Process Trainer in Uttar Pradesh

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes. Expectations/ Requirements: 6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains. The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives. Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures. Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules. Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development. Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives. Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas. Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness. Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms. Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements. Must Have: Should have good netw

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Should have knowledge of HK Chemicals Dusters Codes Cleaning process. Address: 6th 7th 8th Floor Tower C&D A-44/45 GALAXY BUSINESS PARK Block A Industrial Area Sector 62 Noida Uttar Pradesh Facility: FISERV INDIA - FM NOIDA Qualification: 8th Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP569132

Should have knowledge of HK Chemicals Dusters Codes Cleaning process. Address: 6th 7th 8th Floor Tower C&D A-44/45 GALAXY BUSINESS PARK Block A Industrial Area Sector 62 Noida Uttar Pradesh Facility: FISERV INDIA - FM NOIDA Qualification: 8th Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP569131

About Team : The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and experience across different verticals like process audits, technology audits and forensics. The team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits and conducting internal / special reviews while leveraging technology & data analytics and gauging key risks across business processes. Role Overview: The Assistant Manager (AM) is the engine room of the audit team. You will be on the ground, diving deep into data, testing controls, and identifying the "why" behind process gaps. This role is perfect for someone who loves detail and wants to understand the nuts and bolts of a digital economy. Key Responsibilities ● Execution: Conduct end-to-end audits of various functions (Operations, HR, Finance, or Tech) under the guidance of the Manager. ● Fieldwork: Perform walkthroughs, test of effectiveness ($ToE$), and document audit findings with clear "Cause and Effect" analysis. ● Cross-Functional Collaboration: Partner with cross-functional teams to gain deep insights into critical business processes, identify risks, and evaluate the adequacy of internal controls. ● Reporting: Prepare and present clear, concise audit reports to senior management and stakeholders, providing actionable recommendations to enhance controls and mitigate risks. ● Follow-ups: Track the implementation of previous audit recommendations to ensure business units are actually improving. ● Compliance: Ensure all audit activities align with the Internal Audit Manual and professional standards. Qualifications & Skills ● Experience: 2–6 years of post-qualification experience in Internal Audit. Experience in fintech, payments, banking, or NBFC preferred ● Education: Chartered Accountant (CA) / MBA. Certifications like CIA, CISA will be an added advantage. ● Technical Edge: Proficiency in MS Excel (Advanced), Powerpoint and fa

About Team : The Internal Audit team at Paytm comprises seasoned professionals with diverse skill sets and experience across different verticals like process audits, technology audits and forensics. The team focuses on implementing the approved audit plan, ensuring delivery of qualitative audits and conducting internal / special reviews while leveraging technology & data analytics and gauging key risks across business processes. Manager – Internal Audit (6–8 Years Exp) Role Overview: As a Manager, you will be a strategic partner to the business. You won’t just be "checking boxes"; you’ll be designing the audit framework for complex ecosystems like UPI, Wallet, and Lending. You will lead teams and interface directly with Senior Leadership. Key Responsibilities ●Audit Strategy: Develop and execute an annual risk-based audit plan focusing on high-growth business units. ● Stakeholder Management: Act as the primary point of contact for Department Heads, explaining risk implications and negotiating remediation plans. ● Process Engineering: Evaluate the effectiveness of internal controls ($ICFR$) and suggest automation to move from manual testing to continuous monitoring. ● Team Leadership: Supervise 2–3 Assistant Managers/Associates, ensuring high-quality documentation and timely delivery. ● Special Investigations: Lead / perform ad-hoc investigations or fraud risk assessments as required. ● Execution: Conduct end-to-end audits of various functions (Operations, HR, Finance, or Tech) under the guidance of the Manager. ● Fieldwork: Perform walkthroughs, test of effectiveness ($ToE$), and document audit findings with clear "Cause and Effect" analysis. ● Cross-Functional Collaboration: Partner with cross-functional teams to gain deep insights into critical business processes, identify risks, and evaluate the adequacy of internal controls. ● Reporting: Prepare and present clear, concise audit reports to senior management and stakeh

