Product Support Specialist in India

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role Addepar has just launched an Alternatives Product offering that gives Addepar clients the option to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents for a more automated end-to-end solution for handling Alternatives on the platform. This white-glove solution combines proprietary machine learning technology that automatically extracts data from Private Funds documents and human-in-loop review to validate any documents that fail to pass confidence and data quality checks. As a Senior Lead of the Alternatives Data Operations, you will lead the operations function that is responsible for the human-in-loop review of Private Funds documents, ensuring clients' Alternatives data is processed, validated, and available in Addepar in a timely manner. You will manage a team of Alternatives Data Ops analysts who review Private Fund statements, modify data that has been incorrectly extracted by our machine learning models, and reprocess data within SLAs. In this role, you'll own the operational strategy, team performance, and continuous improvement of the Alternatives Data Ops function—a critical component of Addepar's Alternatives offering success. Your responsibilities will include b

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role Addepar has just launched an Alternatives Product offering that gives Addepar clients the option to have their Private Funds data extracted, processed, validated, and ingested directly from Private Fund documents for a more automated end-to-end solution for handling Alternatives on the platform. This white-glove solution combines proprietary machine learning technology that automatically extracts data from Private Funds documents and human-in-loop review to validate any documents that fail to pass confidence and data quality checks. As part of the broader Addepar Data organization, the Alternatives Data Ops team is responsible for the human-in-loop review of Private Funds documents, ensuring clients' Alternatives data is processed, validated, and available in Addepar in a timely manner. This role will include managing a team and reviewing Private Fund statements, modifying data that has been incorrectly extracted by our machine learning models, and reprocessing the data within SLAs. The Alternatives Data Ops team plays a critical role in the success of Addepar's Alternatives offering and requires daily communications with the Alternatives Product Team, Machine Learning Operations, clients, data providers (GPs and Fund Admins), and add

DeepIntent is the leading healthcare marketing platform, purpose-built to help marketers plan, activate, and optimize data-driven campaigns with speed and precision. Trusted by the world’s top healthcare brands and their agencies, DeepIntent uniquely unites media, identity, and real-world clinical data to power privacy-safe, omnichannel marketing across every screen. Backed by patented technology and proven outcomes, DeepIntent’s platform delivers measurable audience quality and script lift at scale. Learn more at www.deepintent.com . What You’ll Do: We are looking for a Software Engineer to help build and scale our core backend systems and data infrastructure. In this role, you will work hands-on to develop the foundational data pipelines, storage solutions, and robust architectures that drive our healthcare advertising solutions and support our core products, reporting APIs, and analytics initiatives. This is an excellent opportunity for a growth-oriented engineer to work with massive datasets, modern cloud technologies, and cross-functional teams to deliver high-performance, fault-tolerant solutions. Build & Operate: Develop, test, and maintain highly reliable, scalable, and cost-optimized distributed systems and data architectures. Enable Self-Service Data: Create automated ingestion, storage, and transformation pipelines that make it simple for downstream users to access and utilize new datasets. Empower Machine Learning: Design and operate data pipelines specifically tailored to support the complex workflows of our Data Scientists and Machine Learning Engineers. Drive Operational Excellence: Help implement and champion DataOps and DevOps practices across the team to ensure system reliability and smooth deployments. Contribute to Best Practices: Play an active role in establishing and refining formal data practices, architectures, and engineering standards for the organization. Cross-Functional Collaboration: Partner effectively with business stakeholders,

JOB TITLE Access and Identity Management - Business Analyst A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source and AI solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Translate business and security requirements into scalable, production‑ready AIM and IGA solutions that support firmwide operations Partner closely with business, Global Systems Administration, and technology stakeholders to deliver secure, efficient, and user‑friendly access solutions Analyze data to identify access trends, control gaps, and process inefficiencies, with a focus on automating manual processes and improving platform scalability Own requirements gathering, functional documentation, and user stories from ideation through UAT, deployment, and post‑release support Leverage tools such as SailPoint, JIRA, SQL, Splunk, and Power BI to support access governance, reporting, and operational insights Design and maintain dashboards and KPIs that measure access lifecycle performance, risk indicators, and user experience Support data‑driven decision making by validating data quality, ensuring consistency, and aligning metrics to business objectives Build deep domain expertise in identity governance, security controls, and investment‑driven technology platforms Contribute to a culture that prioritizes integrity, transparency, and the highest ethical standards WHAT’S REQUIRED 4+ years of experience as a Business Analyst supporting Access & Identity Management (AIM) and Identity Governance & Administration (IGA) initiatives

