Customer Success Operations Specialist in Gurugram

Location - Hybrid This is a hybrid role based out of our Gurugram, India office, 3 days in the office, 2 days remote. About Us Sauce Labs is the world’s largest full-lifecycle, test automation platform, and the company behind Selenium. Trusted by 80% of the world’s top ten largest financial institutions and over 300,000 enterprise users, Sauce Labs provides the only AI platform capable of turning business intent into autonomous testing and quality assurance. With a proprietary dataset of 8.7 billion test runs, Sauce Labs empowers the Fortune 2000 to bridge the gap between AI-driven code generation and enterprise-grade software quality. Learn more at http://saucelabs.com . Release Assurance at the Speed of AI | Meet the new Sauce Labs About the Team We’re a small advanced tech team that takes ideas from “someone had a hunch” to “customers are using it”—usually in days, not sprints. This is a high ownership team: talking to whoever has the problem, deciding what’s worth building, cutting scope, shipping, and then deciding whether to double down or move on. Required Skills Deep fluency in at least one modern general-purpose language—and the ability to pick up others quickly. We work across TypeScript/Node, Go, and Python, and you’ll touch more than one. We care far more that you know one language inside out—its type system, concurrency model, testing story, etc.—than that you’ve used our specific stack. An ideal candidate would be comfortable: Reading and modifying an unfamiliar codebase without a guided tour Writing and maintaining tests that hold up in CI, not just on your laptop Publishing and versioning something other people depend on — a CLI, an SDK, a package Debugging across a boundary you don’t own (a third-party API, someone else’s service, a CI runner) Please note our Privacy Policy for Applicants when applying for a job at Sauce Labs. Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are seeking a highly motivated Senior Analyst to own and evolve a best-in-class tooling ecosystem that powers Roblox's Safety, Privacy, Trust & Safety, and Support Operations teams. In this role, you will sit at the intersection of operations and technology — driving systematic improvements, scaling tooling infrastructure, and ensuring agents across global vendor sites have the tools they need to operate efficiently and safely at Roblox's scale. You will join a growing team of administrators, incident managers, and product support specialists in India, providing comprehensive tooling and admin support to our global operations teams. You will help build a premier suite of agent tooling by managing systematic changes, identifying improvements, and delivering exceptional service to our internal customers. You will Administer and configure applications — including Zendesk, Absorb, JIRA, and other third-party and internally developed tools — to support 24/7 operations across multiple vendor sites. Design and implement queue and routing systems that reduce agent decision fatigue, enable quality support interactions, and support seamless multi-site operations. Analyze and translate b