Job Title: ESOP Management Specialist – HR Operations Location: Noida Role Overview We are looking for a detail-oriented and process-driven ESOP Management Specialist to manage the end-to-end administration of the Employee Stock Ownership Plan (ESOP). The role will partner closely with HR, Finance, Legal, Payroll, and external stakeholders to ensure seamless execution of equity programs while maintaining compliance, accuracy, and a superior employee experience. Key Responsibilities • Manage the complete ESOP lifecycle, including grant creation, vesting schedules, exercises, lapses, cancellations, and exits. • Maintain accurate employee equity records and ensure timely updates in the ESOP management platform. • Coordinate with Finance, Legal, Payroll, and external trustees/vendors for smooth execution of ESOP-related transactions. • Prepare and validate grant letters, exercise documentation, employee communications, and regulatory reports. • Support onboarding and offboarding processes related to equity grants and settlements. • Ensure compliance with company policies, accounting standards, tax regulations, and applicable statutory requirements. • Address employee queries regarding grants, vesting, exercises, taxation, and policy interpretation. • Generate periodic MIS reports, dashboards, and analytics on ESOP utilization, vesting, exercises, and outstanding grants. • Conduct regular audits and reconciliations to ensure data accuracy and process compliance. • Identify opportunities to automate and improve ESOP administration processes. Required Qualifications • Bachelor's degree in Human Resources, Finance, Commerce, Business Administration, or a related discipline. • 3–7 years of experience in HR Operations, Equity Administration, ESOP Management, or Total Rewards. • Experience handling employee equity programs in a listed or high-growth organization is preferred. • Strong understanding of ESOP regulations, equity administration, taxation, and co

customer support executive's role is to manage customer interactions and ensure customer satisfaction. They are responsible for a variety of tasks, including: Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve Creating policies and procedures: Developing standards for customer service to ensure consistent quality . Ok Handling customers Customer service Customer care services

Paytm Money is building the next generation of wealth management and investment products for India. As a Growth, Process & Data Specialist at the, you will sit at the intersection of analytics, CRM, and growth strategy - owning the data infrastructure and intelligence layer that powers our user acquisition, engagement, and retention campaigns. This is a high-ownership, cross-functional role where you will independently drive cohort analytics, campaign attribution, CLTV modelling, and business review reporting, while acting as the primary bridge between the CRM and Data teams. Key Responsibilities - Own end-to-end cohort analytics across the user lifecycle - acquisition, activation, engagement, and churn - and translate insights into actionable growth strategiesDesign and maintain user scoring models (engagement, propensity-to-invest, churn risk) to enable intelligent segmentation and personalised CRM campaignsBuild and manage data pipelines and Looker Studio dashboards to provide self-serve reporting for growth, CRM, and leadership teamsDevelop and iterate on multi-touch campaign attribution models and Customer Lifetime Value (CLTV) frameworks to measure ROI and guide retention investmentDefine audience segments, trigger logic, and data contracts for CRM automation tools (Seller Panel / CleverTap or equivalent) to enable precise, data-driven campaign executionCreate and own structured PowerPoint decks for weekly, monthly, and quarterly business reviews - synthesising data into crisp narratives for leadership and cross-functional stakeholdersDrive standardised processes for campaign planning, data QA, A/B test design, and performance reporting across the growth function Who We're Looking For 3–6 years of experience in growth analytics, CRM analytics, or a data specialist role, preferably in fintech, consumer internet, or BFSI Strong hands-on proficiency in SQL & dashboards, with demonstrated experience building cohort analyses, funnel analytics, and behavioural se

Job Title: Client Onboarding & Product Specialist Company: Paytm Location: Noida Department: Business / Customer Success / Product Role Overview We are looking for a proactive and customer-focused professional to manage the onboarding and adoption journey of new clients at Paytm. The role involves conducting product demos, guiding clients through setup and integrations, resolving onboarding challenges, and ensuring smooth adoption of Paytm’s solutions. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to work closely with Sales, Support, and Product teams. Key Responsibilities Lead new clients through a smooth and structured onboarding process, ensuring successful product setup and activation. ● Conduct product demos, product tours, and personalized training sessions to help clients understand and effectively use Paytm’s solutions. ● Guide clients through WhatsApp Marketing integrations, campaign setup, and relevant product functionalities. ● Act as the primary point of contact during onboarding, addressing setup-related queries and troubleshooting issues to ensure a seamless experience. ● Monitor client adoption and proactively identify opportunities to improve product usage and engagement. ● Simplify complex product or technical processes and help clients move from initial onboarding challenges to confident product usage. ● Collaborate with Sales, Customer Support, and Product teams to resolve client issues and share actionable customer feedback. ● Track onboarding progress, client requirements, and issue resolution while ensuring adherence to defined SLAs. ● Monitor campaign performance and support clients in optimizing their multi-channel campaigns. ● Identify recurring client challenges and work with internal teams to improve processes, product experience, and onboarding journeys. ● Maintain accurate records of client interactions, onboarding status, feedback, and resolutions. Key Skills ●