SDLC Engineer A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. What You’ll Do Provide expert technical support for our enterprise Software Development Life Cycle (SDLC) platforms including Jenkins, GitHub, Bitbucket, and AWS-based CI/CD pipelines Support and optimize our artifact management solutions (Artifactory) and static code analysis tools (SonarQube) Partner directly with business teams and development clients to address SDLC platform challenges and deliver effective solutions Implement and maintain security controls across our development toolchain and infrastructure Develop automation solutions to eliminate toil and enhance developer productivity Troubleshoot complex build, deployment, and integration issues across our development environments Contribute to continuous improvement of our AWS-based development infrastructure Maintain documentation and knowledge base for supported platforms and tools What’s required 5+ years of experience in software engineering, DevOps, or SRE roles Strong technical expertise in AWS services and cloud-native architectures Experience with container technologies (Docker, ECS, EKS) and container orchestration Deep understanding of Git workflows, branching strategies, and version control best practices Strong hands-on programming/scripting skills (Python, Go, or similar), with ability to debug and build automation for CI/CD pipelines Experience with infrastructure as code (Terraform, CloudFormation) in AWS environments Hands-on experience with CICD solutio

JOB TITLE Back Office Operations Senior Associate A CAREER WITH POINT72’S BACK OFFICE OPERATIONS TEAM Point72’s Operations team supports all operational aspects of trade processing, reconciliation, financing, and reporting firmwide for all products, including equities, derivatives, bonds, foreign exchange and futures, and digital assets across global markets. WHAT YOU'LL DO Perform daily cash and P&L reconciliations, collaborating with global teams to resolve breaks efficiently. Complete assigned daily tasks and reviews strictly within established servicelevel agreements. Lead workload allocation and foster talent development across the team. Partner with prime brokers, custodians, administrators, and external third parties to expedite break resolution. Act as a senior team member to resolve complex tasks directly with counterparties and internal stakeholders. Identify, prioritize, and implement straight-through-processing (STP) initiatives to enhance scalability, accuracy, and control. Deliver fast, insightful answers to P&L inquiries from portfolio managers, traders, and investment colleagues. WHAT'S REQUIRED Bachelor’s degree in finance, Business, Mathematics, or a related field (preferred) 6+ years of Operations experience within a hedge fund, asset manager, bank, or fund administrator, including demonstrated leadership and ownership of complex operational functions. Strong product knowledge across equities, futures, equity swaps, FX, derivatives, and fixed income instruments. Advanced technical aptitude, with the ability to partner effectively with Technology and drive system and process improvements. Exceptional problem-solving, analytical, and critical-thinking skills, with the ability to operate with urgency and sound judgment. Strong time management and prioritization skills in a high-volume, deadline-driven environment. Highly detail-oriented, proactive, and self-directed, with a strong sense of

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Build software used to support global trading across time zones • Work closely with business users to establish and refine requirements • Participate in identifying new technologies to continuously improve software systems • Implement DevOps practices within the team (GitHub/GitLab, Jenkins) • Provide production support to diagnose and resolve elevated application software production incidents and implement proactive remediation measures WHAT’S REQUIRED • Bachelor’s degree in computer science or another technical/scientific field • Minimum 8 years object-oriented programming experience with C#/.NET • Significant experience working with / understanding databases - primarily MS SQL Server • Must have experience in writing automated tests, unit tests, Test-Driven Development • Knowledge of design/architecture patterns, distributed systems, microservices, observability and monitoring, and containerization (Docker) • Willingness to work as part of a distributed Dev Team - 3 time zones (USA, Poland, India) • Strong problem solving and analytical skills • Exceptional verbal and written communication skills • Commitment to the highest ethical standards WE TAKE CARE OF OUR PEOPLE We invest in our people, their careers, their health, and their well-being. When you work here, we provide: • Health care benefits • Maternity, Adoption & related leave policies • Generous paternity and family care leave policies • Employee Assistance Prog

