Jobs in India

Hardware Operations Engineer in India

204 active opportunities · Updated October 2026

Explore current hardware operations engineer jobs across India. Filter by work mode, employment type, experience, department, date posted and distance.

O
📍 India· Full-time
✓ Quality checkedCompany trend -98.7%

About the Team OpenAI's Industrial Compute organization is building the world's most advanced AI infrastructure ecosystem. Through a combination of strategic partnerships and self-built campuses, we are scaling the compute, storage, and networking platforms that power frontier AI training and inference. The Scaling Analytics team builds the data and software systems that help Industrial Compute understand, plan, and operate infrastructure at global scale. We work across capacity, hardware, storage, infrastructure software, and operational systems to connect fragmented sources of infrastructure data and make that information reliable and usable for engineering and planning. As OpenAI's infrastructure footprint grows, CPU and storage data increasingly spans internal platforms, vendor systems, APIs, databases, object storage, capacity management systems, and operational tooling. Building reliable connections across these environments is critical to understanding available capacity, utilization, fleet state, and infrastructure growth. About the Role We are seeking a Data Engineer to build the data systems and integrations that connect OpenAI's CPU, storage, and supporting infrastructure platforms. This role sits at the intersection of data engineering and backend software engineering. Rather than focusing primarily on traditional analytical pipelines, you will build the software and integrations required to collect, normalize, and make infrastructure data available across a heterogeneous set of systems. CPU and storage data may originate from internal infrastructure platforms, vendor APIs, databases, object storage, capacity systems, and operational services. You will determine how to reliably connect these systems and where those integrations should live—whether within an existing infrastructure service, an orchestration framework, a scheduled workload, or a purpose-built application. You will work closely with Infrastructure Engineering, Capacity Engineering, Storage,

PythonSQLAWSRest
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Exa team and lead the charge in redefining enterprise storage by unifying block, file, and object protocols across hybrid-cloud environments. You will combine deep technical expertise in distributed systems with hands-on people leadership to guide architectural decisions and mentor high-impact engineers. This is a unique opportunity to build new engineering teams from the ground up and drive industry-leading innovation alongside Product and Architecture partners. Your work will directly impact how customers consume, scale, and operate mission-critical storage infrastructure. WHAT YOU'LL DO Establish and scale a new engineering organization focused on critical Exa platform services, ensuring a foundation of long-term success, technical excellence, and a high-performing culture. Own the successful delivery of complex, high-scale engineering features for the Exa platform, ensuring world-class security, reliability, and availability across multi-array and hybrid-cloud deployments. Define the technical vision and execution roadmap in close partnership with Product Management and Architecture, translating customer needs into a measurable business impact for Pure Storage. Drive a culture of operational rigor, owning the refinement of engineering processes around observability, CI/CD, and incident response, while actively mentoring the next generation of technical leads. WHAT YOU BRING Leadership and Scaling: Pro

AWSCI/CDRestAI
TA
📍 India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

About the Role REMOTE IN INDIA We're looking for a software engineer to build the Kubernetes-native control plane that provisions and runs our GPU inference fleet. You'll design a manifest-driven API where the inference team declares what they need, whether that's a cluster, a model deployment, or a capacity change, and our controllers handle the reconciliation, provider/runtime selection, and lifecycle management underneath, so the inference team never has to know or care which specific serving stack, scheduler, or hardware pool is doing the work. You'll also build the systems that keep the fleet efficient, not just running, including defragmentation and rebalancing logic that consolidates scattered workloads back into contiguous capacity, and scheduling/bin-packing improvements that push GPU utilization up without hurting latency. The core value we're after is decoupling the people building on top of the platform from the operational and runtime complexity underneath, while squeezing more usable capacity out of the same hardware. You'll build the controllers, reconciliation loops, and self-service surface (API/CLI, not tickets) that make that decoupling real, plus the event-driven health, remediation, and utilization systems that keep it running and efficient without a human in the loop. Strong candidates have hands-on experience with Kubernetes controller/CRD patterns, have built or operated a platform API that abstracts multiple backends behind one interface, understand GPU scheduling and capacity efficiency (fragmentation, bin-packing, right-sizing), and think about GPU infrastructure as software to be engineered. A product mindset - you've built internal platforms or APIs consumed by other engineering teams and care about the developer experience of what you ship. You build it, you own it. You are not only responsible for delivering the software but also for operating and supporting it in production. Responsibilities Build the provisioning state machine

