Relationship Management in India

Customer data: Gathering customer details, such as names, addresses, and phone numbers Customer relationships: Building and maintaining positive relationships with customers and prospects Record keeping: Maintaining accurate records of customer interactions in a database Sales pitches: Delivering and adjusting sales pitches based on the customer Market trends: Staying up to date with market trends to better serve customers Customer feedback: Collecting data on customer feedback and relaying it to relevant divisions Customer retention: Retaining customers who are dissatisfied with products or services CRM software: Using CRM software to manage customer interactions

customer support executive's role is to ensure customer satisfaction by managing customer inquiries, resolving issues, and building customer relationships. They are the primary point of contact between customers and the company. Here are some of the responsibilities of a customer support executive

A Real Estate Sales Executive at Explore Realties drives property sales by prospecting clients, conducting site visits, and negotiating deals. Key responsibilities include generating leads, building client relationships, explaining property features, and achieving monthly sales targets while staying updated on market trends.

Communicating with customers: Customer care executives communicate with customers via phone, email, social media, and in person. They use professional communication practices to ensure interactions are effective and leave a good impression. Building customer relationships: Customer care executives build trust with customers and foster loyalty.

The Business Head - Lounges will be responsible for country operations, he/she is the key driver in expanding the business to new and existing locations, as well as building and maintaining customer relationships in the best interests of the business and company. The role will work to maximize operating performance, including achieving financial goals and driving each team to reach their full potential in various areas. Source: Adani Group | Job ID: 54608

The Sales Executive/Manager for the CFS business is responsible for driving volume, revenue, and market share by acquiring new customers and maintaining strong relationships with freight forwarders, CHAs (Custom House Agents), shipping lines, NVOCCs, and import/export customers. The role focuses on promoting CFS services, understanding customer requirements, negotiating commercial terms, and coordinating with operations to ensure seamless service delivery. Source: Adani Group | Job ID: 47227

The Cluster Commercial Head – Parsa is responsible for managing coal quality, logistics, contract administration, total coal dispatch (TCD), and customer relationships, ensuring smooth supply chain operations and business efficiency. This role involves ensuring coal quality compliance, managing transportation and dispatch, overseeing contract execution, and maintaining strong relationships with internal and external customers, particularly RVNL. The position requires cross-functional coordination with mining operations, logistics providers, regulatory bodies, and key customers to optimize coal movement, reduce costs, and enhance value realization. Source: Adani Group | Job ID: 56043

Sr. Buyer entails sourcing and purchasing specified spend categories, developing and maintaining vendor relationships, negotiating optimal price points, and ensuring adherence to quality, timeline, and budgetary requirements. Source: Adani Group | Job ID: 55820

We are looking for retired Major/Lt.colonel Officers from the Indian Army, to join our team for strategic land acquisition and revenue-related operations across India & will be responsible for analyzing land records, preparing land allotment proposals, and developing strong relationships with government officials and regulatory agencies to achieve business targets. This role play a key role in coordinating land acquisition, obtaining necessary permits, and ensuring compliance with all relevant authorities Source: Adani Group | Job ID: 54092

Executive Escalatons Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process im

Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i

Senior Data Scientist Description - The Team We are an expanding team at HP that develops applications that make use of Generative AI and Large Language Models. We work with business units mainly from the Commercial Organization to develop and run solutions that help our sales teams and customers. Responsibilities Defines and implements AI solutions to create business value and innovation. Works with Data Science leaders to develop new innovative solutions to existing or new business challenges. Develops clear presentations for business stakeholders and managers. Manages relationships with business partners to evaluate and foster data driven innovation, provide domain-specific expertise in cross-organization projects/initiatives. Knowledge & Skills Proficiency in Python and PySpark Programming: Strong coding skills in Python for data manipulation, model development, and integration with Azure services. Experience with Azure Services: Knowledge of key Azure services like Azure Machine Learning, Azure AI Search, and Azure Functions for deploying RAG systems. Expertise in Databricks: Ability to design, develop, and optimize workflows in Azure Databricks for data processing and feature engineering. Understanding of NLP and GenAI concepts: Familiarity with Large Language Models, prompt engineering for LLMs, vector databases, and Retrieval Augmented Generation (RAG) systems. Experience in Applied Statistics and Algorithms: Use statistics, mathematics, algorithms, and programming to address business challenges. Familiarity with the deployment and scaling RAG systems in production, using Azure’s containerization options such as Docker, AKS (Azure Kubernetes Service), or Azure Funct

