Product Support Specialist in India

Role: Senior Software Engineer Location: Hyderabad, India (Hybrid) Department: Product Development About GHX: GHX (Global Healthcare Exchange) is a leading healthcare technology company on a mission to simplify the business of healthcare and improve patient outcomes. Founded in 2000, GHX has built the GHX Global Network — the world’s largest cloud-based supply chain community connecting healthcare providers, suppliers, distributors, and partners to automate key processes, reduce costs, and increase operational efficiency. Its solutions span electronic trading, procurement automation, inventory and contract management, business intelligence, and data synchronization, helping healthcare organizations improve productivity and focus more on patient care. Over the years, GHX has enabled significant cost savings for the industry and continues to innovate with intelligent automation and AI-driven capabilities. Website: https://www.ghx.com/ LinkedIn: https://www.linkedin.com/company/ghx/ About Role: GHX’s trading platform handles millions of documents to facilitate business transactions between healthcare providers, suppliers and trading partners. The Exchange Engineering team is seeking to hire a Seasoned Engineering lead to strengthen its Engineering team in Hyderabad. This role will design, develop and scale backend platform that supports millions of transactions. Candidate must be well-versed and comfortable working in multiple aspects of a multi-tiered architecture, including but not limited to cloud-based applications and CI/CD processes. He/She should be able to demonstrate excellent problem-solving skills, be self-motivated, highly detail-oriented, able to context switch easily, work with vendor/offshore team(s), and be a strong team player. He/She will work with other engineers, managers, Product Management, QA, and Operations teams to develop innovative solutions that meet company initiatives with respect to functionality, perfo

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

What We Do At GoGuardian, we’re helping build a future where all learners are ready and inspired to solve the world’s greatest challenges. Our award-winning system of learning solutions is purpose-built for K-12 and trusted by school leaders to promote effective teaching and equitable engagement while helping empower educators to keep students safe. What It’s Like to Work at GoGuardian We are an outcomes-focused learning company with a steadfast focus on improving learning environments, one classroom at a time. Working with us means joining a remote team of diverse, committed, mission-driven employees who are inspired by our vision, dedicated to our customers, and ready to roll up their sleeves. Guardians put their heads together to solve problems, learn together from experiments that fail, and stand together by their work with full accountability. We balance our diligence with an inclusive culture that invites everyone to bring their whole self to work. Join us and learn why “I love the people here” is one of the most frequent comments we hear from Guardians. The Role We’re looking for a Senior Software Engineer to join the Pear Deck Learning team. Pear Deck Learning is our all-in-one platform that supports every instructional step in any topic: Pear Start for planning and delivering high-quality lesson packages, Pear Deck for increasing student participation through tailor-made presentations and real-time feedback, Pear Practice for differentiated, gamified practice with standards-aligned content, and Pear Assessment for versatile assessments and crystal-clear reports. You’ll contribute across the full stack of this suite, which serves hundreds of thousands of teachers and students in real time. This position is based in India and works closely with US-based product and engineering teams, so strong written communication and comfort operating with partial time-zone overlap are essential. What You’ll Do Design, build, and continuously improve fea

customer care executive, also known as a Customer Care Representative (CSR), is the primary point of contact for customers. Their responsibilities include: Customer support: Handling customer inquiries and complaints, and providing information about products or services. Customer support: Handling customer inquiries and complaints, and providing information about products or services Communication: Interacting with customers via phone, email, social media, and in person Building relationships: Ensuring a positive experience for customers and building strong customer relationships Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Financial Planning & Analysis Manager, Financial Planning & Analysis Overview: Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. The Identity team resides within Mastercard’s Services organization. Mastercard Identity provides a complete view of the consumer digital identity footprint and the digital patterns it makes throughout the online journey. Identity is instrumental in developing solutions that transform the way consumers are authenticated and identity is verified. The Financial Planning & Analysis function manages all aspects of management reporting encompassing budgeting and forecasting, strategic and customer planning. This includes the management and exec

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Network Architect (Cisco, F5, Palo Alto) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Systems and Platform Architecture team is looking for a Lead Network Architect to design and provide oversight through all stages of the development life cycle from bid, concept through architecture, design, build, test and delivery into production. Role Typically, the role will require the holder to: • Produce High Level Designs for Platform infrastructure solutions. • Maintain the technology roadmap for Platform / Unix Solutions in line with end of support dates. • Work closely with cross functional teams including Delivery, Engineering and Operatio

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Tax Overview: This role serves as the primary subject-matter expert on employment tax matters, working in close partnership with cross-functional stakeholders and external providers, to execute global employment tax initiatives, translates complex, multi-jurisdictional regulatory requirements into sustainable operating models, risk management, and serves as advisor on regulatory developments, and on complex employment tax matters affecting the global workforce across all jurisdictions in which the company operations. Role: • Execute and support global employment tax strategy, balancing compliance, risk mitigation, financial accuracy, operational efficiency, and cost optimization across all jurisdictions • Serve as a trusted advisor to internal stakeholders and business units on employment tax implications relating to workforce strategy, mobility programs, mergers and acquisitions, organizational restructuring, and evolving workforce models • Interpret, and operationalize complex employment tax and social security legislation, in alignment with company policies, internal controls, and governance • Lead tax planning initiatives and provide technical guidance on taxation of compensation and benefits, multi-jurisdictional taxation, recharge treatment and employer reporting and withholding requi

