secure and efficient operations. Department: Corporate Main Responsibilities Establish strong legal foundations as the company scales. Ensure contracts, policies, and business activities are legally compliant. Reduce legal and regulatory risks through proactive review and advisory. Support incident response documentation and regulatory communication. Build structured compliance processes rather than reactive handling. Protect the

ReactAWSRestAI
PI
📍 Gurugram, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

About PayPay India PayPay, a fintech company providing a service enjoyed by over 75 million users since its launch in 2018 in Japan. The company is now home to a very diverse team of members from more than 50 countries. We grew to a team of several thousand employees in Japan but are far from over. We are still in the Day 1. Every day, new members join us from all over the world to create new value and deliver it to society. Why India ? To build our Payment services, we got technical cooperation from Paytm (A large payment service company in India). And based on their customer-first technologies , we created and expanded the smartphone payment service in Japan. Therefore, we have decided to establish a development base in India, because it is a major IT country with many talented engineers, as evidenced by the fact that cutting-edge mobile payments can continue to be generated. OUR VISION IS UNLIMITED We dare to believe that we do not need a clear vision to create a future beyond our imagination. PayPay will always stay true to our roots and realise a vision (future) that no one else can imagine by constantly taking risks and challenging ourselves. With this mindset, you will be presented with new and exciting opportunities on a daily basis and have the opportunity to grow and reach new dimensions that you could never have imagined. Job Description PayPay India is looking for a Data Engineer to work on our payment system to deliver the best payment experience for our customers. This platform is vital to support our increasing business demands. The Data Pipeline team is tasked with creating, deploying, and managing this platform, utilizing leading technologies like Databricks, Delta Lake, Spark, PySpark, Scala, and the AWS suite. We are actively seeking skilled Data Engineers to join our team and contribute to scaling our platform across the organization. Main Responsibilities Create and manage robust data

PythonSQLAWSAI
A
📍 Gurugram, India· Full-time
✓ High-confidence listingCompany trend -69.6%

From ₹5L/yr

Quick readStrong listing-quality and freshness signals

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. Our community relies on us for: Accessible support that’s easy to find Faster resolution, preferably first time A team that’s there for them in times of urgent need Support that’s built around them The Difference You Will Make: Provide courteous and efficient service to the worldwide Airbnb community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customer emails Utilize available resources to research and troubleshoot problems effectively Investigate from the existing knowledge resources to provide resolution Mediate situations between users with empathy and fairness Monitor and control numerous concurrent tasks in tandem Be ambassadors embodying knowledge, empathy, and accountability Proactively strive to meet targets and goals independently A Typical Day: Job Family : Operations (Resolutions) Inbound and outbound calling process, messages and email support Resolving customer queries in a timely manner 24x7 shifts with rotational week offs, primarily supporting North America time zones Navigate competing priorities in all kinds of environment Job location: Gurgaon Your Expertise: Graduate with

AIGoExcelRecruitment
JT
📍 Gurugram, Haryana, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ : Have been retained by a Growing, Reputed and professionally managed Real Estate Group ( For Their Affordable Housing Project ) to select 1 : General Manager / AGM / Head - Sales - Gurgaon ( Real Estate only). Job Location: Gurgaon Job Description: Hiring and training sales staff Ensuring that department meets its sales targets Plan and assign daily workload to sales team Developing a departmental strategic plan Ensuring customer's expectations are fulfilled Respond to escalated customer complaints in a timely manner Overseeing the budget Represent company brand in sales conference and trade shows Evaluate current sales processes and recommend improvements Identify selling strategies and opportunities to increase revenue Desired Candidate Profile : Candidates must be from Real Estate background, with a minimum experience of 4-5 years in selling affordable housing in gurgaon region. Experienced Professionals having less than 10 years of experience From Real Estate Sector would be considered for the Position of AGM / Head / Senior Manager / Manager - Sales Age Desired : 32-35 Years. MBA / PGDM in Marketing having 10-12 years of relevant experience Preferred. DR ASHWANI KUMAR VIJ : President : Sales Recruitment Email Complete/Structured CV, with Scanned copy of Visiting Card, Salary Drawn / Expected details at:

Recruitment
JT
📍 Gurugram, Haryana, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ : Have been retained by a Mid Size Professionally Organisation manufacturing and marketing a range of Pharma Products to Hospitals to select 1 : General Manager - Sales and Marketing to be based Near Delhi. Job description Should have Good experience in Pharma or Hospital IT / Product and Institutional Sales. Worked extensively in different parts of India particularly Northern states ie Delhi, UP, Punjab, Himachal, Rajasthan Should Possess good contacts of Specialist and well- known Doctors/ hospitals in all territories Responsible for all aspects of Sales planning, projections, revenue collections and customer relationship management) for all territories Identify and put processes in place for handling multi-territory and city sales in coordination with Zonal / Regional Sales Managers Handle direct Sales efforts in key cities / accounts in coordination with Zonal / Regional Sales Managers Good working knowledge about IT systems. Excellent interpersonal, team management and presentation skills and be Good communicator and motivator This All India Level Position would report directly to the MD/CEO Qualifications : B Pharma with MBA From Premium Institute would be highly preferred. Experience Desired : 12-15 Years. Experienced Professionals From the Medical, Diagnostics Equipment and Devices can be Preferred in exceptional cases. Persons having lessor experience can be considered for the Position of : DGM - Sales and Marketing Age Desired : Below 35 Years. Those who have applied earlier need not apply again. DR ASHWANI KUMAR VIJ : President : Sales Recruitment Email Complete / Structured CV, with Scanned copy of Visiting Card, Salary Drawn / Expected details at :

Recruitment
JT
📍 Gurugram, Haryana, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ : Has been retained by : MNC associated, Professionally Managed, fast growing and Diversified Business Group into Manufacturing and trading of Water filteration, Pipes, Fittings, Building Materials related Projects / Products etc to select 2 : Area Sales Managers - Gurgaon. Responsibilities/KRA: *Maintaining & Enhancing Sales *Establishing, Maintaining & Expanding Customer Base *Servicing the Needs of Existing Customers *Increasing Business Opportunities Through Various Market Routes. *Actively seek out new sales opportunities through cold calling, networking and social media *Developing Sales Strategies & Setting Targets. Qualifications Desired : MBA Experience Desired : 6-8 Years. Age Preferred : Below 32 Years. Email Complete / Structured CV, with Scanned copy of Visiting Card, Salary Drawn / Expected details at : DR ASHWANI KUMAR VIJ : President : Sales Recruitment

Recruitment
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