Lead Senior Program Manager 2c Risk Ops Enablement in India

About Paytm Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability. Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale. Role Overview Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm’s AI Inference and Agentic AI products across enterprise clients. This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption. The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments. The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments. The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams. Key Responsibilities Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization. Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics. Ensure every enterprise deployment has a clear project plan, own

Role Overview The Area Collections Manager will be responsible for managing end-to-end collections across bucket segments, driving resolution strategies, ensuring portfolio health, and leading large on-ground and tele-calling teams. The role requires strong expertise in delinquency management, compliance, analytics, and team leadership. Key Responsibilities 1. Bucket & Portfolio Management ● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD segments) ● Improve resolution rates in both early and late buckets ● Focus on non-starter and delinquent accounts to prevent roll-forward ● Drive collection efficiency and overall portfolio health ● Monitor daily performance and ensure adherence to CAPE norms 2. Tele-Collections Management ● Handle soft delinquency buckets (0–30 & 31–60 DPD) through tele-calling strategies ● Design and optimize calling patterns based on customer risk profiling ● Improve dialer efficiency, call connect rates, and campaign performance ● Maximize early-stage resolutions to prevent migration to hard buckets 3. Field Collections & Risk Control ● Ensure strong field discipline (app usage, visit tracking, audit trails) ● Drive legal escalation for critical/high-risk cases ● Conduct audits to identify and mitigate portfolio risks ● Maintain strong governance and control mechanisms 4. Team Leadership & Vendor Management ● Lead large teams including Collection Managers, Team Leaders, and Executives ● Manage third-party/vendor collection agencies ● Allocate portfolios and set bucket-wise targets ● Conduct daily huddles, reviews, and performance tracking ● Coach teams on negotiation, objection handling, and resolution strategies 5. Target Achievement & Performance Delivery ● Drive monthly collection targets and improve resolution ratios ● Enhance PTP (Promise to Pay) conversion and kept rates ● Focus on First-Time Delinquent (FTD) customers to reduce future NPAs ● Ensu

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: The Compliance department has five areas of responsibility—identification, prevention, monitoring and detection, resolution, and advisory for the entity with respect to regulations/ laws, and is part of the enterprise compliance group at Paytm. About the role: This role will focus on advising business and overseeing compliance-related matters in the company. The role entails advising in terms of the relevant regulatory expectations to the respective business units and ensuring timely monitoring and detection of compliance-related issues. Expectations/ Requirements: 1) Oversee and monitor adherence to applicable laws and regulations in the domains of digital lending, offline payments aggregators, BBPS, and UPI TPAP segments. 2) Provide informed compliance opinions to the internal stakeholders on the applicability of regulatory laws and guidelines. 3) Assess compliance and regulatory risks associated with business activities and ensure effective risk management strategies are in place. 4) Collaborate closely and creatively with cross-functional teams to guide the seamless implementation of regulatory guidelines and compliance requirements. 5) Manage audits and ensure timely, accurate responses to regulatory/ third-party inquiries and inspections. 6) Interpret policies, procedures, and compliance requirements while influencing and collaborating with professionals across all organizational levels. Lead and mentor the compliance team to achieve organizational compliance objectives effectively. 7) Ensure effective assessment of control design and maintenance of compliance framework, training on the reg

About the role We are looking for a dedicated Workday Integrations Specialist to join our People Tech team. This role involves crafting and managing integrations within Workday, enhancing system functionality, and providing essential support to our business operations. Key Responsibilities: Integration Development and Management: Collaborate with stakeholders to understand integration needs and objectives. Design and implement robust integration solutions connecting Workday with internal and external systems using tools such as Workday Studio, EIB, and Core Connectors, Picof/ PECI Ensure the accuracy, efficiency, and security of data through comprehensive testing and error management. Provide ongoing support and maintenance for existing integrations, serving as the primary technical contact for business teams. Document all integration processes and maintain a detailed log of system changes and updates. System Configuration and Enhancement: Develop custom Workday Extend applications by working closely with business stakeholders to meet their needs. Recommend and implement improvements and innovations within the Workday platform. Lead the integration aspects of Workday system upgrades, ensuring compatibility and functionality with new releases. Compliance and Collaboration: Work alongside the HR team to ensure system security, business process compliance, and alignment with audit requirements such as SOC and SOX. Engage with the broader Workday community to stay abreast of new technologies and best practices, using this knowledge to propose solutions that address business challenges. Project and Implementation Leadership: Lead Workday integration projects from conception through to successful execution, ensuring alignment with the overall People Tech roadmap. Manage the implementation of system configurations, testing, training, and deployment to enhance user adoption and satisfaction. Our Humble Expectations 3-4 years of experience in Workday inte