Job Details: Job Description: The Role and Impact As a Development Tools Software Engineer, you will play a vital role in creating and optimizing cutting-edge software tools that support diverse engineering domains such as design, manufacturing, validation, silicon production, systems integration, and ecosystem enabling. On a day-to-day basis, you'll design, develop, debug, and validate algorithms, tools, and systems that empower internal and external engineering teams to deliver impactful products. Your contributions will directly enable the seamless integration of Intel silicon and software into innovative solutions, driving progress across industries. Business group You will join Intel Corporation, a leading global technology company dedicated to advancing semiconductor innovation and creating solutions that enrich the lives of people worldwide. The team focuses on developing robust software tools and methodologies that support Intel's engineering ecosystem, fostering excellence and driving high-quality results. This group plays a critical role in enabling Intel's broader mission of building world-class technologies and products that power the future of the digital world. Key Responsibilities - Design and implement software tools using modern software development methodologies and programming languages. - Debug, validate, and optimize algorithms and software systems for engineering applications, ensuring high performance and reliability. - Collaborate with cross-functional teams to create solutions that enable seamless integration of Intel silicon and software into impactful products. - Utilize secure coding practices to ensure the robustness and security of software tools across various engineering domains. - Continuously explore innovative solutions to enhance design, manufacturing, validation, and testing processes. <p st

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Auditor Overview: Mastercard's Global Internal Audit team provides independent and objective assurance and advisory services to assess and enhance the effectiveness and efficiency of governance, risk management, and internal control processes. The team is seeking a Senior Auditor based in Pune, India, to support financial, operational, regulatory, and technology audit and advisory engagements. The ideal candidate is initiative-taking, intellectually curious, analytical, meticulous, and able to balance independent delivery with effective collaboration across a global team. Role: • Execute financial, operational, regulatory, technology, and advisory audits across business lines in accordance with Internal Audit methodology and quality standards. • Participate in audit planning, including understanding business processes, assessing risks, contributing to scope and approach, and developing audit procedures. • Independently evaluate the design and operating effectiveness of controls, document high-quality workpapers, and communicate testing status, potential issues, and delivery risks on a timely basis. • Identify control gaps, root causes, and process improvement opportunities; develop practical recommendations that address underlying risks and support sustainable remediation. • Draft

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Software Engineering Overview We are seeking a hands-on Manager, Software Engineering to lead the development of scalable data platforms, backend systems, and data pipelines supporting Mastercard's Portfolio Intelligence products. This role will initially focus on leading a team of Data Engineering contractors while providing strong technical leadership across architecture, delivery, and engineering excellence. The ideal candidate is a recent practitioner who has built and operated modern data platforms and backend services, can confidently review architecture proposals and code, and leverages AI-powered engineering tools to improve productivity, quality, and delivery speed. As the team evolves, this leader will play a key role in building and developing a high-performing organization of full-time engineers. What You'll Do Technical Leadership Provide technical leadership for backend services, data pipelines, and platform capabilities that support analytics, reporting, and AI-driven products. Review architecture and design documents to ensure solutions are scalable, maintainable, secure, and aligned with long-term platform strategy. Conduct and oversee code reviews, promoting engineering best practices, reliability, security, and operational excellence. <br

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior software engineer Job Description Summary Overview: Provides support of applications software through programming, analysis, design, development and delivery of software solutions. Researches alternative technical solutions for changing business needs. Role: •Responsible for programming, testing, implementation, documentation, maintenance and support of systems application software in adherence with MasterCard standards, processes and best practices. •Develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget. •Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks. •Perform feasibility studies, logic designs, detailed systems flowcharting, analysis of input-output flow, cost and time analysis. •Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems and independently perform assigned tasks, perform production incident management. Participate in on-call pager support rotation. •Document software programs per Software Development Best Practices. Follow MasterCard Quality Assurance and Quality Control processes. •Assist Seni

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Middleware Solutions Architect (Java, IBM Tivoli, SWIFT, MFT, ODI, OAS) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Systems and Platform Architecture team is looking for a Middleware Architect to design and provide oversight for Middleware solutions through all stages of the development life cycle from bid, concept through architecture, design, build, test and delivery into production. Role Typically, the role will require the holder to: • Produce High Level Designs for Middleware architecture solutions. • Maintain the technology roadmap for Middleware related technologies in line with end of support dates. • Work closely with cross f

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Tax Overview: This role is responsible for supporting global employment tax compliance, advisory, risk management, and project execution activities. The role serves as a key technical resource and works closely with regional stakeholders and external advisors to ensure operational excellence and compliance across global employment tax processes. Role: • Support internal stakeholders on federal, state, and local employment tax compliance activities, such as reviewing tax notices, statutory tax filings, and reconciliations • Assist in research to support tax positions, resolve multi-state withholding issues, reciprocity agreements, nonresident allocation questions, and cross-border tax implications • Assist in taxation and reporting of equity compensation and incentive plans (RSUs, stock options, ESPP, ISIP-type plans) across jurisdictions, including year-end true-ups, and recharge arrangement considerations. • Provide tax guidance to cross-functional partners on the employment tax implications of compensation, benefits, travel & expense programs, and remote/flexible work arrangements globally. • Collaborate with stakeholders to develop processes and procedures to ensure accurate tax reporting and withholdings on employee compensation and benefits including long-term incentives and bonus