Customer Operations Leader in India

About this Role OpenAI’s Finance organization is helping build the company and finance team of the future. Across Corporate Finance, Strategic Finance, Accounting, Tax, Treasury, Procurement, Real Estate & Workplace, Corporate Development, and Economic Research, teams are using OpenAI’s products to reshape core workflows, improve operating leverage, and surface practical lessons about how AI changes enterprise functions. As this work scales, Finance is becoming both a proving ground for real-world AI adoption and an increasingly important proof point for customers, and a feedback loop for Product, Research and Revenue teams. The opportunity is no longer just to capture isolated examples, but to turn them into a coherent program that strengthens OpenAI’s internal operations, informs product development, and helps the company explain what high-value enterprise AI adoption looks like in practice. The Visual Storytelling & AI Innovation Lead partners directly with the Chief of Staff to the CFO to turn Finance’s most important work into clear, visually compelling executive artifacts. This person will personally create CFO-facing presentations, board materials, executive briefings, customer-facing materials, and reusable design systems; shape the story architecture for high-stakes leadership and external moments; and establish the visual storytelling and presentation quality bar across Finance. The role will work closely with Global Affairs, Corporate Communications, Investor Relations, and Marketing to ensure this work supports broader messaging, audience, and channel strategies. The role will also turn Finance AI workflows into credible demos, proof points, and transformation stories; help Economic Research package and amplify its work; identify and elevate flagship use cases with Finance and Enterprise Platforms & Technology leaders; and develop content and materials that support customer and external engagement. This is a hands-on individual contributor ro

Marketing Director- Paytm (Inference and Agentic AI) Location: Noida Company: Paytm About Paytm: Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview: Paytm is looking to hire a Marketing Director to own B2B marketing, demand generation, product marketing, and sales enablement for Paytm’s Inference and Agentic AI products. This is a managerial role that will lead a team of marketing managers and drive marketing across enterprise clients and mid market merchants. The role will be responsible for building market presence, qualified pipeline, product launches, agentic marketing initiatives, and sales enablement programs across Paytm AI products including Pi Commerce and future AI agents. The candidate will own positioning, messaging, GTM communication, lead generation, demand generation, account engagement, and customer marketing across digital, offline, and agentic channels. The role requires strong B2B SaaS marketing experience, product marketing judgment, demand generation depth, team leadership, and ability to convert AI product capabilities into clear business value. Key Responsibilities Own end-to-end marketing strategy for Paytm AI products across Enterprise and Mid-Market segments. Drive demand generation through digital campaigns, webinars, events, ABM, content, and partne

About the Role: We are looking for a highly analytical and data-driven Business Analyst who can derive actionable insights to support business growth, product strategy, and operational efficiency. The ideal candidate should have strong problem-solving abilities, hands-on experience with SQL and Power BI, and the ability to work closely with cross-functional teams to drive data-backed decision making. Key Responsibilities: ● Analyze large datasets to identify trends, business opportunities, and performance gaps. ● Build and maintain dashboards, MIS reports, and business performance trackers using Power BI. ● Write complex SQL queries for data extraction, validation, and analysis. ● Partner with business, product, marketing, and operations teams to support strategic initiatives. ● Monitor key business metrics and provide actionable recommendations to stakeholders. ● Automate recurring reports and improve reporting efficiency. ● Present insights and findings to leadership teams in a clear and structured manner. Requirements: ● 2–5 years of experience in Business Analytics / Data Analytics. ● Strong proficiency in SQL and Power BI is mandatory. ● Good understanding of data visualization, reporting, and dashboarding. ● Strong analytical thinking and problem-solving skills. ● Experience working with large datasets and deriving business insights. ● Excellent communication and stakeholder management skills. ● Prior experience in fintech, consumer internet, or digital businesses will be preferred. Preferred Skills: ● Knowledge of Excel, Python, or other analytics tools is a plus. ● Exposure to product analytics, customer lifecycle analysis, or performance marketing analytics would be an advantage.