JOB TITLE User Access Certification Analyst A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology team is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting with discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU'LL DO Develop and scale the firm’s user access certification program, driving measurable improvements in access hygiene and enforcement of least privilege Support execution of periodic access certifications across enterprise systems, assisting with multiple reviews at different stages simultaneously Analyze and validate large access-control datasets to identify excessive, inappropriate, privileged, or high-risk access Perform data quality assurance and reconciliation to ensure completeness, accuracy, and consistency of access and entitlement data before and during certifications Track certification progress and remediation status using metrics and dashboards, and deliver data-driven insights to accelerate closure Investigate data discrepancies and anomalies, coordinate with certifiers, application owners, technical subject matter experts, and development teams to drive timely resolution Validate remediation and deprovisioning outcomes through targeted data verification and reconciliation activities Produce clear, audit-ready reporting and artifacts on certification results, access risk, and remediation outcomes for internal and external audits Partner with system and application owners to interpret access data and support decisions that reduce access risk and uphold least privilege principles Innovate certification lifecycle processes by applying automation, reporting i

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open-source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO • Create and execute automated and manual test cases to ensure optimal system performance according to specifications. • Work closely with software development and support teams to deliver high-quality applications in a timely manner. • Develop and maintain comprehensive test plans, including manual and automated tests for functional, regression, and integration testing. • Build consensus between stakeholders and developers to define clear and testable acceptance criteria. • Document quality assurance and process flows, both existing and proposed. • Advocate for best quality assurance practices and testing techniques. • Ensure any new software changes meet business, legal, compliance, and technical requirements. • Develop and maintain test automation frameworks for various applications in trading domains. • Maintain and track quality assurance capacity, velocity, statuses, and deliverables with the team lead. WHAT’S REQUIRED • 5+ years of experience in quality assurance with test automation, software engineering, or business analysis roles. • Comprehensive expertise in processing trades, managing trading and lifecycle events, handling corporate actions, and managing cash flows. • Experience supporting fixed income products, Equities and Treasuries. • Solid understanding of position management for listed and OTC products. • Understanding of SDLC, Test lifecycle, and testing methodologies. • Experience creating and writing SQL que

About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals into one lab together to accomplish this. In pursuit of this mission, our Go To Market (GTM) team is responsible for helping customers learn how to leverage and deploy our highly capable AI products across their business. The team is made of Sales, Solutions, Support, Marketing, and Partnership professionals that work together to create valuable solutions that will help bring AI to as many users as possible. About the role This role is part of our APAC Mid-Market team which will own both named account pursuits and executing programmatic sales via OpenAI partners. You’ll be a key driver of writing the playbook for Mid-Market in APAC as an AI Native Sales team. You’ll work with researchers, engineers, and solution strategists to help customers evolve their industry with AI. This role is based in India and can be based out of either Delhi, Mumbai or Bangalore. For locations with an office, we operate in a hybrid model of 3 days in the office. In this role, you'll: Manage a portfolio of accounts, developing and executing strategies for a comprehensive regional go to market plan. Win lighthouse accounts through outbound sales outreach. Partner with solutions and research engineering to build and execute complex customer programs and projects. Own a consumption revenue target. Manage consumption revenue forecasts. Support the recruitment and onboarding of other teammates. Support the development of company culture. We're seeking someone with experience including: 7+ years of direct selling experience in Data and AI or Cloud. Designing and executing complex go to market strategies. Orchestrating programmatic sales motions with partners. Experience operating in fast paced, high growth environments. Working directly with c-level executives. Leading high-visib

Data Engineer Description - Key Roles Designs and establishes secure and performant data architectures, enhancements, updates, and programming changes for portions and subsystems of data pipelines, repositories or models for structured/unstructured data. Analyzes design and determines coding, programming, and integration activities required based on general objectives and knowledge of overall architecture of product or solution. Writes and executes complete testing plans, protocols, and documentation for assigned portion of data system or component; identifies and debugs, and creates solutions for issues with code and integration into data system architecture. Collaborates within a project team of other data engineers to develop reliable, cost effective and high-quality solutions for assigned data system, model, or component. Analyzes data inaccuracies, identifies opportunities and supports the development of automated solutions to enhance overall quality of the enterprise data. Identifies problematic areas and conducts research to determine the best course of action to correct the data; identifies, analyzes and interprets trends and patterns in complex datasets. Works cross-functionally with different departments to assess, define, and develop report deliverables. Represents the software data engineering team for all phases of larger and more-complex development projects. Provides guidance and mentoring to less experienced staff members. Education & Experience Recommended Four-year or Graduate Degree in Computer Science, Information Technology, Software Engineering, Statistics/ Mathematics, or any other related di

