Senior It Systems Engineer in India

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Who you are You are an experienced Infrastructure Engineer Engineer who owns backend infrastructure end to end. You design multi-tenant, microservices-based systems that other engineering teams build on, and you make deliberate architectural tradeoffs around consistency, latency, scale, and cost. You are comfortable going deep — service mesh internals, database internals, distributed-systems failure modes — and equally comfortable defining the reliability and security contracts an enterprise AI platform depends on. Responsibilities Design, own, and evolve scalable microservices architectures on Kubernetes across GCP, Azure, and AWS, including multi-tenant isolation (namespaces, network policies, per-tenant resource quotas and RBAC). Build core platform and data-plane components in Golang and Python — data ingestion, knowledge-base indexing and vector/graph search, application connectivity, workflow automation, and ML operations — against explicit latency and throughput SLOs. Own service-to-service communication: gRPC/protobuf API contracts, service mesh (Istio/Linkerd), load balancing, retries, timeouts, and circuit breaking. Make and document architectural tradeoffs — partitioning

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Security Engineer, dedicated to Product Security Incident Response. In this role, you will lead and architect Snowflake's product-integrated Incident Response strategy, with a primary focus on AI and LLM security. You'll design, plan, and drive the implementation of incident response capabilities across Snowflake's AI product surface - including Cortex AI, Cortex Agents, Snowflake Intelligence, and the data pipelines that power them. AS A SENIOR SECURITY ENGINEER, AI INCIDENT RESPONSE AT SNOWFLAKE, YOU WILL: Lead incident response for product-level security events, with deep focus on AI-specific threat vectors including prompt injection, model abuse, agent hijacking, and data exfiltration through AI workloads. Integrate IR into AI product pipelines - work directly with teams shipping Cortex features, Snowflake Intelligence, and AI-powered developer experiences to embed security requirements from design through deployment. Develop and codify our AI abuse response strategy - defining detection, containment, and remediation playbooks for LLM misuse, adversarial inputs, and AI-assisted attacks targeting Snowflake customers. Address tech debt across the AI product stack, ensuring that new Cortex and agentic architectures meet IR readiness requirements from

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are hiring a Senior Security Engineer, dedicated to Product Security Incident Response. In this role, you will lead and architect Snowflake's product-integrated Incident Response strategy, with a primary focus on AI and LLM security. You'll design, plan, and drive the implementation of incident response capabilities across Snowflake's AI product surface - including Cortex AI, Cortex Agents, Snowflake Intelligence, and the data pipelines that power them. AS A SENIOR SECURITY ENGINEER, AI INCIDENT RESPONSE AT SNOWFLAKE, YOU WILL: Lead incident response for product-level security events, with deep focus on AI-specific threat vectors including prompt injection, model abuse, agent hijacking, and data exfiltration through AI workloads. Integrate IR into AI product pipelines - work directly with teams shipping Cortex features, Snowflake Intelligence, and AI-powered developer experiences to embed security requirements from design through deployment. Develop and codify our AI abuse response strategy - defining detection, containment, and remediation playbooks for LLM misuse, adversarial inputs, and AI-assisted attacks targeting Snowflake customers. Address tech debt across the AI product stack, ensuring that new Cortex and agentic architectures meet IR readiness requirements from

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for a Senior Solution Engineer who is accustomed to solving customer’s most complex problems and closing large deals. In this role you will work directly with the sales team and channel partners to understand the needs of our customers, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. As a Snowflake Solution Engineer you must share our passion about reinventing the database space, thrive in a dynamic environment and have the flexibility and willingness to jump in and get things done. You are equally comfortable in both a business and technical context, interacting with executives and talking shop with technical audiences. Location: Must be based in Atlanta, Tennessee, Florida, North Carolina OR South Carolina IN THIS ROLE YOU WILL GET TO: Present Snowflake technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and compleme

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake are looking for a Senior Solution Engineer for the Netherlands market who can solve our customer’s most complex problems. In this role you will work directly with the account sales team and channel partners to understand the needs of our customers, strategize on how to best support them in their evaluation and ultimately help our customers choose Snowflake as their solution. As a Snowflake Solution Engineer you share our passion for solving complex data challenges and helping organizations to get the most out of their data assets. Our technical landscape is ever evolving and you are keen to learn new skills and put them into practice on real world challenges. You are able to translate features and functions into solutions that solve business problems, in conversations with technical or business teams, with end users or executives. In this role you will get to: Present Snowflake’s technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Create and develop technical champions in your accounts to drive deals and achieve a technical win Be at t

