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Service Process Coordinator Onsite in India

1,540 active opportunities · Updated October 2026

Explore current service process coordinator onsite jobs across India. Filter by work mode, employment type, experience, department, date posted and distance.

CH
📍 Hyderabad, TELANGANA, India· Full-time
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Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

AIGoAuditingClinical
C
📍 India· Full-time
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Job Title: ML Full stack Engineer Exp : 7 to 12yrs About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Description: ML Engineer Python, ML Frameworks: Scikit-learn, PyTorch,Integration Engineer, integration specialist, integration consultant, API, AWS, Python ML + Python+React+AWS Responsibilities: Design, experiment and deploy AI/ML models with intent in a fast-paced environment Monitoring and evaluating ML model performance Qualifications: BS in Engineering or Computer Science Comfortable in Python and SQL Foundational understanding of statistics and probability Systematic, structured thought process Experience with M

PythonReactSQLAWS
S
📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
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We are seeking an experienced and passionate BI Solution Architect to lead our Business Intelligence transformation initiatives. This role is responsible for: BI Practice Innovation Develop reusable accelerators. Optimize Power BI Service and workspaces—not just dashboards. Expedite the end-to-end development process, ensuring we do more with less. Lead programs that transform dashboard migration involving thousands of dashboards within a few months. Establish governance frameworks and best practices. Identify opportunities to automate repetitive BI development tasks. Build utilities using PowerShell, Power Automate, REST APIs, and Microsoft Fabric capabilities. Leverage AI-assisted development where appropriate. Explore Copilot and AI-driven features to improve productivity. Dashboard Modernization & Migration Lead migration of dashboards from legacy BI platforms such as Tableau, Qlik, Cognos, Business Objects, SSRS, MicroStrategy, and Excel to Power BI. Assess existing reporting environments and define migration strategies. Develop migration frameworks, templates, and automation utilities. Optimize migrated reports for performance, usability, and maintainability. Minimize business disruption during migration initiatives. Accelerator Development Design and maintain reusable accelerators that improve project delivery, including: Power Query transformation libraries Deployment automation scripts Report validation and testing frameworks Governance toolkits Metadata documentation generators Performance optimization checklists Migration accelerators Security and Row-Level Security (RLS) templates Continuously enhance accelerators based on project learnings and evolving best practices. Solution Architecture Design scalable enterprise Power BI solutions. Optimize DirectQuery, Import, Composite Models, and Hybrid Tables. Ensure solutions meet enterprise scalability, performance, and security requirements. Performance Optimization Diagnose slow reports and dataset

PythonReactNode.jsSQL
JT
📍 India
✓ Quality checkedCompany trend -100%

Dear candidates and job aspirants. Before speaking to us make urself decide first what your requirement is & we are service providers we charge for our service, we are job consultants Hyderabad, we have multiple job opportunities with multiple companies Software jobs for fresher’s We have openings in Software IT and NON IT . Java, Dotnet, Testing,Pega,Python,Salesforce,Devops,AWS, SQL DBA, SAP BTP,ETLUI/UX DESIGNER,,JAVA SCRIPT, WEB DEVELOPER (JS, NODE JS, REACT JS),ETL,SAS.. SAP ABAP, SAP CRM, SAP FICO, SAP SD and SAP Basis etc, We provide all genuine software IT related jobs through backdoor process, if anyone interested contact me 9989612735 (99and89and61and27and35)(Nine Nine Eight Nine Six One Two Seven Three Five) Interested aspirants can share your updated resume with below details to mentioned mail id for a quick response and immediate process. +91 9989612735 (Pro tip: Keep an eye on your spam folder! Sometimes our messages like to hide among the sea of unwanted emails.) genuine backdoor jobs get offer-- verify-- pay You can also refer your friends as well, as we have very huge openings with us Nominal service charges

PythonJavaReactSQL
JT
📍 India
✓ Quality checkedCompany trend -100%

Dear candidates and job aspirants. Before speaking to us make urself decide first what is your requirement & we are service providers we charge for our service, if u wants best service we need to charge best charges apply We have openings in Software IT and NON IT .No need to pay anything before after offer letter complete verification process the further steps. We provide all genuine software IT related jobs through backdoor process, if anyone interested contact me 9989612735 (99and89and61and27and35)(Nine Nine Eight Nine Six One Two Seven Three Five) Please don’t prolong discussions in chat or call we are responsible to answer many calls and messages and also we need to follow up many calls to close profiles thank you for all your support and love Check eligibility criteria if everything matches those candidates only me others plz don’t Call To apply scan here