Work Flexibility: Hybrid What will you do: Facilitate all Scrum ceremonies (Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives) and ensure effective communication within the team. Work with cross-functional teams to ensure smooth collaboration and deliver high-quality products, focusing on creating high value increments that eventually meet the Definition of Done. Ensure that the team is delivering the committed work on time and within the agreed scope, while ensuring optimal performance and the elimination of blockers. Track and report on the progress of the team, ensuring that the status of sprints, work completion, and risks are communicated to stakeholders regularly. Establish and extend best practices enterprise-wide by continuously iterating on Program Management processes and capturing best practices Provide coaching and support to team members on Agile principles, Scrum practices, and effective collaboration within the embedded and hardware engineering domains. What you need: Required Qualifications: Bachelor’s degree in computer science or related discipline with total 9+ years of experience and minimum 4+ years as a Scrum Master Must have at least one Scrum Certification – CSM/ PSM1 and in-depth knowledge of agile and scrum practices and experience leading multiple scrum teams with different projects located across geographies with diverse cultures, and offshore environments. Excellent communication, interpersonal, and problem-solving skills. Experience with tools like JIRA, Confluence, or other Agile project ma

URGENT HIRING ITI Fabricator Mechanical Fabrication Welder JP Nagar, Bangalore Recruitment Partner: IDEAL CAREER ZONE A reputed manufacturing company is urgently hiring ITI Fabricators and Mechanical Fabrication Welders for its production team at JP Nagar, Bangalore. Job Details • Position: ITI Fabricator / Mechanical Fabrication Welder • Industry: Manufacturing • Job Type: Full-Time • Location: JP Nagar, Bangalore • Vacancies: 5 • Gender: Male Candidates Only • Experience: 0 4 Years (Freshers can also apply) • Education: All Education Levels (ITI/Mechanical Trade Preferred) Salary & Benefits • Salary: 18,000 22,000 per month (In-hand) • Performance Incentives • Free Meal • Insurance Coverage • Day Shift • Long-term Career Growth Working Hours • Shift: Day Shift • Timing: 09:00 AM 06:00 PM • Working Days: 6 Days a Week Key Responsibilities • Perform structure fabrication and welding work • Operate and monitor manufacturing equipment • Assemble, inspect and pack products as per quality standards • Carry out preventive maintenance of machinery and tools • Maintain production records and tool inventory • Follow all safety and quality procedures • Support production and fabrication improvement activities Required Skills • Structure Fabrication • Arc/MIG Welding • Mechanical Fabrication • Machine Handling • Preventive Maintenance • Teamwork and Safety Awareness Eligibility • Freshers and experienced candidates (0 4 years) • ITI Fabrication, Welder, Fitter or Mechanical candidates preferred • Physically fit and willing to work in a manufacturing environment • Male candidates only Apply Now Office Address: 128/12A, Bidhan Sarani, Shyambazar Metro Gate No. 1, Inside Gandhi Market, Sajjy Dham, Kolkata 700004 You can also check updates on Google and social media: IDEAL CAREER ZONE Interested candidates can send their updated CV via WhatsApp: Contact (HR): 9231799122 Contact (HR): +91 8777211016 Contact (HR): +91 9331205133 Call Timing: 10:00 AM 8:00 PM Visit Timing: 12:00 PM

Telecalling is the practice of making phone calls to potential or existing customers to generate sales or leads, or to provide customer service. Telecallers are representatives of a company who communicate with customers on behalf of the business. Telecalling is an important part of many businesses and can be used for a variety of purposes, including: Sales and marketing: Telecallers can promote products or services, qualify leads, and conduct market research Customer service: Telecallers can provide support to customers, answer questions, and handle returns and exchanges Lead generation: Telecallers can generate leads for sales or close sales Appointment setting: Telecallers can set appointments for customers Collections: Telecallers can collect payments from customers Telecallers should have excellent verbal communication and persuasion skills, and be able to represent the company accurately. They may also need to perform paperwork or documentation based on their conversations with customers. Telecalling software can help businesses manage their calling operations and improve the customer support process. Some tools and technologies used in telecalling software include omnichannel support technology, predictive dialing, and cloud call center technology.

BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support. Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers