Customer Success Operations Specialist in Bengaluru

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Overview We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments. As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction. Key Responsibilities 1. Proactive Technical Leadership & Customer Value Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value. Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features. Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn. 2. High-Velocity Problem Solving Escalation & Technical

Here’s a summary of the role: Love helping customers succeed? Thrive in fast-paced, client-facing environments where no two projects are the same? As an Onboarding Specialist , you’ll play a critical role in shaping the early customer journey—guiding clients from implementation through adoption and ensuring they realize value quickly. If you’re someone who enjoys project coordination, delivering impactful client training, managing multiple stakeholders, and building strong customer relationships, this could be your next great move. This is an opportunity to work with clients, senior stakeholders, and global teams while becoming a trusted advisor during one of the most important phases of the customer lifecycle. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own and manage the end-to-end onboarding experience for assigned customers, ensuring a seamless transition from sale to adoption Lead onboarding projects by coordinating timelines, milestones, and internal stakeholders to deliver successful outcomes Deliver engaging product onboarding sessions and training to help customers quickly adopt and maximize value Configure customer environments and guide clients through setup and best-practice implementation Build trusted relationships with stakeholders including administrators, business leaders, and senior client contacts Partner cross-functionally with Customer Success, Product, Support, and Sales teams to resolve challenges and improve customer outcomes These are the essentials you’ll need to get an interview: 3–5 years of experience in customer onboarding, implementation, project coordination, or customer success Strong client-facing communication and presentation skills, with confidence engaging senior stakeholders Proven ability to independently manage multiple onboardin

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer for Portworx® by Everpure™, you will empower innovators and enterprise customers to seamlessly deploy and scale multi-cloud data services for Kubernetes and containerized applications. In this high-impact role, you will redefine the cloud-native storage experience by bridging deep technical expertise with direct customer engagement. You will serve as a technical expert across all deployment phases, partnering closely with customer engineers, account teams, and core R&D to solve complex cloud-native architecture challenges. WHAT YOU'LL DO Drive Enterprise Customer Success: Deliver end-to-end technical expertise across all stages of Portworx® deployment and production environments, ensuring rapid issue resolution, minimal downtime, and maximum platform reliability for key enterprise accounts. Perform Complex Problem Diagnosis & Triage: Analyze application workflows, system logs, and containerized workloads across public/private cloud stacks to isolate, reproduce, and resolve multi-layer technical issues alongside engineering teams. Enable Pre-Sales and Onboarding: Partner with field systems engineers to guide technical installation, integration, and proof-of-concept (POC) execution for prospective and onboarding enterprise clients. Scale Organizational Knowledge: Author and maintain high-impact knowledge base articles, technical documentation, and FAQ guides to build self-ser

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. What you’ll do: Manage end-to-end release cadences for both DataHub Core (OSS) and our Managed Cloud Coordinate cross-functional teams including engineering, product, QA, DevOps, documentation, and customer success Define Quality Gates: Establish the "Go/No-Go" criteria that ensure every release is rock-solid Build Automation: Design the dashboards and runbooks that turn manual release chaos into a streamlined machine Risk Mitigation: Identify breaking changes and dependency conflicts before they hit production Serve as the central point of contact for all release-related questions and updates Facilitate release retrospectives and drive continuous improvement initiatives Required Qualifications 5+ years of experience in technical program management or release management roles Proven track record of managing complex software releases in fast-paced startup environments Deep understanding of software development lifecycles, CI/CD practices, and DevOps principles Experience with both open-source and enterprise software release models is a strong plus Strong technical background with ability to understand architecture, dependencies, and technical trade-offs Excellent project management skills with proficiency in tools like Jira, Linear, or similar Outstanding commun

Role Overview You are a senior product leader who wants to shape how AI transforms IT and cyber risk management at scale. In this role, you will own one of the most strategic product areas in a global GRC SaaS platform, defining how organisations identify, assess, and act on cyber risk — and how CISOs and boards get the clarity they need when it matters most. You will set and drive the product vision, roadmap, and outcomes for IT & Cyber Risk on a multi-solution platform used by enterprises worldwide. You will partner closely with engineering, design, data science, and senior leaders to build AI-native capabilities that automate risk detection, prioritisation, and reporting. Your work will have high executive visibility, real strategic weight, and direct impact on how customers manage governance, risk, and compliance. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead the end-to-end product strategy and roadmap for IT & Cyber Risk, aligning to company objectives and broader platform direction. Design and deliver AI-powered features (LLMs, agents, ML models) that automate risk identification, assessment, and reporting for enterprise security and risk teams. Partner with engineering, data science, and design to define technical approaches, ship high-quality releases across web, mobile, and API, and iterate using product analytics. Develop deep market and customer insight by engaging regularly with CISOs, security leaders, and risk managers, and turn those insights into clear product bets. Define, track, and communicate product KPIs, AI performance metrics, and north star outcomes to senior stakeholders, including business cases for major investments. Work cross-functionally with Sales, Customer Success, Professional Services, and Marketing to ensure successful launches and adoption of new IT & Cyber Risk capabilities. These are the essentials you’ll need to get an interview 7+ years of product management experience, includi

