Customer Experience Associate in Bengaluru

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell a

Roles and Responsibilities. ? Actively participate in Brand development/ Range/Product development through analytics-based insights. New Vendor onboarding. ? Work in close coordination with the Planning and Pricing team for optimizing Scale / Inventory / OTB / Capacities etc. ? Inventory Ops. - Ensuring that brands deliver as per slot dates sharing packing slips in the right format, in warding and GRN within acceptable timelines, RO / Q1 Non Live / RTV for Q2Q3 with the right documentation. ? Management of OIs / POs / Inwards , Cataloguing and driving and improvising the processes. ? Collaborating with cataloguing team to get products shoot, content creation and right information of the product being shared and improvising on processes to constantly improve customer experience. ? Undertake special projects time to time for overall Category business / experience impact. Qualifications & Experience ? Demonstrated ability to work autonomously in a highly demanding and ambiguous environment. ? Strong attention to detail and exceptional organizational skills. ? Strong analytical and numbers acumen and be comfortable generating and evaluating forecasts, metrics. ? Work closely with various departments within the company to ensure that all consumer touch points and messaging are working and measured harmoniously. ? Sales, fashion or vendor management background. ? Good written and verbal communication skills. ? Basic excel. ? Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

Roles & Responsibilities ? Actively participate in Brand development/ Range/Product development through analytics-based insights. ? Work in close coordination with the Planning and Pricing team for optimizing Scale / Inventory / OTB / Capacities etc. ? Management of OIs / POs / Inwards , Cataloguing and driving and improvising the processes. ? Increase sales and profitability of business to drive sustainable growth ? Manage relationships with brand partners and establish Myntra as the preferred destination for customers as well as brand partners. ? Scaling the brands on the platform with continuous work across selection, catalogue, marketing etc. ? Identify white spaces in the portfolio and onboard/develop potential brands to fill the gap ? Manage On App Category visibility planning ? Analyze data and reports from various sources, Responsible for creating and maintaining, consolidating various reports ? Operational excellence - Candidate should have prior experience or enough knowledge to manage day to day operational issues effectively related to cataloging, pricing, merchandising and discount monitoring. ? Stay updated on industry trends and market competitions in Kids wear profile. ? Collaborating with cataloguing team to get products shoot, content creation and right information of the product being shared and improvising on processes to constantly improve customer experience. ? Undertake special projects time to time for overall Category business / experience impact. Qualifications & Experience ? Demonstrated ability to work autonomously in a highly demanding and ambiguous environment. ? Strong attention to detail and exceptional organizational skills. ? Strong analytical and numbers acumen and be comfortable generating and evaluating forecasts, metrics. ? Work closely with various departments within the company to ensure that all consumer touch points and messaging are working and measured harmoniously. ? Sales, fashion or vendor management background.

Roles and Responsibilities Building templates, dashboards in Excel /Google Sheet / PowerBI for operational and management reporting Statistical and Analytical Models and methods for data analysis related to customer initiatives & growth hacks including issue diagnosis, problem dissection and tracking of results Running and maintaining the reporting system Data extraction as per business request for Ad hoc analysis Assisting the team in data analysis and mining Business analysis and understanding to highlight key lead indicator Qualifications & Experience Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute 2+ years of experience in working on reporting / business intelligence systems Strong database concepts and experience in SQL – can convert any business requirement into a SQL statement Expertise in Excel, PowerBI Working experience in R, Python, Tableau, QlikView, Data studio is a good to have Experience of working in a customer growth/customer analytics role is a plus Quick learner and ability to work in dynamic work environment Team player and comfortable interacting with people from multiple disciplines

Roles and Responsibilities Building templates, dashboards in Excel /Google Sheet / PowerBI for operational and management reporting Statistical and Analytical Models and methods for data analysis related to customer initiatives & growth hacks including issue diagnosis, problem dissection and tracking of results Running and maintaining the reporting system Data extraction as per business request for Ad hoc analysis Assisting the team in data analysis and mining Business analysis and understanding to highlight key lead indicator Qualifications & Experience Bachelors in Engineering, Computer Science, Math, Statistics, or related discipline from a reputed institute or an MBA from a reputed institute 2+ years of experience in working on reporting / business intelligence systems Strong database concepts and experience in SQL – can convert any business requirement into a SQL statement Expertise in Excel, PowerBI Working experience in R, Python, Tableau, QlikView, Data studio is a good to have Experience of working in a customer growth/customer analytics role is a plus Quick learner and ability to work in dynamic work environment Team player and comfortable interacting with people from multiple disciplines

About the Team The Commerce Platform team at Meesho drives end-to-end growth, strategy, and operational excellence across key verticals: - User Growth: Scales the full lifecycle funnel—from acquisition and activation to retention—ensuring sustainable user growth and engagement across the platform. - Marketplace: Focuses on strengthening the seller ecosystem and improving selection quality to create a robust and reliable marketplace experience. - Category: Identifies high-potential segments, launches and scales new categories, and drives assortment expansion to meet evolving customer demand. - Mall: Builds a trusted branded destination for quality-conscious users, enhancing the platform’s premium and branded shopping experience. - Pricing: Ensures competitiveness and affordability, enabling the platform to deliver strong value for customers while maintaining marketplace health. - Content Commerce: Powers content-led discovery through creator ecosystems and inspiration-driven shopping journeys that drive engagement, trust, and conversion. Together, these verticals identify whitespace opportunities, launch and scale new initiatives, and continuously optimize the user lifecycle through data-backed decisions. Operating in a fast-paced, high-ownership environment, the team combines structured problem-solving with rapid execution to deliver meaningful impact. If you’re excited about building for Bharat, this role offers both strategic depth and hands-on impact. About the Role As an Associate Director – Programs, you will be a senior leader responsible for one or more strategic charters that drive key business and customer outcomes. You will own end-to-end problem-solving for critical workstreams, navigating complex challenges and ensuring strong execution and operational excellence across the organization. This is a hybrid individual contributor and people-manager role. You will directly lead high-priority initiatives while managing and developing a team of Senior Man