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. About the Role: Senior Consultant – Business Analyst We’re seeking a strategic, AI-savvy Product Leader with strong business and technical acumen. This person will own the product roadmap, drive vision, translate complex problems into actionable requirements, lead cross-functional teams, and deliver high-impact, data-driven solutions aligned with business goals. Additional Requirements: • Educational Background: Candidate must have a Computer Science degree + MBA. • Cloud Exposure: Must have been involved in projects built on cloud platforms, preferably Microsoft Azure. • Domain Exposure: Healthcare industry background is highly preferred. Key Responsibilities • Own and continuously refine the product backlog and roadmap; prioritize initiatives based on strategic value, risk, dependencies, and measurable outcomes. • Drive and communicate product vision, strategy, and suc

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. We are looking for a hands-on Senior QA Consultant to lead end-to-end testing of AI and Generative AI applications across enterprise environments. This role combines strong expertise in traditional QA engineering with modern AI evaluation and validation practices. The ideal candidate will drive quality assurance initiatives for RAG pipelines, multi-agent systems, OCR and Speech-to-Text solutions while ensuring production grade quality outcomes in regulated industries such as Finance, Healthcare, and Insurance. The successful candidate will lead a small QA pod, collaborate closely with engineering, AI/ML, product, and business teams, and act as the client-facing QA owner for enterprise AI engagements. This role requires strong technical leadership, automation expertise, AI evaluation capabilities, and excellent stakeholder management skills. Experience Requirements • 10–15 years of experie

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. About the Role We are seeking an experienced and highly motivated Lead Consultant – Azure Infrastructure to lead cloud transformation initiatives, architect enterprise-scale Azure solutions, and provide technical leadership across migration, modernization, security, networking, and disaster recovery projects. The ideal candidate will possess deep Azure infrastructure expertise, strong consulting and stakeholder management skills, and a proven track record of delivering complex cloud engagements. This role requires a blend of technical leadership, architectural governance, customer engagement, and hands-on implementation expertise to drive successful cloud adoption and operational excellence. Key Responsibilities Azure Migration & Modernization • Lead large-scale Azure infrastructure migration programs, including lift-and-shift, re platforming, and cloud transformation initiatives. • Design and implement Azure IaaS solutions covering virtual machines, stor

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. About the role We are seeking a seasoned and visionary Senior Backend Developer to lead technical initiatives and drive innovation across our client projects. This role bridges technical excellence with client engagement— architecting sophisticated solutions, mentoring junior talent, and translating complex business requirements into scalable, AI-powered applications. The ideal candidate is not just a developer but a technical leader who understands business processes, modern development practices, and can help drive transformative value for our clients using cutting-edge Python technologies and AI frameworks. Job responsibilities Architect and design scalable applications using FastAPI, implementing advanced features and optimization strategies Lead the development of sophisticated AI workflows using LangChain, LangGraph, and related frameworks for production environments Build complex Streamlit applications with custom components, advanced data visualizatio

Join Delphi - Where Innovation meets transformation At Delphi, we believe in creating an environment where our people thrive. Our hybrid work model empowers you to choose where you work—whether it's from the office, your home, or a mix of both—so you can prioritize what matters most. We are committed to supporting your personal goals, family, and overall well-being while driving transformative results for our clients. We welcome exceptional talent from anywhere across the globe. Interviews and onboarding are conducted virtually, reflecting our digital-first mindset. Rooted in the region, we specialize in delivering tailored, impactful solutions in Data, Advanced Analytics and AI, Infrastructure, Cloud Security, and Application Modernization. Whether it’s enabling predictive analytics , transforming operations with automation, or driving customer engagement with intelligent platforms, we are the trusted partner for organizations ready to embrace a smarter, more efficient future. We are looking for a hands-on Senior QA Consultant to lead end-to-end testing of AI and Generative AI applications across enterprise environments. This role combines strong expertise in traditional QA engineering with modern AI evaluation and validation practices. The ideal candidate will drive quality assurance initiatives for RAG pipelines, multi-agent systems, OCR and Speech-to-Text solutions while ensuring production grade quality outcomes in regulated industries such as Finance, Healthcare, and Insurance. The successful candidate will lead a small QA pod, collaborate closely with engineering, AI/ML, product, and business teams, and act as the client-facing QA owner for enterprise AI engagements. This role requires strong technical leadership, automation expertise, AI evaluation capabilities, and excellent stakeholder management skills. Experience Requirements • 7–10 years of experien

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Technical Architect on our Advanced Services team, you will bridge pre-sales strategy and post-sales delivery to architect enterprise data migration, disaster recovery, and hybrid-cloud storage solutions. In this dual consultative and hands-on role, you will collaborate closely with Sales, Engineering, and enterprise customers to translate complex business needs into resilient, automated IT infrastructure. You will drive revenue growth and project success by serving as the trusted technical authority across high-impact data center transformations. WHAT YOU'LL DO Architect & Scope High-Impact Solutions: Partner with Sales, Product Marketing, and customer leadership to evaluate complex enterprise environments, design high-availability storage architectures (replication, clustering, cloud integration), and scope Professional Services engagements that drive sales conversion and solution adoption. Lead Enterprise Data Migrations & Implementations: Own end-to-end technical execution of complex data center consolidations and block/file migrations using specialized appliances (e.g., Cirrus Data) and native toolsets, ensuring seamless cutovers with zero data loss and minimal operational disruption. Automate & Modernize Storage Operations: Develop custom scripts (Python, PowerShell, Shell) and integration workflows to automate replication, disaster recovery, and cloud-bursting processes within client