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Developer Community Manager Location: Bengaluru, India About the Role Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community. You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build. Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow. You Will: Act as the community's primary voice: respond to questions and threads across platforms. Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally. Drive engagement by sparking conversations, surfacing resources, and keeping threads active. Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs. Nurture emerging contributors and connect them to broader advocacy programs. Manage the content calendar; plan, create, and schedule engaging content with

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist - Identity Governance As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on the best ways to implement Okta Identity Governance(OIG) solutions. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Support strategic customer conversations aligning with technical and engineering leaders and stakeholders. Deliver on emerging trends, industry best practices, and identity-driven digital transformation. Assist in preparing executive-level messaging and participate in strategic discussions to align Okta’s solutions with customer business outcomes. Develop customer-centric points of view

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Global Presales team The Global Presales organization at Okta brings together a diverse group of experts, including Solutions Engineers, the Office of the Field CTO, Alliances, Architects, and more, who combine deep technical expertise with strategic business insight. This team serves as trusted advisors to a wide range of customers and partners, helping them unlock the full potential of Okta’s Identity Platform. By asking insightful questions, understanding complex challenges, and delivering tailored solutions, we empower organizations to address their unique identity needs. Empathy, collaboration, and a relentless focus on customer success drive our work and set us apart. Identity Senior Solution Specialist -On-Premises & Hybrid Access As a Senior Solution Specialist, you will be part of the presales team that delivers sales presentations and product demonstrations to educate customers on how Okta can secure complex on-premises environments like SAP, Oracle EBS , and custom web apps. You will report to the Manager in the OFCTO organization. What you’ll be doing Strategic Customer Engagement: Modernization Discovery: Lead technical sessions with infrastructure and security leaders to uncover challenges related to aging WAM stacks (e.g., CA Siteminder, PingAccess, OAM). Tailored Hybrid Architecture: Deliver customized demonstrations and architectural sessions focused on Okta Access Gateway (OAG) and its ability to bridge legacy app

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma. This is a full-time position based in our newly opened Bengaluru hub. What you'll do at Figma: Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs) Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities Manage a book of business by tiering accounts and initiating techniques to save contractions Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success Leverage oppor

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architect (CVA) team sits inside Mixpanel's Revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. You'll work alongside an Account Executive (AE), who owns growth, new business, and expansion; a Renewal Manager (RM), who owns the commercial renewal; and a Delivery Engineer (DE), who owns technical implementation and data health — each with a clear lane, converging on the same outcome for the customer. About the Role This is not a build role, but real comfort with data is required. As a Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of existing Mixpanel customers, from onboarding through to a renewal-ready handoff. You own the value case and the adoption evidence that underpins both the Account Executive's expansion motion and the Renewal Manager's renewal — without ever owning pricing or the commercial negotiation yourself. Responsibilities • Own the onboarding outcome and time-to-value for your accounts: take the handoff from the Account Executive, partner with the Delivery Engineer on the technical build, and drive the customer to their first realized value. • Own the success plan for each account — map business objectives to specific use cases and set a measurable baseline at definition time, so value can be proven later. • Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel. • Build and maintain a network of champions and evangelists ac

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Job Description We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). Specific responsibilities for account executives include nurturing larger named accounts & enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include: Build outreach to existing rolodex and new opportunities. Relentless manage customer followup and your own pipeline, against quotas. Work with our Growth team to increase product awareness. Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements. Guide customers through implementation plans to further adoption and drive paid conversion. Work with our Product and Engineering to share feedback and feature requests. Create content and refine scripts to support the customer journey

