Customer Operations Leader in Bengaluru

Role Title: Key Account Manager Job Description As a Key Account Manager , we are looking for passionate individuals who can maintain and enhance existing client relationships through cross-selling and up-selling our services, while also creating new business opportunities wherever possible. Key Responsibilities The Key Account Manager should be able to: Develop a good understanding of customers' needs, their industry, competitors, and market pressures, and incorporate these insights into compelling value propositions. Communicate effectively and build strong relationships with decision-makers at every level, earning their trust and becoming a valued advisor on business, technology, and operational challenges. Open new buyer relationships and create new revenue streams within customer organizations by identifying contacts and initiating discussions. Conduct Quarterly Business Reviews (QBRs), understand customer challenges, ensure customer satisfaction (CSAT), and partner with delivery managers and technical teams to maintain a seamless client relationship. Forecast revenue and resource requirements for customer engagements in a timely manner to ensure a superior customer experience. Spearhead pitches and new business development initiatives within the assigned portfolio. Write proposals and manage deals through to contract closure. Maintain close oversight of all work in progress. Manage and grow Fortune 1000 (F1000) accounts. Exposure to the BFSI (Banking, Financial Services, and Insurance) domain would be an added advantage. Skills and Qualifications Positive attitude, quick thinker, and strong problem-solver with the flexibility and resilience to operate independently in high-pressure situations. Strong interpersonal skills and excellent written and verbal communication in English. Prior successful experience in sales/account management within enterprise software services. Experience in Analytics & Big Data services would be an added advantage. Strong solutio

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Staff Software Engineer for our Frontier Security AI team. Snowflake's Frontier Security AI teams develop production-grade LLM applications, intelligent agents, AI infrastructure, and evaluation systems for enterprise customers — products that must meet a high bar for quality, security, reliability, and efficiency while operating over sensitive data at large scale. In this role, you will lead the design and development of our Agentic Harness and agent evaluation platform, working across product, infrastructure, applied AI, security, and modeling teams to take new capabilities from prototype to dependable customer value. AS A STAFF SOFTWARE ENGINEER AT SNOWFLAKE, YOU WILL: Architect and build the Agentic Harness that executes complex, multi-step AI workflows across models, tools, data, and services. Design stable interfaces for tool execution, context construction, state management, memory, permissions, retries, fallbacks, and human review. Own agent quality end to end by building evaluation harnesses, representative datasets, automated graders, experiment pipelines, and release gates. Convert ambiguous reports such as "the agent feels worse" into measurable failure modes, reproducible tests, and durable fixes. Analyze production agent trajectories to identif

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box we’re looking for lifelong learners and people who can make us better with their unique experiences. The Technology Data and Intelligence (TDI) team at Okta is dedicated to boosting internal efficiency through the implementation of secure, scalable, and innovative systems. About the Role We are looking for a Senior Salesforce Product Analyst to join the TDI team and help scale our internal systems with a focus on security and reliability. You will leverage your deep knowledge of CPQ and Sales Cloud, covering everything from provisioning to case management, to partner with GTM teams and uncover data-driven efficiencies. In this role, your work will bridge the gap between business needs and technical solutions to drive operational success. Key Responsibilities: Requirements Gathering and Analysis: Work closely with business stakeholders to understand their requirements and challenges, translating them into detailed and actionable user stories. Conduct thorough analysis of existing proc

Field Technical Support Description - Job Summary • This role is responsible for engaging with customers to enhance satisfaction by meeting their needs as well as delivering standardized services that meet established quality benchmarks. The role performs installations, maintenance, and repairs on customer equipment according to industry standards. The role ensures quality services, analyzes IT issues, maintains documentation, and provides site support. The role also acquires skills, adheres to guidelines, supports plans, and performs assigned tasks while maintaining confidentiality. Responsibilities • Engages in interactions with customers in adherence to established procedures, aiming to ascertain and enhance customer satisfaction by clarifying their needs and ensuring they are met. • Conducts installations, reinstallations, maintenance, and repairs on customer equipment, following industry standards and best practices. • Delivers standardized services that meet established quality benchmarks. • Leverages data from reliable sources to ensure precise alignment with customer product requirements. • Analyzes, troubleshoots, and resolves issues within IT infrastructure, including enterprise systems, servers, storage, and networking. • Maintains departmental documentation on work orders, software, inventory, and other paperwork required. • Provides site support for customer break fix activity and provides technical assistance to third-party and channel authorized service providers. • Acquires job skills and completes routine assignments/tasks, adhering to guidelines, and ensuring confidentiality in all dealings with company data. • Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients. • Solves defined problems using established