About the company: Sigmoid enables business transformation using data and analytics, leveraging real-time insights to make accurate and fast business decisions, by building modern data architectures using cloud and open source. Some of the world’s largest data producers engage with Sigmoid to solve complex business problems. Sigmoid brings deep expertise in data engineering, predictive analytics, artificial intelligence, and DataOps. Sigmoid has been recognized as one of the fastest growing technology companies in North America, 2021, by Financial Times, Inc. 5000, and Deloitte Technology Fast 500. Job Description: As an Account Manager you will be responsible for ensuring customer success and growth in Fortune 1000 companies working with Sigmoid. A maverick self-starter, you understand brand building, how to sell innovation, drive deals forward and compress decision cycles. You will play a key role in driving our business to great heights, and drive our revenue growth in parallel. We're looking for a passionate farming growth hacker with a track record of proven success in Data Solutions selling in Fortune 1000. Prior experience in Analytics, Data Science & Big Data will be an added advantage. Job Responsibilities: As an Account Manager, you will have the opportunity to work on major business initiatives that contribute to Sigmoid’s growth and productivity objectives. In this role, you will have the responsibility of managing multiple account management strategy implementation assignments supporting the Account Management function & will work directly with the business, IT and strategy teams in catering to the end-to-end business needs. Essential Responsibilities: Manage account management strategy implementation and validation Effective communication and presentation Ability to work as in a team as well as contributing as an individual Lead and provide a road map for the team of account Able to establish priorities and co

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Category: Home furnishing Roles and Responsibilities Role: Work closely with Category Manager to drive the business in the relevant category with focus on growth and increasing the market share. Manage relationships with brand partners & establish Myntra as the preferred destination for customers as well as brand partners. Responsibilities: Intake / OTB management - Monitor inventory situation & plan inwards based on the DOH plan & plan timely RTVs Selection – making season level buy plans / assortment plans, based on past performance & growth / revenue targets to ensure that the category is well represented Review style level performance based on metrics such as ROS, Sell thru, RPI, RGM Category visibility planning & interventions – planning banners for respective brands and raising banner requests on time Identify gaps in product offerings & subsequently introduce / onboard new brands / categories Managing pricing (SOR / OR) – follow up with brands on securing timely discounts and updating the same, control pricing internally as per planned GM / RGM. Working closely on OR discounting based on profitability requirements Be an effective bridge between brands & internal teams for all communications Operational excellence: Should have prior experience or enough knowledge & confidence to manage merchandising operations, inbound planning, cataloguing & discount monitoring Qualifications & Experience Graduate from NIFT or other reputed institution 3-4 Years of relevant experience in Apparel buying / planning / merchandising Understanding of planning & Inventory management (Understanding of E-comm will help) Willingness to learn, innovate, take initiatives Strong MS Excel skills & understanding of data analytics Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others Should be good at multitasking & tim

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

About Team Category Management - BPC is one of the key business unit for the platform which is poised for tremendous growth and fashion democratization. We are looking for an Associate who will be a good fit to the team and instrumental in driving the growth of Beauty & Personal Care. Roles & Responsibilities Increase sales and profitability of business to drive sustainable growth Manage relationships with brand partners and establish Myntra as the preferred destination for customers as well as brand partners. Scaling the brands on the platform with continuous work across selection, catalogue, marketing etc. Identify white spaces in the portfolio and onboard/develop potential brands to fill the gap Manage On App Category visibility planning Analyze data and reports from various sources, Responsible for creating and maintaining, consolidating various reports Operational excellence - Candidate should have prior experience or enough knowledge to manage day to day operational issues effectively related to cataloging, pricing, merchandising and discount monitoring. Stay updated on industry trends and market competitions in Beauty & Personal Care profile. Qualifications & Experience Candidate should have 2+ Years of experience Preferred from Fashion e-com or retail background Proficient in Advance Excel Excellent communication, presentation and interpersonal skills Hands on experience with analyzing data and making forecasts. Analytical and critical thinker Takes complete end-to-end ownership of the task

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Senior Customer Success Manager, Scaled Accounts – India Department Customer Success Location India Reports To Manager, Customer Success Role Overview We are looking for a Senior Customer Success Manager in India to support a pooled, scaled portfolio of smaller customers through a lighter-touch, high-volume Customer Success motion. This role is designed to bridge the gap between digital-only coverage and strategic named coverage, with a focus on protecting ARR, improving customer outcomes, and delivering strong in-timezone support across EMEA, APAC, and Middle East customers. Unlike a strategic CSM managing a smaller number of complex $100K+ accounts, this role runs a more programmatic model across a larger book of business. The focus is on scalable value delivery, adoption management, renewal readiness, risk identification, customer triage, and coordinated support rather than deep executive engagement or highly customized strategic account plans. This is a strong fit for someone who combines Customer Success discipline with technical fluency, operational rigor, sound judgment, and the ability to manage a broad portfol