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake are looking for a Senior Solution Engineer for the UK market who can solve our customer’s most complex problems. In this role you will work directly with the account sales team and channel partners to understand the needs of our customers, strategize on how to best support them in their evaluation and ultimately help our customers choose Snowflake as their solution. As a Snowflake Solution Engineer you share our passion for solving complex data challenges and helping organizations to get the most out of their data assets. Our technical landscape is ever evolving and you are keen to learn new skills and put them into practice on real world challenges. You are able to translate features and functions into solutions that solve business problems, in conversations with technical or business teams, with end users or executives. In this role you will get to: Present Snowflake’s technology and vision to executives and technical contributors at prospects and customers Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation Create and develop technical champions in your accounts to drive deals and achieve a technical win Be at the cuttin

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Snowflake Support is looking for a Senior Escalation Manager to help our most critical customers through their most important moments. You'll lead cross-functional coordination to resolve escalations and incidents, combining strong judgment, data-driven decision-making, and an AI-first mindset to drive outcomes quickly and restore customer confidence. You thrive under pressure, operate with high integrity and EQ, and balance technical fluency with executive-level communication. You're equally comfortable managing a war room and writing a concise executive summary. You operate with minimal oversight, mentor junior team members, and bring a holistic view to complex, multi-stakeholder escalations. Key Responsibilities : - Own end-to-end coordination of critical customer escalations, from initial triage through resolution and "Get Well Plan" execution, including creating and executing data-driven get-well plans for account-level escalations. - Independently leverage AI tools to surface trends, analyze health data, summarize large volumes of information, and identify risk signals proactively, identifying escalation patterns and accelerating root-cause analysis across active escalations, validating outputs before acting - Monitor Snowflake services for disruptions and engage on-c

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Senior Software Engineer, Snowflake Natsec Running Snowflake in public sectors in different countries and regions, even in different industry verticals, requires us to build a compliant, secure, and auditable infrastructure. Many key design decisions are deeply rooted in the Snowflake product architecture. As a Senior Software Engineer, you will be responsible for leading several key areas and collaborating with various engineering groups in addition to the Public Sector team. To be successful in the area, you will need to have (and continue to build) a broad and in-depth knowledge base on cloud infrastructure, privacy, and governance, compliance controls, data security and data residency in various aspects of Snowflake. AS A SENIOR SOFTWARE ENGINEER AT SNOWFLAKE YOU WILL: Solve real business needs at large scale by applying your software engineering and analytical problem solving skills. Design, implement and maintain scalable distributed systems for our cloud automation platform that include cloud control plane, Kubernetes container platform and traffic and networking. Work directly with customers to quickly understand their critical problems and design and implement solutions Deploy and maintain availability of cloud compute servers and Kubernetes cluster that power the

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the Role As a Senior Solution Engineer at Snowflake, you are the technical trusted advisor to our customers and prospects. You bridge the gap between complex technical capabilities and business outcomes, equally comfortable whiteboarding architecture with a data engineering team and presenting ROI to a CFO. You own the technical win. Responsibilities Lead technical discovery, solution design, and proof-of-value engagements with enterprise customers across all industries Translate complex business requirements into architectures leveraging the Snowflake Data Cloud (data engineering, data science/AI/ML, data sharing, applications, and security/governance) Deliver compelling technical presentations, demos, and workshops to audiences ranging from individual contributors to C-suite executives Partner with Account Executives to drive pipeline, accelerate deals, and close business Serve as the voice of the customer back to Product and Engineering teams Build and maintain reusable assets: demo environments, reference architectures, and solution accelerators Stay current on competitive landscape, industry trends, and emerging capabilities across the data & AI ecosystem Required Qualifications 8+ years of experience spanning multiple disciplines: data engineering, analytics

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We are looking for world-class Solution Architects to join our Global field teams whose technical skills and customer savvy will help customers understand and utilize the value of the cutting-edge data platform that we are building. They must share our passion about reinventing the data platform and thrive in a dynamic environment. The Solution Architect will work hand-in-hand with Sales, Product, Engineering, and Marketing. In this role you will work directly with the account sales team on a handful of global accounts with GCCs in India to accelerate their Snowflake journey. The Solution Architect will be responsible for providing the technical expertise to make Snowflake customers successful in driving existing projects and uncover new use cases. This data architect will have a broad range of skills and experience ranging from data architecture to ETL/ELT, data science, security, performance analysis, analytics, etc. He/she will have the insight to make the connection between a customer’s specific business problems and Snowflake’s solution, the customer-facing skills to communicate that connection and vision to a wide variety of technical and executive audiences, and the technical skills to be able to not only build demos and execute proof-of-concepts but also to provide