Procurement Specialist is responsible for sourcing and procuring goods, services, and supplies for an organization, ensuring they meet quality, quantity, and price expectations. This role involves researching and identifying key suppliers, negotiating contracts, and managing the overall procurement process to ensure smooth operations and cost-effectiveness. Source: Adani Group | Job ID: 43980

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

Position Summary: We are seeking an experienced and dynamic Associate/Senior Associate – Vendor Onboarding to join our Procurement Operations team. The ideal candidate will have strong experience in Vendor Management, SAP MM, SaaS-based Procurement Platforms, MS Office, reporting, and stakeholder coordination. The role will be responsible for managing end-to-end vendor onboarding activities, coordinating with suppliers and internal stakeholders, ensuring compliance, and driving process efficiency through data analysis and reporting. Key Responsibilities: Vendor Onboarding & Management  Manage end-to-end vendor onboarding processes, including document collection, verification, due diligence, and system registration.  Coordinate with vendors through calls, emails, and meetings to ensure timely completion of onboarding requirements.  Ensure vendor master data accuracy and compliance with organizational policies.  Support vendor lifecycle management activities, including updates and maintenance of vendor records. SAP & Procurement Operations:  Work extensively on SAP MM and SaaS-based procurement platforms for vendor onboarding and master data management.  Coordinate between procurement, finance, compliance, and business teams to facilitate smooth onboarding.  Resolve onboarding-related issues and provide operational support to stakeholders. Dashboard & Reporting  Develop and maintain management dashboards, MIS reports, and performance trackers using MS Excel and other reporting tools.  Analyze onboarding metrics and generate actionable insights for management.  Monitor onboarding turnaround times and identify opportunities for process improvement. Stakeholder Management  Collaborate with internal business stakeholders to understand onboarding requirements and provide timely support.  Maintain strong relationships with vendors and internal teams.  Ensure effective communication and follow-up with all stakeholders to achieve onboarding targets. Require

About the Role: We are looking for a motivated and enthusiastic Talent Acquisition Intern to support our recruitment team. The intern will assist in sourcing candidates, screening profiles, coordinating interviews, and managing recruitment databases. This is a great opportunity for someone looking to gain hands-on experience in end-to-end recruitment. Key Responsibilities: * Assist the Talent Acquisition team in sourcing candidates through job portals, LinkedIn, and other platforms. * Screen resumes and shortlist candidates based on job requirements. * Coordinate interview schedules between candidates and hiring managers. * Conduct initial HR screening calls with candidates. * Maintain and update the candidate database and recruitment trackers. * Post job openings on various job portals and social media platforms. * Support the team with offer roll-out and candidate follow-ups. * Assist in employer branding and campus hiring initiatives. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Experience Level: 2–4 Years Location: Noida Department: Human Resources / Talent Acquisition Position Overview We are looking for a data-driven HR Analytics Specialist to join our Talent Acquisition (TA) team. In this role, you will bridge the gap between raw recruitment data and strategic decision-making. You will be responsible for building dynamic dashboards, tracking key recruitment metrics, and translating complex data into compelling stories for senior stakeholders.If you love diving into Excel, automating workflows with modern AI tools, and helping talent teams recruit smarter and faster, we want to hear from you! Key Responsibilities Data & Dashboard Management: Design, build, and maintain automated TA dashboards and trackers to monitor key metrics (e.g., Time-to-Hire, Cost-per-Hire, Source Effectiveness, Pipeline Velocity, and Offer Acceptance Rates). Process Automation: Actively identify manual bottlenecks in recruitment reporting and aggressively push for and implement automated solutions wherever required to drive team efficiency. Stakeholder Reporting: Prepare and deliver clear, high-impact presentations and reports for leadership and hiring managers to guide strategic hiring decisions. Predictive & Trend Analysis: Identify trends, bottlenecks, and opportunities within the recruitment funnel to optimize the candidate journey and recruiter productivity. Data Hygiene: Audit and maintain the integrity of recruitment data across our Applicant Tracking System (ATS) and internal databases. Tech Optimization: Leverage Excel and cutting-edge AI tools to automate repetitive reporting tasks, synthesize data summaries, and improve predictive analytics capability. Required Skills and Qualifications Experience: 2 to 4 years of experience in HR analytics, people analytics, or business intelligence (specifically supporting a Talent Acquisition or Recruitment function is a massive plus). Advanced Excel Skills: Mastery of advanced Excel functions is non-negotiable