PythonKubernetesCI/CDAI
I
📍 Bengaluru, Bangalore, India
✓ Quality checkedCompany trend -50%

Job Details: Job Description: The Role and Impact As a Software Enabling and Optimization Engineer, you will play a vital role in driving Intel's value and differentiation by collaborating with customers, software vendors, and the open-source community to develop, optimize, and integrate software solutions tailored for Intel products. Your work will directly impact numerous domains such as Audio, AI and adjacent technologies by enhancing software performance and ensuring seamless adoption of Intel technologies. On a day-to-day basis, you will engage in debugging, tuning, and testing software while delivering innovative solutions that optimize customer experiences and product capabilities. Business group The Silicon and Platform Engineering Group (SPE) focuses on advancing Intel's hardware and software platforms through innovation and collaboration. This team drives product development, testing, and optimization to support Intel's strategic goals in diverse markets, including enterprise, cloud, and edge computing. Joining SPE means contributing to Intel's mission of delivering cutting-edge technology solutions to its global ecosystem. Key Responsibilities - Drive customer enabling activities for Intel client platforms across Audio, Computer Vision, Camera, and other software ingredients. - Execute Platform POR features and ensure successful platform bring-up, validation, and customer adoption. - Debug and resolve complex platform issues spanning hardware, firmware, BIOS, operating systems, drivers, middleware, and applications. - Serve as a technical focal point for customer-reported issues, driving root cause analysis and resolution across internal and external stakeholders. - Partner with Microsoft and other OS vendors to investigate and resolve operating system, driver, and platform integration issues. - Collaborate with third-party ecosystem partners including C

PythonArtificial IntelligenceAIC++
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an Escalation Engineer on our FlashBlade team, you will serve as the premier technical authority driving customer trust and operational stability across complex, enterprise-scale storage environments . You will collaborate closely with front-line Support, Engineering, and product leaders to rapidly resolve high-impact technical challenges and transform complex system failures into long-term product reliability. By bridging real-world customer insights with engineering solutions, you will elevate team performance and ensure our enterprise customers achieve flawless platform availability. WHAT YOU'LL DO Drive High-Stakes Escalation Resolution: Take end-to-end ownership of critical, multi-platform system issues—evaluating hardware, software, networking, and environmental factors—to rapidly restore service, perform root-cause analysis, and protect customer business continuity. Elevate Engineering Talent & Knowledge: Mentor and coach support team members through joint case triage, structured technical trainings, and internal documentation, accelerating technical capabilities and resolution velocity across the organization. Bridge Product Engineering & Customer Insights: Partner directly with Product Engineering to relay real-world system behavior, ensuring critical customer feedback, feature enhancements, and bug fixes trickle back into core product design. Lead Strategic Customer Communications: Facilitate

AWSLinuxRestAI
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As an Escalation Engineer on our FlashBlade team, you will serve as the premier technical authority driving customer trust and operational stability across complex, enterprise-scale storage environments . You will collaborate closely with front-line Support, Engineering, and product leaders to rapidly resolve high-impact technical challenges and transform complex system failures into long-term product reliability. By bridging real-world customer insights with engineering solutions, you will elevate team performance and ensure our enterprise customers achieve flawless platform availability. WHAT YOU'LL DO Drive High-Stakes Escalation Resolution: Take end-to-end ownership of critical, multi-platform system issues—evaluating hardware, software, networking, and environmental factors—to rapidly restore service, perform root-cause analysis, and protect customer business continuity. Elevate Engineering Talent & Knowledge: Mentor and coach support team members through joint case triage, structured technical trainings, and internal documentation, accelerating technical capabilities and resolution velocity across the organization. Bridge Product Engineering & Customer Insights: Partner directly with Product Engineering to relay real-world system behavior, ensuring critical customer feedback, feature enhancements, and bug fixes trickle back into core product design. Lead Strategic Customer Communications: Facilitate

AWSLinuxRestAI
E
📍 Bengaluru, India
✓ Quality checked

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Pipeline Engineering team at Everpure™ as a Full Stack Software Engineer to build and scale the pipeline visibility layer for FlashArray, FlashBlade, and Hyperscale — the core platform through which engineers and customers understand and act on CI results . In this high-impact position, you will own responsive web interfaces, API gateway architecture, and AI-assisted workflows that convert raw pipeline data into actionable signal, eliminating operational toil across our engineering organization. WHAT YOU'LL DO Build the Pipeline Visibility Layer: Architect and ship high-performance web applications using modern JavaScript/TypeScript frameworks to deliver real-time pipeline status, test results, and failure analytics at enterprise scale. Own Gateway & Backend Services: Develop and operate low-latency API gateways and backend microservices using typed systems languages (such as Go or Rust) to aggregate data across systems, enforce strict multi-tenant boundaries, and maintain reliable system contracts. Deliver Secure Access Controls: Implement robust authentication and authorization protocols (OAuth2/OIDC, SSO, RBAC) to ensure internal teams and external customers experience seamlessly scoped and fully audited access. Integrate AI Triage Workflows: Engineer retrieval-augmented generation (RAG) pipelines and LLM integrations over test metadata and failure logs to automate root-cause summaries, flak

JavaScriptTypeScriptPythonReact
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. Portworx by Everpure(Formerly Pure Storage) Everpure Acquired Portworx in October 2020, Creating the Industry's Most Complete Kubernetes Data Services Platform for Cloud Native Applications. This acquisition represents Pure’s largest to date and our deeper expansion into the fast-growing market for multi-cloud data services to support Kubernetes and containers. WHAT YOU'LL DO Lead the design, development, and deployment of Portworx's Kubernetes-native backup and restore solution, serving as a technical anchor for the team. Design and build cloud-native services that operate reliably at scale, with a strong emphasis on performance, quality, and efficiency in both design and implementation. Deeply leverage Kubernetes constructs (operators, CRDs, controllers, CSI) to build robust, production-grade data protection capabilities. Ensure security, resilience, stability, and high availability are first-class considerations in every design and implementation decision. Design and develop robust, well-defined APIs that integrate seamlessly with the frontend and Web UI. Drive architectural decisions and technical direction for the product, mentor engineers, and set the bar for engineering quality through design reviews and code reviews. Own end-to-end delivery of complex features — from design documents through implementation, testing at scale, and production readiness. We are primarily an in-office environment and therefore, you will

PythonSQLMySQLMongoDB
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... This is an opportunity to be one of the seed members of a growing product team in the FlashBlade BU, one of the fastest growing at Pure. With the FlashBlade product, we are building a scale-out all-flash file and object store, designed for the modern world. To really understand how our customers work with data, we are deeply immersed in AI, modern backup, log analytics with Splunk and Elastic, data pipeline with Kafka, cluster computing with Spark, and many more use cases. You will love it on the FlashBlade team if you: Want to understand how modern applications - like AI or Splunk - work with data and how we can make it better. Enjoy working with distributed systems, algorithms, operating systems, Linux kernel, database internals, hypervisors, containers, compilers and hardware... or at least some of those. Are ready to dive into a complex problem and be the one who will drive it to a resolution. Want to work with other great engineers and develop or refine skills that will serve your entire career. If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark. WHAT YOU’LL NEED TO BRING TO THIS ROLE... Design, collaborate and implement creative new algorithms and technologies for high-performance, highly reliable systems (think six 9’s). Own and deliver innovation end-to-end, from concept to shipped prod

