Jobs in India

Senior Manager Customer Support in Mumbai

75 active opportunities · Updated October 2026

Explore current senior manager customer support jobs in Mumbai. Filter by work mode, employment type, experience, department, date posted and distance.

Hiring demand

26/100

cooling · 11 related jobs

Hiring trend

-77.8%

Job postings compared with the previous 30 days

Remote options

0%

Share of matching jobs listed as remote

P
📍 Mumbai, Maharashtra, India· Full-time
✓ High-confidence listingCompany trend -22.2%
Quick readStrong listing-quality and freshness signals

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Paytm Ads is Paytm's digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment & retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG. Expectations/ Requirements: We are hiring for the role of Government Ad Sales for FMCG, Consumer. Internet, Gaming verticals. The responsibilities would be as follows:  Become an expert in Paytm Ads solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs.  Own end-to-end key business metrics like ads revenue, educate and lead strategic conversations with clients and navigate complex relationships.  Be the voice of Paytm ads in the industry and present Paytm's advertising solutions to CXOs, media heads, brand managers, agency partners of large brands in the market.  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives.  Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser.  Lead initiatives which require significant cross team collaboration to build innovative advertising solutions for key advertisers.  Provide constant feedback to the product team to improve advertising performance and customer experience. Desired Qualifications:  5+ years

D
📍 Mumbai, India· Full-time
✓ Quality checkedCompany trend -66.7%

Our Channels & Alliances Team’s charter builds and activates a strategic, differentiated and high-impact partner ecosystem for our best-of-breed multi-cloud monitoring product, one partner at a time. As a Senior Partner Manager, you will recruit and develop channel partners that drive new customer adoption and revenue, including Regional and Global Systems Integrators, Managed Service Providers, and Value Added Resellers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Identify and recruit new strategic channel partners in Mumbai to drive revenue growth Enable and activate existing partners through training, planning and joint selling activities Coordinate the technical and marketing aspects of integrated partnership launches Host regular business reviews with partners to drive accountability and report on success metrics Work hand-in-hand with Datadog’s regional enterprise and commercial sales organizations Generate partner-sourced net-new sales pipeline and revenue Who You Are: Experienced in 7+ years of partner-facing, quota-carrying business development, strategic alliances, or channel sales at a cloud services or software as a service organization Proven in driving sales opportunities from lead generation to closure, effectively negotiating agreements and building long-lasting partnerships Able to quickly comprehend technical concepts and architectural scenarios, and explain them to others verbally and in writing Proficiency in managing premier Cloud MSP partners will be advantageous Willing to travel 20-30% of the time Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage

G
📍 Mumbai, Maharashtra, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Overview: The Institutional Client Growth team member will be responsible for driving growth, client engagement, retention, and account development across the Institutional client segment in India. This individual will serve as the primary relationship manager for key institutional accounts, ensuring proactive engagement, identification of new business opportunities, and delivery of a superior client experience. The role is critical to expanding the firm's presence within institutional clients, increasing wallet share, strengthening client relationships, and driving sustainable revenue growth. The incumbent will work closely with Sales, Research, Client Service, and Leadership teams to maximize account penetration and ensure the voice of the customer is reflected in business decisions. This is a hybrid position out of our Mumbai office. What You’ll Do: Client Relationship Management Manage and develop relationships with institutional clients across Private Equity, Venture Capital, Investment Banking, Corporates, Consulting Firms, and other strategic accounts. Conduct regular client outreach to understand business priorities, gather feedback, and identify opportunities for deeper engagement. Serve as the primary point of contact for key client stakeholders. Build strong executive-level relationships to improve client retention and expansion opportunities. Sales Growth & Revenue Expansion Drive growth across existing institutional accounts through proactive account management. Identify upsell and cross-sell opportunities and partner with sales leadership to convert opportunities into revenue. Develop account growth plans for strategic clients. Monitor account performance and recommend actions to improve client engagement and commercial outcomes. Client Engagement & Coverage Execute a structured client engagement program with high-frequency outreach across active accounts. Increase client coverage and interaction levels significantly above current