Job Details: Job Description: The Role and Impact As a Software Enabling and Optimization Engineer, you will play a vital role in driving Intel's value and differentiation by collaborating with customers, software vendors, and the open-source community to develop, optimize, and integrate software solutions tailored for Intel products. Your work will directly impact numerous domains such as Audio, AI and adjacent technologies by enhancing software performance and ensuring seamless adoption of Intel technologies. On a day-to-day basis, you will engage in debugging, tuning, and testing software while delivering innovative solutions that optimize customer experiences and product capabilities. Business group The Silicon and Platform Engineering Group (SPE) focuses on advancing Intel's hardware and software platforms through innovation and collaboration. This team drives product development, testing, and optimization to support Intel's strategic goals in diverse markets, including enterprise, cloud, and edge computing. Joining SPE means contributing to Intel's mission of delivering cutting-edge technology solutions to its global ecosystem. Key Responsibilities - Drive customer enabling activities for Intel client platforms across Audio, Computer Vision, Camera, and other software ingredients. - Execute Platform POR features and ensure successful platform bring-up, validation, and customer adoption. - Debug and resolve complex platform issues spanning hardware, firmware, BIOS, operating systems, drivers, middleware, and applications. - Serve as a technical focal point for customer-reported issues, driving root cause analysis and resolution across internal and external stakeholders. - Partner with Microsoft and other OS vendors to investigate and resolve operating system, driver, and platform integration issues. - Collaborate with third-party ecosystem partners including C

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive cash flow performance and operational excellence as a Collections Analyst at Everpure, serving as a functional ERP subject matter expert and global portfolio owner. In this high-impact position, you will bridge hands-on collections strategy with systems optimization to maximize liquidity and strengthen receivables health. Collaborating cross-functionally with Sales, Billing, Credit, CX, and Legal teams, you will turn complex financial data into proactive strategies that mitigate risk and deliver positive customer outcomes. WHAT YOU'LL DO Drive Portfolio Performance & Cash Flow: Manage a global commercial portfolio end-to-end, executing proactive dunning strategies and prioritizing high-exposure aging accounts to accelerate cash collections and reduce past-due balances. Resolve Multi-Party Disputes & Deductions: Partner with Sales, Billing, and Legal teams to investigate and resolve complex payment discrepancies, credit memo requests, and withholding tax reconciliations, protecting revenue integrity. Optimize ERP & Workflow Systems: Act as the functional ERP subject matter expert for AR and collections workflows, enhancing system usage, dunning automation, and data tracking to streamline operational efficiency across the team. Mitigate Credit Risk & Guide Order Decisioning: Evaluate customer payment trends and financial risk to advise credit teams on order hold/release statuses, balancing comm

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive cash flow performance and operational excellence as a Collections Analyst at Everpure, serving as a functional ERP subject matter expert and global portfolio owner. In this high-impact position, you will bridge hands-on collections strategy with systems optimization to maximize liquidity and strengthen receivables health. Collaborating cross-functionally with Sales, Billing, Credit, CX, and Legal teams, you will turn complex financial data into proactive strategies that mitigate risk and deliver positive customer outcomes. WHAT YOU'LL DO Drive Portfolio Performance & Cash Flow: Manage a global commercial portfolio end-to-end, executing proactive dunning strategies and prioritizing high-exposure aging accounts to accelerate cash collections and reduce past-due balances. Resolve Multi-Party Disputes & Deductions: Partner with Sales, Billing, and Legal teams to investigate and resolve complex payment discrepancies, credit memo requests, and withholding tax reconciliations, protecting revenue integrity. Optimize ERP & Workflow Systems: Act as the functional ERP subject matter expert for AR and collections workflows, enhancing system usage, dunning automation, and data tracking to streamline operational efficiency across the team. Mitigate Credit Risk & Guide Order Decisioning: Evaluate customer payment trends and financial risk to advise credit teams on order hold/release statuses, balancing comm

Roles & Responsibilities ? Actively participate in Brand development/ Range/Product development through analytics-based insights. ? Work in close coordination with the Planning and Pricing team for optimizing Scale / Inventory / OTB / Capacities etc. ? Management of OIs / POs / Inwards , Cataloguing and driving and improvising the processes. ? Increase sales and profitability of business to drive sustainable growth ? Manage relationships with brand partners and establish Myntra as the preferred destination for customers as well as brand partners. ? Scaling the brands on the platform with continuous work across selection, catalogue, marketing etc. ? Identify white spaces in the portfolio and onboard/develop potential brands to fill the gap ? Manage On App Category visibility planning ? Analyze data and reports from various sources, Responsible for creating and maintaining, consolidating various reports ? Operational excellence - Candidate should have prior experience or enough knowledge to manage day to day operational issues effectively related to cataloging, pricing, merchandising and discount monitoring. ? Stay updated on industry trends and market competitions in Kids wear profile. ? Collaborating with cataloguing team to get products shoot, content creation and right information of the product being shared and improvising on processes to constantly improve customer experience. ? Undertake special projects time to time for overall Category business / experience impact. Qualifications & Experience ? Demonstrated ability to work autonomously in a highly demanding and ambiguous environment. ? Strong attention to detail and exceptional organizational skills. ? Strong analytical and numbers acumen and be comfortable generating and evaluating forecasts, metrics. ? Work closely with various departments within the company to ensure that all consumer touch points and messaging are working and measured harmoniously. ? Sales, fashion or vendor management background.

