Service Tech in India

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . As a Software Dev Senior Engineer , you will own the reliability, scalability, and operational excellence of our Cloud-based services. You will define and enforce reliability standards, drive the adoption of SRE practices across engineering teams, and build the systems and tooling that keep our production infrastructure healthy. We follow a DevOps model: Development and Operations teams are integrated, and the SRE function acts as the reliability layer — setting Service Level Objectives, managing error budgets, and continuously reducing toil through engineering. Key Responsibilities: Define, publish, and continuously refine Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs ) for all critical services, partnering with product and engineering leadership. Own the error budget framework: track consumption, enforce error budget policies, and drive reliability investments when budgets are at risk. Lead the design and implementation of comprehensive observability platforms — metrics, structured logging, and distributed tracing — to ensure full visibility into pro

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Software Dev Principal Engineer - Cloud-Native Microservices & Network Security About the Role SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Mana

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . About the Role SonicWall is a global leader in cybersecurity, offering firewalls, secure access solutions, and threat intelligence that protect millions of networks for enterprises, governments, and service providers worldwide. SonicWall’s portfolio includes next-generation firewalls (NGFW), centralized management, wireless network management, secure mobile access, cloud security, and endpoint security. All these solutions are coordinated and managed through SonicWall's Unified Management (UM) architecture. We invite you to join our team in developing innovative network security management solutions for SonicWall's Network Security Manager (NSM), a centralized management and analytics platform within the SonicWall Unified Management (UM) ecosystem. In this role, you will help build secure and scalable software capabilities that integrate with SonicWall's Unified Management (UM) platform and Shared Services Platform (SSP) to meet the unique operational needs of enterprise customers, Managed Service Providers (MSPs), and Managed Security Service Providers (MSSPs) around the globe. You will design and build c

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role AlphaSense is maturing its security risk management program and needs a Senior Risk Analyst to be a core builder and operator of that function. You will design, implement, and mature a risk framework that spans information security, AI, and operational risk—building toward a program that is quantitative-leaning, connected to live data sources, and actionable at every altitude from service owner to executive leadership. You will establish risk identification and scoring methodologies, own the enterprise risk register, and produce risk intelligence that drives real decisions. You will also support the TPRM function led by a dedicated TPRM lead, contributing to assessments and risk tracking as needed. You approach this with an AI-native mindset: using AI to monitor threat landscapes, analyze risk data, draft risk narratives, and surface emerg

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Role: As a Senior Engineer, QE, you own test strategy and coverage for your team's features and act as a strategic quality partner to the engineers who build them. You design test plans, build and evolve automation frameworks, and embed quality-by-design.You partner closely with developers, product managers, and platform teams to define test requirements, guide teams toward sustainable quality practices, and help us ship with confidence at velocity. You will: Define and execute test strategies across UI, API, and service layers to ensure comprehensive coverage. Develop and maintain reliable automation frameworks and performance testing suites. Utilize AI-assisted tools and agentic workflows to accelerate testing and debugging cycles. Lead risk assessments, release validations, and root-cause analyses for critical issues. Implement shift-left pr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta's Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Enterprise Management team provides enterprise-ready, centralized governance of the Auth0 resources our customers build on tenants, teams, and dashboard users under a single pane of glass. As customer environments grow in scale and complexity, we ensure secure, autonomous, and frictionless access through tenant-level transparency and access controls that meet or exceed their security policies. We own the full lifecycle of tenants and teams, the management dashboards, and the public APIs that enable enterprise customers to programmatically gove

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise and our mission is to provide all Stripe Users with the best support experience possible. What you’ll do You will manage a team of Seller Systems Operations Associates in a player-coach capacity. You’ll be accountable for your team’s operational performance, development, and engagement, while working closely with global operations specialists, business process owners, and cross-functional partners to improve workflows and user experiences. Responsibilities Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals. Set clear expectations, priorities, and performance goals for individuals and the team. Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time. Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resol

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Office Manager plays a critical role in delivering a seamless and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with the country manager and several teams to ensure the office remains an effective, connected, and highly functional workplace. This role serves as a key coordinator across many teams including: Workplace Operations, vendors, Gathering, Security, IT, Office of the CEO, Mission Control and Employee Experience. The Office Manager helps ensure the office is consistently ready to welcome employees, leaders, guests, and visitors while supporting the experiences that bring Airbnb's culture to life. This role combines strong operational execution, hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected. This role reports to the Country Manager and has dotted line accountability to the Regional Workplace Operations and Gathering Teams and will join team meetings. The Difference You Will Make: As an Office Manager, you help bring Airbnb's culture to life through exceptional execution and service. You will coordinate daily office operations, support local leaders, facilitate gatherings and leadership visits, and serve as a trusted resource for employees and visitors. Through strong organization, hospitality, and attention to detail, you help create an office experience that feels welcoming, seamless, and connected. Success in this ro

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Screening Compliance Analyst II on the CX Compliance team within Customer Experience, you'll conduct end-to-end screenings of customers, individuals, and entities to protect Coinbase from financial crime risk. This team ensures our global operations comply with AML, sanctions, and KYC regulatory requirements while delivering consistently high-quality outcomes. You'll analyze screening results independently, escalate potential compliance risks to the Financial Crime Risk Service (FCCS) team, and contribute to process improvements that strengthen the screening function's accuracy and scalability. What you'll do: Own end-to-end screening processes to identify potential risks associated with customers, individuals, and entities using screening tools and databases, ensuring timely and accurate disposition of alerts. Analyze transaction activity and KYC information, conduct due diligence research, and recommend whether activity warrants escalation to the Financial Crime Risk Service (FCCS) team. Maintain detailed documentation of screening decisions to demonstrate compliance with regulations, internal policies, and audit requirements. Incorporate feedback from the Quality Assurance team and participate in calibration sessions to improve screening accuracy and consistency across the function. Identify gaps in screening procedures and contribute recommendations for proc