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Enterprises are modernising data platforms and processes at a growing rate to meet the demands of their customers. A majority of this journey requires not just technical expertise but also the ability to drive predictability, and manage complexity. Snowflake’s Professional Services Organisation offers our customers a market-leading set of technical capabilities as well as best practices for modernisation based on experienced leadership. Our portfolio of modernisation solutions spans data migrations, validation, application development, data sharing, lakehouse implementations, data science, and AI. As a Solutions Architect in our team, you will be responsible for delivering exceptional outcomes for our teams and customers during our modernisation projects, with a focus on modern data architectures including lakehouses and streaming data. You will engage with customers to migrate from legacy data platforms, including those based on Cloudera, and build modern data pipelines and lakehouse solutions on Snowflake where customers can then leverage downstream AI and Machine Learning solutions. You will act as the technical lead and expert for our customers throughout this process, guiding customers through decision paths to achieve impactful outcomes and thoughtfully use AI to augm

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. About the team The Apps & Experiences Platform team powers the systems and services behind all of our user-facing applications, including Snowsight, Snowflake Intelligence, and new mobile experiences. Our mission is to build innovative backend services, developer tooling, platform infrastructure, and AI-powered capabilities that enable exceptional product experiences at scale. As part of our team, you’ll work across feature development, platform engineering, infrastructure, and internal tooling to support both end users and developers. We care deeply about building systems that are reliable, scalable, maintainable, and performant. Snowflake is a high-growth AI Data Cloud company, and we’re looking for exceptional engineers to help us scale the next generation of our platform. A key part of this is our work on our internal AI developer agent, which is designed to fundamentally democratize end-to-end web app development across all engineering teams by translating product specs and designs into a fully functional, production-ready features. AS A SENIOR SOFTWARE ENGINEER FOR THE APPS & EXPERIENCES PLATFORM TEAM, YOU WILL: Design, build, and operate scalable backend services and platform infrastructure that power Snowflake’s user-facing applications. Contribute across th

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. We are hiring a Senior Frontend Engineer, AI Products team at Observe by Snowflake. As an AI Product engineer you'll always be thinking first about the user experience and how to create the best product, technical choices, and implementation decisions that stem from that product first thinking. This team builds the AI-powered products and developer tooling at the core of Observe's platform, including our flagship AI SRE product, real-tim

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. The Customer Experience Engineering Team builds the internal and external technologies that scale Snowflake’s global support and sales organizations. We empower our technical experts by providing the advanced tools they need to resolve complex issues and drive customer success. Our team specializes in software engineering, data-driven decisions, ML, and LLM-based solutions . We build production-grade systems to automate manual processes and augment the capabilities of our technical staff. Our current focus includes: LLMs : Developing and deploying LLM and agent-based architectures for streamlining troubleshooting Scalable Evaluations : Implementing large-scale evaluations to ensure the quality and reliability of our internal and external tools Process Automation : Designing intelligent workflows that eliminate bottlenecks and allow our experts to focus on the most technical aspects of the Snowflake platform Incident discovery: using embeddings, LLMs, clustering, and agents to detect potential widespread issues more quickly Now, the team is growing, and we are looking for a Software Engineer to join us. In this role, you will work closely with the state of the art LLM models, fine-tune them, develop agents, apply various clusterings, summarizations, embeddings, and so on. Ev

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Observe by Snowflake is an AI-powered observability platform built on the Snowflake AI Data Cloud and engineered for scale. We ingest and store logs, metrics, traces, and events on an open, scalable data lakehouse, using open formats like Apache Iceberg, at dramatically lower cost. A dynamic Context Graph and chat-based AI SRE provide rich context and automated workflows so teams can move from detection to root cause of production issue and resolution 10x faster. Leading engineering teams at companies like Capital One, Topgolf, and Dialpad rely on Observe to troubleshoot hundreds of terabytes of telemetry daily while maintaining reliability at enterprise scale. As part of Snowflake, Observe combines startup-style ownership and velocity with the global reach, operational excellence, and ecosystem of one of the world’s leading data platforms. The Role You will work on our Metrics platform - enabling our users to query, visualize, and alert on billions of time series quickly and effectively. You'll own meaningful parts of that stack, drive performance and scalability improvements, and contribute to architectural decisions that shape where the platform goes next. This isn't a maintenance role, the metrics backend is being actively evolved, and you'll be a core part of that. Thi