H
📍 Bengaluru, KARNATAKA, India
✓ High-confidence listingCompany trend +12.5%
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Senior Field Technical Support Consultant Description - The Senior Field Technical Support Consultant is responsible for driving technical escalation management, service quality improvement, partner enablement, operational governance, and customer satisfaction across HP India operations. The role serves as a key technical advisor and escalation leader, collaborating with Field Operations, ATS, Care Center, Supply Chain, Quality, Engineering, and business stakeholders to resolve complex customer issues, improve service delivery performance, and drive continuous operational improvement. Key Responsibilities Service Quality & Operational Excellence Monitor and improve key service metrics including RR30, PPSNC, AIR, AFR, CE Scorecard, and repair quality indicators. Identify operational improvement opportunities through data analysis and trend reviews. Develop and implement corrective action plans to improve overall service performance. Support cost reduction, waste elimination, and serviceability improvement initiatives. Partner Enablement & Capability Development Design and conduct technical, process, and quality training programs for HP partners and subcontractors. Lead Train-the-Trainer (TTT) initiatives, field coaching, audits, and ride-along programs. Develop SOPs, knowledge articles, troubleshooting guides, checklists, and customer education materials. Drive partner readiness for new products, diagnostics, and service processes. Customer Experience & Governance Work closely with strategic customers and account teams to resolve business-critical issues. Improve customer experience through proactive communication, technical advisories, and escalation management. Ensure warranty compliance, service policy adherenc

ExcelPower BiSupply Chain
DC
📍 Bengaluru, KARNATAKA, India
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Position Overview: A Junior Research Analyst within the Diligent Market Intelligence function supports subject matter expertise in specialized research areas such as compensation, governance, activism, voting, and risk. Their main responsibilities include assisting in the design and management of data collection methodologies, overseeing third-party service provider workflows, and ensuring high-quality, timely data delivery. They are also expected to execute manual data collection from global sources, maintain strong quality assurance practices, and collaborate closely with Product and Engineering teams to ensure operational efficiency and accuracy. Additionally, Junior Research Analysts take ownership of specific daily and weekly tasks, contribute to ongoing projects, and play a key role in training service providers while keeping process documentation clear and up to date. The role requires strong numeracy, attention to detail, independent work habits, and a proactive approach to continuously improving research products and processes. Key Responsibilities: Proactive communication and management of outsourcer workload. Conduct data collection tasks to uphold the integrity of our database and keep it current. Execute systematic checks to identify data inaccuracies and operational inefficiencies as per predefined protocols. Provide regular updates and reports to the Vertical lead on progress and challenges. Take ownership of specific daily and weekly tasks, as well as ongoing projects within the assigned research vertically. Required Experience/Skills: Entry level Analytical approach and problem-solving attitude Strong written and verbal communication skills Ability to manage deadlines Ability to adapt to difficult workload demands, e.g., time/resource constraints Proficiency in Microsoft Office, especially Excel About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 70

AIExcelRecruitment
S
📍 Hyderabad, Telangana, India· Full-time
✓ High-confidence listing
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About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role You have an uncanny knack for problem solving and you have a sharp product mindset. Our engineers are involved in all aspects of the software design process and create high-performing, scalable, and secure products. You’ll work alongside cross-functional teams to design right-size solutions that power a new market-leading Analytics platform. As a Data Engineer at StarRez, you will play a critical role in building and scaling the foundations of our Analytics & Data Platform. You’ll design and maintain reliable, secure, and scalable data pipelines and models that power a new generation of reporting, insights, and data-driven products across the StarRez ecosystem. This role sits at the intersection of data, product, and engineering. You will work closely with Data Analysts, Full-Stack Engineers, and Product teams to translate customer and business requirements into robust data solutions - enabling everything from standardised dashboards to advanced analytics and embedded intelligence. You are hands-on, pragmatic, and comfortable working in a fast-evolving environment where you’ll help shape both the technical platform and the operating model as we scale. What you’ll be doing Build and maintain scalable data pipelines to ingest, transform,

SQLAWSAzureGCP
H
📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Own the architecture of Myntra’s new product platforms to drive business results Drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact Help build, mentor and coach a team of very talented Engineers, Architects, Quality engineers, System Operation Engineers and DevOps engineers in architectural and design best practices Experience in distributed systems, cloud service development, deployment and delivery Accountable for the design, for the ease of evolution, quality of the systems, performance, scaling, and availability characteristics and limitations of the systems Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting an agile delivery process. Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions Drive code and design reviews of components / systems / products in scope and drives the architectural governance for them Set directional paths for the teams/department for adoption of new technology stacks for solving business problems Represent multiple technology domains and Myntra in external technical forums Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions Initiate and deliver leadership training within the engineering organisation, including training new managers, and drive the growth of leaders to create a strong leadership bench. Qualifications & Experience 8+ years of experience in software product development Must have a degree in Computer Science o

JavaSQLAgileAI
H
📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Roles and Responsibilities Own the architecture of Myntra’s new product platforms to drive business results Drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact Help build, mentor and coach a team of very talented Engineers, Architects, Quality engineers, System Operation Engineers and DevOps engineers in architectural and design best practices Experience in distributed systems, cloud service development, deployment and delivery Accountable for the design, for the ease of evolution, quality of the systems, performance, scaling, and availability characteristics and limitations of the systems Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting an agile delivery process. Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions Drive code and design reviews of components / systems / products in scope and drives the architectural governance for them Set directional paths for the teams/department for adoption of new technology stacks for solving business problems Represent multiple technology domains and Myntra in external technical forums Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions Initiate and deliver leadership training within the engineering organisation, including training new managers, and drive the growth of leaders to create a strong leadership bench. Qualifications & Experience 8+ years of experience in software product development Must have a d

JavaSQLAgileAI
CH
📍 Hyderabad, TELANGANA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Opportunity Overview: We are seeking a Senior Business Intelligence Engineer to join our Intelligence team. In this role, you will design, build, and optimize scalable data models and analytical assets that power reporting and self-service analytics across the organization. You will play a key role in strengthening our BI ecosystem by partnering closely with data platforms, and product teams to deliver high-quality, governed, and performant datasets and dashboards, while upholding best practices and standards.. This is an ideal opportunity for an experienced BI engineer who thrives in a hands-on technical role, can independently support complex initiatives, and is passionate about building clean, reliable, and scalable data foundations. This position offers the chance to have a substantial influence on the company, with the potential for rapid career advancement in a highly visible environment. What you’ll do: Collaborate with business stakeholders to understand reporting needs and translate them into functional requirements. Design, develop, and maintain BI reports, dashboards, and data visualizations using BI tools (e.g., Tableau, Power BI, etc.). Build and optimize Tableau dashboards and KPI frameworks with a focus on performance, usability, governance, and row-level security. Ensure data consistency and quality in reports by working closely with the data management team. Apply best practices in dbt modeling, testing, version control, and release management to ensure high-quality, maintainable pipelines. Perform data analysis and ad-hoc queries to support business decision-making. Stay current with industry best practices and emerging BI technologies. ISMS roles and responsibilities: Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of secu

PythonSQLAWSAI
C
15 days ago
📍 India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Job Title: IFRS About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Requirements: JD for IFRS : Knowledge & Experience / Qualifications: · Background as a qualified accountant would be advantageous but is not essential. · Experience working in Financial Reporting (FINREP, IFRS , IFRS 9) either in BAU or Change roles, where an understanding in IFRS reporting requirements and end to end process would be advantageous but is not essential. · Techno-finance professional with experience of working in data heavy environment/s. · Overall experience in banking/finance/regulatory environment. · At least 5 years of experience on reporting focused BA roles and experience

AIExcelFinance
JT
📍 India
✓ Quality checkedCompany trend -100%

SINGAPORE REQUIREMENT AGENT ALSO WELCOME AGE LIMIT - 40 YEARS CV SELECTION OR IF COMPANY REQUIRED THEN TAKING INTERVIEW IN SKYPE. ALL PERMIT IS: - S- PASS AND E- PASS SALARY DEPENDS ON CANDIDATE PROFILE. RESTURENT SUPERVISOR 1 TO 2 YEARS EXPERINCE REQUIRED FLOOR ATTANDENT 1 TO 2 YEARS EXPERINCE REQUIRED NETWORK ADMINISTRATOR 1 TO 2 YEARS EXPERINCE REQUIRED CIVIL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED ELECTRICAL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED PACKEGING SUPERVISOR 0 TO 1 YEARS EXPERINCE REQUIRED HELPER HARD WORKING REQUIRED CANDIDATE HR MANAGER 2 TO 4 YEARS EXPERINCE REQUIRED ADMIN ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED ACCOUNTANT 1 TO 2 YEARS EXPERINCE REQUIRED COMPUTER OPERATOR 1 TO 2 YEARS EXPERINCE REQUIRED BILLING ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED BUSSINESS DEVLOPMENT MANAGER 1 TO 2 YEARS EXPERINCE REQUIRED ALL PROCESS DONE IN 45 DAYS WORK PERMIT PROFILE NO INTERVIEW DIRECT SELECTION ON CV. WELDER QTY - 10 SALARY 1200 SGD OT + FOOD + ACC + MEDICAL CARPENTER QTY - 15 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL MASON QTY - 17 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL ELECTRICIAN QTY - 20 SALARY 1500 SGD OT + FOOD + ACC + MEDICAL RIGGER QTY - 18 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL HELPER QTY - 15 SALARY 900 SGD OT + FOOD + ACC + MEDICAL PIPE FITTER QTY - 22 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL FABRICATOR QTY - 22 SALARY 1100 SGD + FOOD + ACC + MEDICAL DRIVER (LIGHT & HEAVY) - 35 SALARY 1100 SGD OT + FOOD + ACC + MEDICAL FOREMAN QTY - 30 SALARY 1600 SGD OT + FOOD + ACC + MEDICAL SERVICE CHARGE APPLICABLE HERE FEES ONLY REQUIRED BALANCE DEDUCTION IN YOUR SALARY AFTER YOUR JOINING. NO MEDICAL COST. NO AGENT FEES. NO REJECTION ONLY HERE PAY DOCUMENTATION FEES 10 WORKING DAYS YOU GET {IPA} IN PRINCIPALE OF APPROVEL. DOCUMENTS REQUIRED: - 1 PASSPORT COLOR COPY (FRONT & BACK SIDE) 2 EDUCATION QUALIFICATION CERTIFICATE 3 EXPERIENCE CERTIFICATE (IF ANY) 4 PHOTO P/P SIZE WHITE BACKGROUND 5 PREVIOUS VISA