AIHRCRMB2B
BC
📍 Mumbai, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Fospha is dedicated to building the world's most powerful measurement solution for online retail. For over a decade, we've helped teams make smarter decisions with full-funnel marketing insights, forecasting, and optimisation. With Fospha, every team moves faster and grows smarter. Trusted by leading brands across three continents, including Gymshark , Huel and Oh Polly, Fospha manages $4 billion in annual ad spend. We're scaling fast across London, Mumbai, and Austin – and we're now looking for a Senior Software Engineer to join our Team! The Role As a Senior Software Engineer, you'll build the products our customers rely on every day to make multi-million dollar media decisions. You'll work across the full stack - from crafting responsive, intuitive frontend experiences through to designing and scaling the backend microservices that power them - and, given the seniority of this role, you'll also help shape system design and infrastructure decisions as we scale. You'll work alongside engineers, product managers, and AI agents as part of our AI-first operating model, where lean, high-autonomy teams ship fast and learn faster. This is a hands-on engineering role for someone who's comfortable owning a feature end-to-end - from initial design through to production - and who wants to grow their craft in a fast-moving, ambitious environment. Where you'll focus • Frontend development using modern JavaScript frameworks (React.js or Next.js) • Backend development using Python-based microservices • System design and infrastructure, contributing to architectural decisions as we scale • End-to-end feature ownership across the stack • (Nice-to-have) Exposure to Data Science / Data Engineering workflows Key Responsibilities • Design, build, and maintain full stack features - from frontend UI/UX through to backend services and APIs in Python. • Contribute to system design and infrastructure decisions, helping evolve our

JavaScriptPythonJavaReact
W
📍 Mumbai, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Key responsibilities - • Lead Procure to Pay and Billing functions, oversaw vendor master management, invoice processing, order management, contract generation, billing, and inventory processes from the WPP SSC India. Supervised P & L management, billing operations, and proactively sought opportunities for business expansion. • Lead a team of 100+ FTEs. Managed team operations, fostered employee development, engaged stakeholders, and ensured service delivery excellence. Nurtured a culture of excellence and accountability within the team, provided mentorship, coaching, and professional development opportunities to enhance skill sets and drive career progression. Streamlined business processes and documentation, including the establishment and monitoring of KPIs and metrics. Continuously monitored SLAs, conducted team presentations, and spearheaded process quality enhancement initiatives. • Identify and implement automation solutions to optimize processes, reduce turnaround time, and enhance efficiency. Solicited feedback from internal and external stakeh

AIGoRustExcel
AG
📍 Mumbai, Maharashtra, India· Full-time
✓ Quality checkedCompany trend -84.3%

The objective of this role is to assess legal risks in transactions and suggest risk mitigation strategies and provide legal advice and proactive support to the domestic, commercial and industrial retail business segments through daily inputs in the operations of the various retail business segment groups in that regard. The position is to actively provide support in drafting & negotiating contracts, Dispute resolution, workforce contracts, IPR issues and any other land and estate related issues. The position is also expected to support the Airports business segment with legal advice and actions as and when required Source: Adani Group | Job ID: 54949

AG
📍 Mumbai, Maharashtra, India· Full-time
✓ Quality checkedCompany trend -84.3%

The Lead – Asset Management will be responsible for managing the group’s hospitality assets to ensure optimal financial performance, operational efficiency, and alignment with the organization’s strategic vision. The role will drive value creation across owned assets, oversee day-to-day hotel operations, ensure compliance with brand standards, manage procurement and contracts, and coordinate design and operational initiatives with operators and internal teams Source: Adani Group | Job ID: 55628

Procurement
AG
📍 Mumbai, Maharashtra, India· Full-time
✓ Quality checkedCompany trend -84.3%

The Business Unit Cyber Lead will be responsible for leading and managing the cybersecurity strategy, execution, and risk management efforts within a specific business unit. This role serves as the primary point of contact for all cybersecurity-related matters within the business unit, ensuring that security risks are effectively identified, mitigated, and managed. The Business Unit Cyber Lead will work closely with business leaders, IT teams, and the enterprise cybersecurity function to ensure that cybersecurity initiatives are aligned with business objectives and effectively executed to protect the organization’s digital assets. Source: Adani Group | Job ID: 55798

AG
📍 Mumbai, Maharashtra, India· Full-time
✓ Quality checkedCompany trend -84.3%

The Team Member - Fx is responsible for supporting the management of the organization's foreign exchange (FX) risk, assisting in hedging strategies, monitoring global currency markets, and ensuring compliance with regulatory guidelines. The role involves coordinating with internal and external stakeholders to optimize FX transactions and enhance the efficiency of forex operations. Source: Adani Group | Job ID: 55015

AG
📍 Mumbai, Maharashtra, India· Full-time
✓ Quality checkedCompany trend -84.3%

Head of Section - Security ensures the security of people and assets by gathering intelligence, liaising with internal and civil authorities, and implementing security measures. Responsible for ensuring the security of the people and assets by gathering valuable intelligence inputs and liaising with various internal & civil authorities. Source: Adani Group | Job ID: 55017

🔔

Get new senior manager customer support jobs in Mumbai, India by email

Daily job updates · Unsubscribe anytime