PythonJavaAWSLinux
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... This is an opportunity to be one of the seed members of a growing product team in the FlashBlade BU, one of the fastest growing at Pure. With the FlashBlade product, we are building a scale-out all-flash file and object store, designed for the modern world. To really understand how our customers work with data, we are deeply immersed in AI, modern backup, log analytics with Splunk and Elastic, data pipeline with Kafka, cluster computing with Spark, and many more use cases. You will love it on the FlashBlade team if you: Want to understand how modern applications - like AI or Splunk - work with data and how we can make it better. Enjoy working with distributed systems, algorithms, operating systems, Linux kernel, database internals, hypervisors, containers, compilers and hardware... or at least some of those. Are ready to dive into a complex problem and be the one who will drive it to a resolution. Want to work with other great engineers and develop or refine skills that will serve your entire career. If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark. WHAT YOU’LL NEED TO BRING TO THIS ROLE... Design, collaborate and implement creative new algorithms and technologies for high-performance, highly reliable systems (think six 9’s). Own and deliver innovation end-to-end, from concept to shipped prod

PythonJavaAWSLinux
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... This is an opportunity to be one of the seed members of a growing product team in the FlashBlade BU, one of the fastest growing at Pure. With the FlashBlade product, we are building a scale-out all-flash file and object store, designed for the modern world. To really understand how our customers work with data, we are deeply immersed in AI, modern backup, log analytics with Splunk and Elastic, data pipeline with Kafka, cluster computing with Spark, and many more use cases. You will love it on the FlashBlade team if you: Want to understand how modern applications - like AI or Splunk - work with data and how we can make it better. Enjoy working with distributed systems, algorithms, operating systems, Linux kernel, database internals, hypervisors, containers, compilers and hardware... or at least some of those. Are ready to dive into a complex problem and be the one who will drive it to a resolution. Want to work with other great engineers and develop or refine skills that will serve your entire career. If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark. WHAT YOU’LL NEED TO BRING TO THIS ROLE... Design, collaborate and implement creative new algorithms and technologies for high-performance, highly reliable systems (think six 9’s). Own and deliver innovation end-to-end, from concept to shipped prod

PythonJavaAWSLinux
G
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Graphcore Senior Principal AI SoC Validation (Bring-up lead) Graphcore is a globally recognised leader in Artificial Intelligence computing systems. The company designs advanced semiconductors and data centre hardware that provide the specialised processing power needed to drive AI innovation, while delivering the efficiency required to support its broader adoption. As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. We are opening a new AI Engineering Campus in Bengaluru which will play a central role in Graphcore's work building the future of AI computing. We are developing the next generation of AI compute, a large-scale system-on-chip (SoC) designed to power future high-performance AI systems. As the SoC Validation Lead, you will be responsible for enabling pre-production software to run reliably on new silicon quickly and efficiently, before showing that the silicon meets the highest standards of quality, reliability and functionality, ready for production deployment. You will lead a team delivering post-silicon validation across the full AI SoC, working across silicon, firmware, and platform levels. The role requires a deep technical understanding, strong hands-on debug experience, and the ability to collaborate effectively with hardware, software, and systems engineering teams. Key responsibilities Define and lead post-silicon validation strategy Develop and refine the overall post-silicon validation approach for our AI SoCs, ensuring reliable and timely delivery of validated silicon, architectural correctness, feature robustness, and at-scale system reliability. Drive cross-domain debug and issue resolution Lead investigation and resolution of complex issues spanning silicon, firmware, operating systems, and platform interactions. Ensure that fixes are effective and sustainable. Promote collaboration and shared understanding Work closely with