Senior Data Scientist Description - Job Summary • This role is responsible for enabling innovation and creativity by bringing cutting edge perspectives on adopting latest data mining and modelling techniques. The role understands current complex business problems and future business strategy to assess, build and deploy required data mining and modelling capabilities. The role is involved in driving standardization, productivity and cross team learning by establishing processes and SOPs for entire data model development lifecycle. The role drives excellence through continuous improvement in model accuracy and reliability. Responsibilities • Leads organization wide team or teams of other data science professionals in complex projects to mine data using modern tools and programming languages. • Defines models to uncover patterns and predictions creating business value and innovation. • Manages and creates relationships with business partners to evaluate and foster data driven innovation, provides domain-specific expertise in cross-organization projects/initiatives. • Ties insights into effective visualizations communicating business value and innovation potential. • Works with various stakeholders, including business leaders, engineers, product managers, and data analysts, to identify business problems and develop data-driven solutions. • Prepares and presents literature, presentations, invention disclosures for peer review & publication in industry data science domain initiatives and conferences. • Assures insights are communicated regularly and effectively, reviewing designs, models and data compliance. • Defines, communicates and drives data insights/innovation into the business. • Leverages recognized domain expertise, business acumen, and overall data systems leadership to influence decisions of executive business

Here’s a summary of the role: Love helping customers succeed? Thrive in fast-paced, client-facing environments where no two projects are the same? As an Onboarding Specialist , you’ll play a critical role in shaping the early customer journey—guiding clients from implementation through adoption and ensuring they realize value quickly. If you’re someone who enjoys project coordination, delivering impactful client training, managing multiple stakeholders, and building strong customer relationships, this could be your next great move. This is an opportunity to work with clients, senior stakeholders, and global teams while becoming a trusted advisor during one of the most important phases of the customer lifecycle. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own and manage the end-to-end onboarding experience for assigned customers, ensuring a seamless transition from sale to adoption Lead onboarding projects by coordinating timelines, milestones, and internal stakeholders to deliver successful outcomes Deliver engaging product onboarding sessions and training to help customers quickly adopt and maximize value Configure customer environments and guide clients through setup and best-practice implementation Build trusted relationships with stakeholders including administrators, business leaders, and senior client contacts Partner cross-functionally with Customer Success, Product, Support, and Sales teams to resolve challenges and improve customer outcomes These are the essentials you’ll need to get an interview: 3–5 years of experience in customer onboarding, implementation, project coordination, or customer success Strong client-facing communication and presentation skills, with confidence engaging senior stakeholders Proven ability to independently manage multiple onboardin

AI Engineer - Enterprise Search Overview We are looking for an experienced Enterprise Search Lead to build and optimize our multi-tenant enterprise search solution. This role focuses on creating scalable systems that integrate seamlessly with customer environments, leveraging cutting-edge AI and ML technologies. You will design and manage the enterprise knowledge graph, implement personalized search experiences, and drive AI- powered innovations to enhance search relevance and ITSM workflows. What You Will Do: Build and structure our enterprise knowledge graph to organize content, people, and activity into meaningful relationships for better search relevance. Develop and refine personalized ranking models that adapt to user behavior and improve search results over time. Design ways to adapt AI language models to each customerʼs data for enhanced accuracy and context. Explore innovative methods to combine LLMs with search engines for answering complex queries Write clean, robust, and maintainable code that integrates smoothly with multi-tenant systems. Collaborate with cross-functional teams to align search capabilities with ITSM workflows. Mentor junior engineers or learn from experienced ones to grow as a technical leader. What You Should Have 3-5 years of experience working on enterprise search products with AI/ML integration. Expertise in multi-tenant systems and securely integrating with external customer systems. Hands-on experience with tools like Elasticsearch, Solr, or similar search platforms. Strong coding skills in Python, Java, or equivalent languages. A passion for solving complex problems with AI and delivering intuitive user experiences. Important notice for candidates: Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles at Atomicwork. Only apply through official Atomicwork channels. We do not use third-party agencies or individuals who ask for payments in exchange for interviews or offer letter