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. About Okta’s Access Management Team Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. The Access Management team drives billions of authentications every month. The team builds and supports single sign-on, strong authentication, provisioning, and threat protection technologies. Our Access Management service runs in the cloud on a secure, reliable, extensively audited platform with 99.99% availability. Passwordless is the future of identity and authentication, which is why we, at Okta, have made it our goal to redefine how users authenticate to services. Devices are central to our mission. The Okta Verify app that facilitates passwordless authentication is available for iOS, Android, MacOS and Windows. Join our team! We’re building a world where Identity belongs to you. About the role We’re looking for an Engineering Manager to lead the Client Foundations team. Operating under the larger Access Essentials group, the Client Foundations team supports our mission by building libraries, tooling, security and infrastructure for iOS, Android, MacOS and Windows platforms. The Client Foundation team is central to our success in this mission and ensures that we can ship innov

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Company Description Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations — including JetBlue, Nordstrom, Slack, and Twilio — trust Okta to protect the identities of their workforces and customers. Position Description We are looking for an experienced Senior Software Engineer – UI to join our Identity Platform engineering team. You will own the design and delivery of complex, enterprise-grade frontend experiences that power Okta's identity lifecycle management capabilities — including admin configuration flows, wizard UIs, real-time progress tracking, and bulk operation workflows. You will partner closely with Product Management, UX, and backend engineers to translate complex enterprise identity requirements into intuitive, accessible, and performant web applications. This is a hybrid position. Job Duties and Responsibilities - Frontend Ownership: Independently own and deliver complex UI features end-to-end — from design collaboration through production deployment. - Architecture & Standards: Lead frontend architectural decisions, enforce code quality, accessibility, perfor

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. As a Senior Site Reliability Engineer you will champion all things pertaining to reliability at Okta for Auth0. Working closely with the Product Engineers, Quality Engineers, Platform Engineers and Architecture teams, your primary focus will be on ensuring production systems remain operational at all times, while continually setting and achieving long-term performance, reliability and scalability goals in a platform with an exponential growth plan for the coming years. With Okta’s increased dedication to ensuring customer availability expectations are exceeded in every way, you will play a key role as we evolve our system architecture to meet the demands of enormous growth and support the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications. Skills Exceptional communication skills, including technical writing in the English language Systematic problem-solving approach, coupled with a strong sense of ownership and drive Understanding of microservices, cloud infrastructure (AWS, Azure), databases (SQL, No-SQL, Key/Value), containers (docker, kubernetes), web technologies (web sockets, http) and networking (SSL, routing, VPN) Live and breathe SLIs, SLOs, error budgets and SLAs Strong belief in automating everything and reducing toil for yourself and teammates Loves to work as a team, but is able to work effectively in a remote environment where tasks may be self-driven Knowledge

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Okta’s Enterprise Access Team Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. The Enterprise Access team drives billions of authentications every month. The team builds and supports single sign-on, strong authentication, provisioning, and threat protection technologies. Our Enterprise Access service runs in the cloud on a secure, reliable, extensively audited platform with 99.99% availability. About the role We’re looking for a Staff Software Engineer for the Federated Authentication team. Operating under the larger Enterprise Access pillar, the Fe

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Okta’s Enterprise Access Team Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. The Enterprise Access team drives billions of authentications every month. The team builds and supports single sign-on, strong authentication, provisioning, and threat protection technologies. Our Enterprise Access service runs in the cloud on a secure, reliable, extensively audited platform with 99.99% availability. About the role We’re looking for a Staff Software Engineer for the SIW Platform team. Operating under the larger Enterprise Access pillar, the SIW Platform t

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About Okta’s Enterprise Access Team Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. The Enterprise Access team drives billions of authentications every month. The team builds and supports single sign-on, strong authentication, provisioning, and threat protection technologies. Our Enterprise Access service runs in the cloud on a secure, reliable, extensively audited platform with 99.99% availability. About the role We’re looking for a Staff Software Engineer for the Federated Authentication team. Operating under the larger Enterprise Access pillar, the Fe

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We are seeking a strategic, analytically rigorous individual to fill the role of a Strategic Insights Manager within the Commercial Strategy & Transformation team. This role will serve as a critical partner in driving a 360° view of business performance, supporting the Line of Business (LoB) Rhythm of the Business (RtB), and advancing high-impact commercial transformation initiatives. This individual will combine structured problem solving, data-driven insight generation, and cross-functional influence to accelerate growth, improve operational efficiency, and ensure accountability to transformational OKRs. Support the Rhythm of the Business (RtB) operating model (e.g., QBR preparation, earnings support, dashboard development) while advancing carved-out workstreams and transformation-focused analyses Lead efforts to gather, analyze, and interpret commercial performance data, customer insights, and market trends to identify actionable insights and synthesize at an executive level Develop detailed fact bases and standardized assessment approach to formulate initial data-driven hypotheses to guide strategic discussions and decision-making Create robust business cases and financial models to assess the feasibility, impact, and ROI of proposed transformation initiatives working closely with cross-functional stakeholders to validate assumptions, conduct sensitivity analysis, and present rec