PythonLinuxAIC++
JT
📍 Delhi, DELHI, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ Has been retained by a Professionally Managed and Growing and reputed MNC which offers Telecom and Networking Products and Solutions to select after July, 2026 : 1 General Manager/Head-Sales and Marketing ( Channel Sales ) For Location Near Delhi and 1 General Manager/Head-Sales and Marketing ( Channel Sales ) For Mumbai 1-2 Assistant Manager/Manager-Sales and Marketing ( Channel Sales ) for Location near Delhi. Our Client cater to telecom operators, ISPs, infrastructure companies, and system integrators across India. Key Responsibilities (KRA): -Driving sales and business development for fiber optic splicing machines and related telecom solutions -Handling key accounts such as telecom operators, ISPs, EPC contractors, and channel partners & distributors. -Expanding market presence and developing new client relationships -Managing end-to-end sales cycle including lead generation, meetings, negotiations, and closures -Achieving assigned sales targets and contributing to overall business growth. Experience Required : 6-15 + years in telecom / networking / optical fiber industry Target Customer Segments: Telecom operators (private & government) Internet Service Providers (ISPs) Network infrastructure & EPC companies Channel partners and distribution. Candidates working with Fibre and Networking Products and Test and Measurement Equipments and Telecom and ISP and IT Hardware companies would be Preferred. Qualification Preferred : Engineering with MBA or Post Graduate Diploma in Sales and Marketing preferred. Age Preferred : 28-38 Years. Reporting Structure: This position will report directly to the Managing Director. Please Email your Complete Resume with scanned copy of Business Card and the Salary Slip/Salary Drawn and Expected Details at :

E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Manager On Duty within Everpure’s Global Technical Support organization, you will serve as the critical mission commander orchestrating real-time resolution for enterprise-level operational incidents. Acting as the ultimate bridge between global customers, account management teams, and internal engineering resources, your goal is to safeguard business continuity and de-escalate high-priority customer emergencies. You will drive operational stability across shift handoffs, direct cross-functional resource allocation during active incidents, and champion systemic improvements across the customer experience landscape. WHAT YOU'LL DO Lead Live Crisis & Incident Escalations: Direct real-time triage, cross-functional resource allocation, and technical alignment between engineering, customer support, and sales leadership during critical incident escalations to accelerate resolution times for high-value accounts. Bridge Global Shift Hand-offs: Coordinate continuous 24/7 engagement models across international time zones with fellow Managers On Duty, ensuring seamless tracking, transfer, and execution of commitments for critical customer accounts. Drive Root Cause & Accountability Commitments: Oversee post-escalation deliverables—including technical root cause analyses (RCA) and executive follow-up meetings—to restore operational confidence and reinforce long-term partner trust. Transform Trend Insights into Op

AWSRestAISwift
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Manager of Technical Services, you will build, mentor, and scale our 24x7 front-line engineering team in Bangalore to deliver rapid, high-impact resolution for global enterprise customers. In this high-visibility role, you will partner closely with Engineering, Product Management, and Global Support teams to modernize support workflows and eliminate operational bottlenecks. Your mission is to cultivate a culture of technical excellence and continuous innovation, ensuring our customers experience seamless reliability across their storage environments. WHAT YOU'LL DO Scale and Develop Engineering Talent: Lead, coach, and empower a high-performing technical support team through tailored career pathing, rigorous performance management, and continuous technical upskilling. Optimize 24x7 Operational Performance: Establish scalable operational workflows, shift schedules, and process improvements across the 24x7 array monitoring function to elevate resolution speed and service quality KPIs. Orchestrate Cross-Functional Escalations: Serve as the escalation leader for critical customer issues, coordinating seamlessly with Engineering, Product Management, and Customer Success to deliver swift technical solutions. Drive Strategic Quality Initiatives: Translate customer telemetry and operational insights into actionable documentation, proactive monitoring enhancements, and product improvement recommendations. WHAT YOU B

AWSLinuxRestAI
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