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Associate(M) - Category Management To plan overall supply planning for BU People Management - Team handling skills Making sure the workload is taken care of Making sure BAU works are not getting Impacted on any attrition or Long Leaves Taking up things with Concerned team , if the escalation done by team is not given importance Coordinating with Multiple stakeholders on solving real time issues on daily Level ( Inwards, catalogue, Tech, Transporter, Brand and Business team) Job Description: Co Ordinating with Product team, on projects and Developments required in the tool in order to bring goodness to the productivity on Planning and ops Supply chain understanding-DOH, Inventory Management, Inventory Health, RTV Logistic management- Lead time, Forecasting, Speed Vendor Management – Vendor Score cards reviews Warehouse management- Capacity management, Fillrate management Operation management- Daily Operation management Catalog Management understanding Qualifications & Experience Graduate from reputed institution 3-4 Years of relevant experience in Fashion buying / planning and Operations Willingness to learn, innovate, take initiatives Expertise in working on Excel Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others while demonstrating leadership skills Should be good at multitasking & critical thinking

Job Title: Gen AI Engineer About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description: Role: Data Engineer Location : Bangalore Key responsibilities 1. Design, develop, and deliver AI, Generative AI, and agentic AI use cases that improve operational efficiency, reduce cycle time, and enhance customer/colleague experience. 2. Partner with cross-functional teams (Operations, Product, Technology, Risk, Compliance, Data) to identify high-value opportunities, translate them into requirements, and deliver scalable AI solutions that reduce manual effort and operational risk. 3. Establish and implement data & AI governance to ensure data quality, integrity, security, m

About Prodigal Prodigal is the connected AI platform leading financial institutions use to run their operations. We work with banks, lenders, credit unions, and other financial companies that lend money to people and manage those relationships over time. These institutions make millions of high-stakes decisions every day. Who should they reach? When should they reach them? What should they say or offer? When should a case move to a human? How should that change based on the borrower, the account, previous interactions, and the regulations involved? Getting those decisions right requires a deep understanding of the people, processes, rules, and edge cases behind them. Prodigal has spent the last eight years building that understanding. More than a billion interactions between financial institutions and their customers have shaped the intelligence, guardrails, and AI agents we now run in production across North America. Today, our AI agents analyze conversations, capture context, guide human agents, decide the next action, conduct customer conversations, orchestrate outreach, and help people complete payments and resolutions. They are connected, so what is learned in one interaction can inform what happens next. We are expanding this swarm of AI agents across more of the work financial institutions do: originations, document processing, back-office workflows, servicing, and other critical operations where money, identity, people, and regulation intersect. We are backed by Y Combinator, Accel, and Menlo Ventures, and work with 100+ financial institutions across North America. Listen directly from our CTO, Cofounder - Sangram Raje About the Role We're looking for a Customer Success Manager who thrives on chaos as much as clarity. Once an account is handed to you by our AI Deployment team after the hyper-care phase, you own it, whether that means smoothing over rough edges from a still-settling rollout or building on a genuinely stable one. Either way, your job is

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: To sell products or services for a company and represent their brand. Also, to manage relationships with customers, serving as the key point of contact, from initial lead outreach to when a purchase is ultimately made. Expectations/ Requirements: 1. Grow Distribution and Market share in the assigned area (Rural) of operations. 2. Visibility and Accountability through sale of the financial products. 3. Identify and recruit the sales team (FSE) to align and drive business in the market. 4. Skilled in coaching and mentoring, a quick learner who grasps and puts into application new learned ideas and concepts. 5. Plan the market size, span and geographies for FSE. 6. Should be able to devise the best methods for communication of plans/targets to the team so as to minimize the expectations vs delivery gap. 7. Monitor the Quality parameters as suggested by the management. 8. Validate and conduct the audits on the acquisitions and sales done by the team. 9. Ensure the team members are in the market where sales & usage are done regularly 10. Should have good networking capabilities and be willing to travel extensively throughout their specified area. 11. Sale of cross sales product to existing and new merchants like Merchant Loan, Personal Loan, GOLD SIP etc along with Upgrades for the merchant 12. Good understanding of lending products 13. Able to train and groom the manpower allocated to him Education : Graduate or above / Post Graduation preferred. Why join us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by i