Escalation Management Manager in Mumbai

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Programme Supervisor leads and oversees the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration processes. This pivotal role is responsible for ensuring accurate setup, compliant administration, effective cardholder support, and robust operational governance across regions and local entities, often through the supervision and development of a team of Programme Administrators. The Supervisor acts as the primary escalation point and strategic coordination lead between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. This role combines strategic oversight, advanced operational execution, process development and enforcement, comprehensive user support, and sophisticated system administration. What you'll be doing: Key Responsibilities Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies. Manage and review the monitoring of centrally billed paymen

About the Role: We are looking for an experienced Risk Management professional to lead and strengthen our Market Risk and Margin Trading Facility (MTF) risk functions. The role will be responsible for developing robust risk frameworks, monitoring trading and client exposures, ensuring regulatory compliance, and safeguarding the organization against market-related risks while enabling sustainable business growth. Key Responsibilities: Market Risk Management - - Develop, implement, and continuously enhance market risk management frameworks across Equity, Derivatives, and Margin Trading Funding (MTF) businesses. - Monitor and assess market risk exposures arising from cash equities, futures, options, and leveraged products. - Establish and review risk limits, exposure thresholds, concentration limits, and margin policies. - Track key risk indicators (KRIs) and ensure timely escalation of potential risk events. MTF & Exposure Risk Management: - Manage client-level and portfolio-level risks associated with Margin Trading Funding (MTF). - Define collateral eligibility, haircut frameworks, and funding exposure limits. - Monitor leveraged positions and ensure adequate margin coverage across client portfolios. - Evaluate concentration risks and implement preventive controls to minimize losses. Risk Analytics & Monitoring: - Conduct stress testing, scenario analysis, and sensitivity assessments under varying market conditions. - Develop risk models and analytical tools to evaluate portfolio resilience during periods of volatility. - Analyze trading patterns, market trends, and exposure data to identify emerging risks. - Drive automation and real-time risk monitoring capabilities across trading systems. Regulatory Compliance & Governance: - Ensure compliance with SEBI, NSE, BSE, Clearing Corporation, and other applicable regulatory requirements. - Oversee risk-related regulatory reporting, including exposure monitoring, margin compliance, and CTCL reporting. - Coordinate w

• coordinating integrated design planning across master plan, architecture, structural, MEP and allied streams to meet the project schedule;. • aligning COEs, consultants, PMC and GC for timely issuance of IFC/GFC drawings and design deliverables;. • driving digital drawing coordination, version control, exception reporting and escalation management;. • protecting product brief, approvals readiness and execution continuity through disciplined design governance. Source: Adani Group | Job ID: 54485

End to end responsible for: • government and municipal stakeholder strategy that accelerates project permissions/NOCs/clearances and protects license to operate. • relationship governance, escalation pathways and facilitation support for critical approvals in coordination with Regulatory and Business teams. • disciplined tracking, submission standards and compliance evidence for authority interactions. • protocol management for VIP visits and MoU ceremonies to protect reputation and stakeholder goodwill. Source: Adani Group | Job ID: 53518

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Team Supervision & Leadership Lead, mentor, and evaluate a team of OTC Billing Specialists. Set daily, weekly, and monthly performance targets (KPIs) for the billing team and monitor progress. Standardize training materials and ensure the team is cross-trained on various OTC workflows and customer portfolios. Order-to-Cash Billing Operations Oversee the end-to-end billing workflow, ensuring sales orders, contracts, and shipping/delivery data are accurately converted into customer invoices. Review and approve high-value invoices, credit/debit memos, manual adjustments, and cancellations. Ensure tight integration and communication between the billing team, Order Management (Customer Service), Credit/Collections, and Cash Application. Manage customer-specific billing requirements Dispute Management & Customer Relations Serve as the escalation point for complex billing disputes, price discrepancies, and tax issues. Work closely with the Collections to resolve root causes of billing-related payment delays, minimizing Days Sales Outstanding (DSO). Ensure timely resolution of cu

End to end responsible for: • HR business partnering for SBU by executing workforce plans, performance cycles and engagement programs locally. • first-line ER support, grievance handling and compliance readiness with timely escalations to IR/ER specialists. • employee lifecycle execution with GCC‑HR for transactions, ensuring smooth onboarding, movements and exits. • local administration coordination to meet site workplace and employee needs within standards. Source: Adani Group | Job ID: 58540

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. What you'll be doing: Should be proficient in Strategic Sourcing: Analyzing spend data, creating internal & external category profiles, Market intelligence reports, Opportunity assessments, devising category strategies, identifying sourcing levers for respective market categories, analyzing costing for a product or service, conduct structured supplier negotiations, understand the nuances of contracting and execute the same with suppliers in co-ordination with legal teams, managing statutory compliances and sustainability requirements etc. Executing projects through GEP Source to Contract platform, performing procurement risk, governance & compliance activities, supporting procurement operational activities etc. Experience working in reputed S2C platforms shall be appreciated specifically GEP S2C. Day to day performance of procurement activities, managing workloads and priorities, co-ordinate with the team and escalating/reporting to sourcing & procurement manager on a regular basis. Ensure high-quality stakeholder engagement both internal (procurement) & external (suppliers, age