About the Team The Platform Hiring Team (PHT) is building a centralized, technology-enabled hiring engine for repeatable, scaled hiring roles across supported DoorDash, Deliveroo and Wolt businesses. You'll join the Platform Hiring Team, PHT's system-facing execution arm. This team owns candidate delivery inside the active hiring platform, today Fountain: reviewing AI-supported recommendations, making the final hiring decision, and moving candidates through to offer at speed and scale. About the Role You'll work within Fountain, Greenhouse or future ATS systems completing assigned workflows within agreed service windows and approved productivity standards. You'll review AI-supported recommendations, assess interview content, confirm eligibility and rehire status, and make and document the final human candidate progression decision using approved criteria. You'll complete the approved offer flow and promptly escalate pipeline risks, system defects, scoring anomalies, compliance concerns, and recurring workflow friction to your Team Lead. You're excited about this opportunity because you will Work from shared platform queues and complete assigned workflows within agreed service windows. Own assigned candidate cases across application review, candidate contact, interview coordination where required, progression, offer acceptance, system disposition, and accepted-offer handoff. Review platform and AI-supported recommendations using approved, job-related criteria. Review interview content, eligibility, rehire status, and required hiring information. Make and document the final human candidate progression decision within the approved process. Maintain timely candidate communication, manage rescheduling or no-show recovery, and close cases professionally. Trigger an approved offer video or conduct an offer call based on the role, market, and candidate need. Maintain complete, accurate, and compliant candidate records in the active system. Escalate low pipeline, system defe

About the Team At DoorDash, people are our most important asset. The People Technology Team helps to deliver and facilitate strategic technology projects within the People Team. This role will be focused on supporting our People Technology function as we continue to optimize the advancement of our organization. We’re looking for Sr. Business System Analyst, Compensation to help us scale Wolt + DoorDash’s enormous growth. Come help shape a best in class People Technology team! About the Role Based in India, we are looking for a Sr. Business System Analyst, Compensation with demonstrated HRIS ownership to assist with strategic initiatives across our organization. Experience with Workday is preferable for this role. You will work cross-functionally to achieve business goals through system configuration, testing and documentation. As a Sr. Business System Analyst, Compensation you will help deliver solutions to support business strategy, and assist in the implementation, maintenance and enhancement of people technology systems. You're excited about this opportunity because... Configure and maintain Workday Compensation module elements, including compensation packages, grades, grade profiles, matrices, eligibility rules, and compensation review/merit cycles Partner with Total Rewards to translate compensation strategy (base pay, bonus, equity, allowances) into scalable Workday configuration Lead annual and off-cycle compensation events (merit, bonus, and stock cycles) end-to-end, including planning, testing, mass data loads via Enterprise Interface Builder (EIB), and validation Build and maintain compensation grades, guidelines, and eligibility rules to support pay equity and market-competitive pay decisions Partner with Payroll and Finance to ensure accurate downstream processing of compensation changes Provide global production analysis and support (break/fix analysis, reporting, business process administration, etc.) for Compensation Troubleshoot and resolve com

About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to you! About the Role In this role, your main focus will be to work on a variety of QA and triage tasks to assist in the development of our autonomous delivery robot. A primary focus of the role will be to triage the logs of the daily testing runs of the robots conducted in the US. This includes replaying and analyzing specific events as annotated by the testing team, categorizing such events, and working with the software team to evaluate any required improvements. The role could also involve setting up various simulation scenarios for testing within our simulation environment as well as creating maps used by the autonomy stack for navigation. You’re excited about this opportunity because you will… Analyze: Utilize proprietary diagnostic tools and techniques to triage and diagnose robot autonomy issues accurately and efficiently Execute: Take charge of ensuring the prompt analysis of issues, generating reports and data visualizations that effectively prioritize and summarize identified issues Build: Develop and construct diverse scenarios within a simulation environment to test and validate new autonomy features. Additionally, create and maintain a library of scenarios to support comprehensive regression testing Collaborate: Work cross-functionally with Operations, Program Management, and Software Engineering teams to provide an effective feedback loop of identifying, routing, and monitoring key issues across various systems of the autonomy stack Optimize: Streamline and enhance QA processes and workflows Lead: Have opportunities to take end-to-end ownership of QA initiatives, encompassing process establishment, defining metrics, new team member training, execution, quality auditing, and rep

About the Team: The Workforce Demand Forecasting team is part of Global Support and Integrity Operations. We help DoorDash deliver reliable, efficient, and high quality support by translating business activity into demand forecasts and actionable planning insights. Our work informs customer experience, workforce investment, operational readiness, and cost. We partner with Workforce Management, Operations, Finance, Business Intelligence, Data Science, Product, and Engineering to improve forecast accuracy, strengthen planning decisions, and build scalable operating mechanisms. The team supports a broad set of global support workstreams. Our goal is to provide leaders with the forecasts, insights, and decision frameworks needed to balance service, customer experience, and cost. About the Role: We are seeking an Associate Manager to lead a defined set of Forecasting workstreams and strengthen the team’s operating model. This role goes beyond forecast production. You will own workstream performance from end to end, including forecast quality, prioritization, business readiness, stakeholder alignment, and continuous improvement. You will translate complex data into clear recommendations, make informed tradeoffs, and help leaders understand key risks, opportunities, and decisions. You will also guide and develop analysts through coaching, technical support, and clear performance expectations. The ideal candidate combines analytical depth, strategic judgment, operational discipline, and strong cross functional influence. Success in this role requires advanced SQL skills, strong business acumen, and demonstrated experience improving forecasting, planning, or operational processes at scale. You’re excited about this opportunity because you will own: Forecasting Performance and Business Readiness Lead demand forecasting across designated business lines and workstreams, with accountability for forecast accuracy, assumptions, risks, and recommended actions across planning horizo