Account Manager Government Description - Job Summary • This role is responsible for developing and maintaining strategic relationships with partners while tailoring solutions to meet specific customer needs. The role provides partners with complex information about the organization’s offerings while collaborating with them to ensure long-term business success. The role drives sales growth through account planning and risk assessment, while mentoring junior team members. Responsibilities • Acts as the expert to the partner for complex information regarding the organization’s products, services, promotions, and configurations. • Develops and maintains account plans to promote sales growth in adherence to legal procedures and requirements. • Builds strategic relationships with the partner to ensure long-term business opportunities for the organization. • Partners and transforms potential leads into joint sales activities; creates, fills, and manages the funnel for deals with partners while achieving and/or exceeding quotas. • Promotes and incorporates the organization’s offerings to become a key part of the partner’s business and solutions. • Collaborates with partners to tailor solutions that address specific customer needs, including customization of products and services to align with client requirements. • Engages in transactional and relationship selling while working with and influencing a team of sales professionals. • Recruits new partners while providing risk assessment and business rationale for the organization’s investments. • Provides strategic guidance and insights to partner business managers and end-user sales teams regarding partners' capabilities, strengths, and market positioning. • Mentors junior team members, sharing insights, and providing guidance to support their professional growth and deve

As a Sales Development Representative (SDR), you will prospect, qualify, and generate customer leads to assist in Datadog’s overall business growth segment. By partnering with internal stakeholders, you will help IT and Technology innovators across markets recognize Datadog’s impact in their digital transformation and migration to the cloud. SDRs have the opportunity to grow their careers in Sales and continue contributing to Datadog team success. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Collaborate cross-functionally with various Datadog teams Drive initial prospect qualification and schedule discovery meetings Develop, present, and implement strategies for acquiring new business Conduct outbound outreach by cold calling and emailing prospective customers Learn to follow a well-defined methodology to help identify a customer's unique needs Who You Are: Motivated by a career in sales Someone with an innate curiosity to learn Have a desire to succeed alongside teammates Proven in your written and verbal communication Comfortable with being able to learn from rejection Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply. Benefits and Growth: High income earning opportunities based on self performance New hire stock equity (RSU) and employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Sales training in MEDDIC and Command of the Message Intra-departmental mentor and buddy program for in-house networking An inclusive company culture, opportunity to join our Community Guilds G

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. About the role As a Forward Deployed Engineer for Implementation Partners at DevRev, you will be the technical bridge between DevRev, our implementation partners, and their customers. You will combine strong software engineering, systems integration, applied AI, and customer-facing problem solving to help partners successfully design, build, deploy, and scale solutions on the DevRev platform. This is not a traditional software engineering role. You will operate at the intersection of engineering, solution architecture, partner enablement, product expertise, and delivery . You will work directly with partners and customers to understand requirements, scope solutions, unblock implementations, and translate complex business workflows into AI agents, integrations, automations, and repeatable vertical solutions. You will own the technical partner journey end to end — from onboarding, enablement, and certification through solutioning, implementation delivery, technical adoption, and ongoing partner success. At the same time, you will build reusable internal tools, frameworks, playbooks, and product capabilities that allow DevRev and its partners to scale across multiple implementations. Success in this role requires strong techn

Product Manager Job Summary We are seeking an experienced Product Manager with a proven track record of successfully managing multiple technical projects concurrently, leading teams, and expertise in Agile and Kanban methodologies. The ideal candidate should have at least 10 years of relevant experience and be technically proficient, capable of unblocking developers as needed. Additionally, the candidate should have a strong ability & vision to create product roadmaps. Responsibilities Requirements Gathering & Discovery of Scope Gather and analyze business requirements from stakeholders. Conduct discovery sessions to understand business objectives, user needs, and technical constraints. Define project scope, success criteria, and functional requirements. Translate business needs into actionable product and engineering requirements. Ensure alignment between business goals, customer expectations, and technical feasibility. Project Planning & Execution Plan, execute, and monitor multiple technical projects simultaneously. Define project scope, timelines, milestones, and deliverables. Track Agile delivery metrics including: Burndown charts Sprint velocity Bug and defect metrics Release readiness documents Release checklists Monitor project progress and ensure timely delivery while maintaining quality standards. Coordinate cross-functional activities to ensure successful project execution. Project Management Tools Hands-on experience with Jira, Asana, Linear, Azure DevOps (ADO), or similar project management tools. Manage product backlogs, sprint planning, issue tracking, reporting, and workflow management. Build dashboards and reports to monitor project health, team velocity, and delivery progress. Ensure project documentation and tracking are maintained within project management platforms. Team Leadership Lead and manage cross-functional teams, providing clear direction, assigning tasks, and motivating team members to achieve project goals. Foster a collabo