Experience Management Technical Associate in Bengaluru

About the Team Our Human Resources team operates as a strategic partner to the business, focused on cultivating a high-performance culture where exceptional talent thrives. Our work is fundamentally guided by the DICE (Democratize Internet Commerce for Everyone) mission, which underpins our approach to all people strategies. Our core mandate centers on two critical pillars: driving world-class Talent Density and continuously elevating Employee Experience. We achieve this by relentlessly attracting, developing, and retaining the highest caliber of professionals, ensuring that every individual contributes significantly to our success. Concurrently, we are committed to shaping an unparalleled employee experience—one defined by transparent communication, meaningful development, and a deeply engaging, inclusive culture. As stewards of the company's most valuable asset—its people—we design, implement, and champion people strategies that directly translate into sustained business growth and a position as one of India’s most sought-after e-commerce destinations. About the Role As an integral part of the HR CoE Team, this role will be instrumental in elevating Meesho's culture. The role will be at the forefront of identifying and addressing critical challenges that impact the employee experience, implementing innovative policy and process solutions. The role will play a pivotal role in shaping and driving our eNPS and Talent Density charters. This role demands a user-centric mindset, a creative approach to problem-solving, and the ability to collaborate across departments to deliver impactful results. The role will have frequent opportunities to interact with leadership, ensuring the work directly contributes to shaping the company's future. The role will constantly be challenged to find innovative solutions to complex issues, making every day an exciting opportunity to drive positive change.

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP569651

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most. What you'll do - Work directly with the founder to design and continuously improve how customer support runs at Bolna - Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped - Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort - Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution - Step in directly on critical customer support situations alongside the business team when it matters - Turn recurring support themes into feedback for product and engineering What we're looking for - 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook - Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem - Experience with Intercom or a similar support/helpdesk tool - Sharp, structured communicator — equally comfortable writing to customers and to the founder - Comfortable with ambiguity — this role is being built as you build it Nice to have - Experience setting up support automations, chatbots, or AI agents in a real product company - Familiarity with SQL or basic scripting to pull/analyze support data - Startup experience, especially in a 0-to-1 function

... Address: Dr. Vishnuvardhana Road Post, RNS Farms Rd, Channasandra, RR Nagar, Bengaluru, Karnataka 560098 Facility: R N SHETTY INSTITUTE OF TECHNOLOGY - FM Qualification: Not Specified Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP568686

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569341

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569339

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569330

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569329

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569342

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569328

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569338

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569340

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569331

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569332

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569333