JT
📍 India
✓ Quality checkedCompany trend -100%

SINGAPORE REQUIREMENT AGENT ALSO WELCOME AGE LIMIT - 40 YEARS CV SELECTION OR IF COMPANY REQUIRED THEN TAKING INTERVIEW IN SKYPE. ALL PERMIT IS :- S- PASS AND E- PASS SALARY DEPENDS ON CANDIDATE PROFILE. RESTURENT SUPERVISOR 1 TO 2 YEARS EXPERINCE REQUIRED FLOOR ATTANDENT 1 TO 2 YEARS EXPERINCE REQUIRED NETWORK ADMINISTRATOR 1 TO 2 YEARS EXPERINCE REQUIRED CIVIL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED ELECTRICAL ENGINEER 1 TO 2 YEARS EXPERINCE REQUIRED PACKEGING SUPERVISOR 0 TO 1 YEARS EXPERINCE REQUIRED HELPER HARD WORKING REQUIRED CANDIDATE HR MANAGER 2 TO 4 YEARS EXPERINCE REQUIRED ADMIN ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED ACCOUNTANT 1 TO 2 YEARS EXPERINCE REQUIRED COMPUTER OPERATOR 1 TO 2 YEARS EXPERINCE REQUIRED BILLING ASSISTANT 1 TO 2 YEARS EXPERINCE REQUIRED BUSSINESS DEVLOPMENT MANAGER 1 TO 2 YEARS EXPERINCE REQUIRED ALL PROCESS DONE IN 45 DAYS WORK PERMIT PROFILE NO INTERVIEW DIRECT SELECTION ON CV. WELDER QTY - 10 SALARY 1200 SGD OT + FOOD + ACC + MEDICAL CARPENTER QTY - 15 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL MASON QTY - 17 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL ELECTRICIAN QTY - 20 SALARY 1500 SGD OT + FOOD + ACC + MEDICAL RIGGER QTY - 18 SALARY 1300 SGD OT + FOOD + ACC + MEDICAL HELPER QTY - 15 SALARY 900 SGD OT + FOOD + ACC + MEDICAL PIPE FITTER QTY - 22 SALARY 1000 SGD OT + FOOD + ACC + MEDICAL FABRICATOR QTY - 22 SALARY 1100 SGD + FOOD + ACC + MEDICAL DRIVER (LIGHT & HEAVY) - 35 SALARY 1100 SGD OT + FOOD + ACC + MEDICAL FOREMAN QTY - 30 SALARY 1600 SGD OT + FOOD + ACC + MEDICAL SERVICE CHARGE APPLICABLE HERE FEES ONLY REQUIRED BALANCE DEDUCTION IN YOUR SALARY AFTER YOUR JOINING. NO MEDICAL COST. NO AGENT FEES. NO REJECTION ONLY HERE PAY DOCUMENTATION FEES 10 WORKING DAYS YOU GET { IPA } IN PRINCIPALE OF APPROVEL. DOCUMENTS REQUIRED :- 1 PASSPORT COLOR COPY(FRONT & BACK SIDE) 2 EDUCATION QUALIFICATION CERTIFICATE 3 EXPERIENCE CERTIFICATE (IF ANY) 4 PHOTO P/P SIZE WHITE BACK GROUND 5 PREVIOUS VI

PE
📍 India· Full-time
✓ Quality checked

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

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