Lead Manager I Engineering Core Analytics in India

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a hands-on, working manager role — you will be personally executing technical work (scripting, automation builds, escalated ticket resolution) and leading a team, not just overseeing one. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You will manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering — driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting). This role reports directly to the Director of End User Systems , with close, cooperative partnership with US-based Desktop Support managers. You Will IT Automation & Architecture Support the IT automation function, driving initiatives that reduce repetitive work and scale operations efficiently Identify repetitive Tier 1 tasks and drive end-to-end automation from identification through build, testing, and measurement Evaluate and build AI-augmented automation where it reduces toil — e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting Mentor team on automation best practices and review technical designs before deployment Team Leadership & Execution Manage India-based Service Desk team with daily coordination with US

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. OVERALL ROLE: The Technical Manager will (lead a team to) manage the day-to-day M&E Operations and activities for the assigned property/facility, and be the on-site key point of contact for key location stakeholders. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. MAJOR RESPONSIBILITIES ▪ Operations Management: ● Establish Engineering & Operational procedures and roll out the same for site staff ● Establish contacts with local authorities on the facility related issues and maintain the relationship. Responsible for all legal & authorities related compliances pertaining to facility & engineering systems ● Plan and manage the budgets for Engineering & Operational contracts ● Carry out Technical Audits for all installations at periodical intervals ● Review the maintenance/service practices of M&E Contractors to deliver quality work practices in line with the manufacturer recommendations ● Plan & take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility ● Responsible for planning a critical spares list for all installations as per manufacturer's recommendations and inventory ● Responsible for development of all maintenance related schedules and shutdowns in consultation with Clients / OEMs ● Periodically inspect the logbooks, checklists and PPM schedules for a better management of Engineering systems ● Work towards the 'ZERO' down time and set

Lead OT Cybersecurity Engineer will spearhead the design, implementation and operations of cybersecurity controls across OT/ICS environments. This role acts as the technical authority for securing industrial automation systems, ensuring visibility, resilience, compliance and threat protection across plants and manufacturing operations. The position requires close collaboration with Plant Engineering, OEM vendors, IT Security teams, Cybersecurity team and SOC to strengthen OT cyber maturity, implement secure architectures and drive incident response readiness aligned with global standards (IEC 62443, NIST 800 82, ISO 27001, etc). Source: Adani Group | Job ID: 55796

Lead - Contract Administration is responsible for executing plans, negotiating contract terms, and ensuring compliance with contractual obligations. The Lead oversees the preparation, review, and modification of contracts, and works closely with project managers and other stakeholders to ensure that contracts are aligned with project goals and timelines. Additionally, the Lead provides guidance and support to team members to ensure efficient contract management. Source: Adani Group | Job ID: 51076

Lead Administration is responsible for ensuring operational excellence and meeting stakeholder needs by providing cost-effective, efficient, and compliant administrative services and infrastructure Source: Adani Group | Job ID: 44319

Lead - HVAC is responsible for overseeing and ensuring the effective and efficient operation, maintenance, and energy management of HVAC systems. This role involves leading a team of HVAC technicians, developing policies and maintenance schedules, and implementing best practices for preventive and predictive maintenance. The Lead - HVAC is responsible for optimizing system performance, conserving energy, and minimizing operational costs while ensuring compliance with safety and regulatory standards. Through strong leadership and technical expertise, the Lead aims to maintain high equipment availability and reliability, supporting a safe and comfortable environment for building occupants. Source: Adani Group | Job ID: 48478

Lead Administration plays a crucial role in the Copper Manufacturing Complex industry at Mundra (Gujarat). This leadership position requires a strategic, detail-oriented, and experienced professional to oversee and manage the administrative functions effectively. The ideal candidate will have a solid background in administration, exceptional leadership skills, and a deep understanding of the industry's unique requirements. Join us at Adani and be a part of our dynamic team that values innovation, excellence, and sustainability Source: Adani Group | Job ID: 43405

The Lead - Gas & Chemical, PEX is responsible for overseeing the safe and efficient management of bulk gases and specialty chemicals. This includes ensuring compliance with safety regulations, optimizing system performance, and leading a team to maintain operational standards. The role involves coordinating with internal and external stakeholders to manage handling, storage, and distribution processes effectively. Source: Adani Group | Job ID: 57678

Lead Revenue Assurance lead and oversee the end-to-end revenue assurance process across multiple business entities by ensuring seamless coordination with senior stakeholders, driving adherence to KPIs, SLAs, and KRAs, resolving systemic issues, and leading continuous process improvement across teams. The role requires strategic oversight of revenue assurance activities, team performance monitoring through team leads, and high-level stakeholder engagement with operations and finance leadership. Source: Adani Group | Job ID: 41519

To lead strategic financial planning, performance management, and business partnering initiatives by driving budgeting, forecasting, management reporting, financial analysis, and decision-support across business units. The role is responsible for delivering actionable insights to senior leadership, ensuring robust financial governance, leading transformation and automation initiatives, enhancing reporting excellence, and managing key stakeholder relationships while mentoring team members and contributing to the organization's long-term financial and operational objectives. Source: Adani Group | Job ID: 54247

The Lead - Banquet Sales will be responsible for driving banquet and event revenue through proactive business development, client relationship management, event sales, and strategic planning. The role involves generating new business opportunities, managing corporate and social event bookings, achieving revenue targets, and ensuring a seamless customer experience from inquiry to event execution. Source: Adani Group | Job ID: 57199

Lead - Cargo Commercial & Business Development is responsible for driving growth and revenue through strategic business initiatives while ensuring the highest level of customer service is delivered. This dual role involves identifying and pursuing new business opportunities, fostering relationships with key stakeholders, and overseeing the customer service team to maintain service excellence. Source: Adani Group | Job ID: 56665

The Lead – Asset Management will be responsible for managing the group’s hospitality assets to ensure optimal financial performance, operational efficiency, and alignment with the organization’s strategic vision. The role will drive value creation across owned assets, oversee day-to-day hotel operations, ensure compliance with brand standards, manage procurement and contracts, and coordinate design and operational initiatives with operators and internal teams Source: Adani Group | Job ID: 55628

To lead and manage end-to-end physical security operations of the Solar Manufacturing plant at Mundra, ensuring protection of plant assets, people, materials, and infrastructure. The role is responsible for implementing best-in-class security practices aligned with business continuity, regulatory compliance, and operational excellence. Source: Adani Group | Job ID: 55799

To lead and manage Quality Assurance activities of the PMR Laboratory by ensuring accurate and timely analysis of raw materials, in-process samples, finished products, and precious metal assays while maintaining compliance with ISO 17025, NABL requirements, IMS standards, safety regulations, data integrity requirements, and business turnaround commitments. The role shall drive laboratory excellence, analytical reliability, operational efficiency, method development, team capability building, and continuous improvement initiatives. Source: Adani Group | Job ID: 54176