Job Title Design Quality Engineer Job Description Job title: Design Quality Engineer You Role: While positioned within the Business Unit MR, reporting to the Segment OEM & Coils DQE Leader, you will support the Quality, Reliability and Safety of Medical Devices though all lifecycle phases of the medical device. You will contribute to achieve quality objectives as they relate to: Customer Experience, Complaint Rate, and First Past Yield. You will work in an independent Quality & Regulatory organization with key stakeholders during various stages of the design, development and maintenance of the medical device. Representing Design Quality during the execution of new development programs and sustaining activities and interfacing with regulatory affairs Independent oversight of product performance as this relates to Product Quality, Safety and Reliability During (early) Development and Lifecycle Maintenance: Participate in establishing the quality and reliability strategy specific to the product(s) in scope. Involved in quality target setting in Project Charter Act as a product quality lead by defining the activities in the Product Quality Plan to meet product quality targets Contribute to the execution and delivery of results specific to product quality: Review reliability plans , review key quality related requirements , ensure a proper transfer of design specifications to manufacturing and supply chain and service, perform assessment on the design/architecture on suitability for the quality criteria, and review key product related deliverables (Reliability Reports, Reliability modelling for predictive analysis, FMEA’s, Change Point Analysis, etc.) Apply and facilitate Design for Quality & Reliability best practices (FMEAs, ro

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Product Okta's Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security so customers can focus on innovation. The Team The Enterprise Management team provides enterprise-ready, centralized governance of the Auth0 resources our customers build on tenants, teams, and dashboard users under a single pane of glass. As customer environments grow in scale and complexity, we ensure secure, autonomous, and frictionless access through tenant-level transparency and access controls that meet or exceed their security policies. We own the full lifecycle of tenants and teams, the management dashboards, and the public APIs that enable enterprise customers to programmatically gove

At Datadog, Office Operations run the day-to-day operations for Datadog and help to keep our employees safe, happy and productive, which means every day is different. Office Operations work closely with leadership and employees to ensure that Datadog keeps scaling smoothly and remains a great place to work. Datadog is looking for an Office Operations Associate to join our Operations team in Bangalore to help us with a range of responsibilities to support our rapidly-growing office. You’ll help keep our employees safe, happy and productive, which could mean ensuring we’re not running out of espresso beans and pretzels, planning an event for 80 people, or hosting a 50 guest meetup into our Bangalore office - every day will be different. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. This position requires being in-office 5 days a week. What You’ll Do Act as the face of Datadog by welcoming visitors and supporting employees in the office. Act as the primary point of contact for all in-office needs, creating a friendly, helpful, and professional environment Own and lead daily floor walkthroughs, identifying and resolving operational issues proactively to maintain a high standard of cleanliness, safety, and functionality Cultivate and maintain positive working relationships with coworking vendors/building management & vendor partners Partner with the Security team to ensure the implementation of all safety protocols Serve as a main point of contact for incoming service tickets, ensuring timely updates, proper prioritization, and follow-through Work with vendor partners to keep the office stocked with food, snacks, and pantry supplies, ensuring everything meets our Datadog standard for quality and consistency Maintain inventory of office supplies and ensure timely restocking to support daily operations Arrange fun and engaging events for employees - both on a

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a highly motivated Commission Analyst to take a role in driving our sales commission plans, calculations, and audit accuracy. Reporting to the Commissions Operations Manager, this role will be working cross-functionally with the Sales Org, Sales Ops, Financial Planning & Analysis, Accounting, Payroll, Legal, and HR teams. This role will be responsible for bonus calculations, commission inquiries, reporting, and analysis. What you’ll be doing Prepare system uploads, calculate, and reconcile the commissions payout in accordance with Okta’s monthly/quarterly cadence Assist in onboarding new hires, promotions, and terminations in Xactly Create, distribute and track completeness of sales compensation plans sign-off from sales personnel to ensure compliance with company policies Act as Point of Contact for all commissions related questions and provide thorough and timely answers to the sales and sales management teams and maintain regular customer service via ServiceNow tickets Effective communicator who can take complex logic and scenarios and describe them simply and clearly to various internal parties Develop, maintain, and update tool necessary to sales commissions reporting Create and maintain documentation to effectively manage all sales commission processes Provide cross-functional support regarding commissions related inquiries and requests Maintain, document, and adhere to internal controls to ensure Sox and policy compliance Ad H

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: As a senior member of our team, you will play a pivotal role in providing guidance and assistance to our Operation Specialists, ensuring they have the resources and knowledge they need to excel in their roles. Your expertise will be instrumental in resolving complex queries, offering insights, and mentoring junior team members as they navigate their responsibilities. Additionally, you will have the opportunity to take on challenging stretch assignments that push your skills to new heights and contribute to your professional growth. By actively driving process improvement initiatives, you'll have a direct impact on enhancing efficiency and effectiveness within our operations. Your leadership in queue management for the entire pod will be instrumental in ensuring smooth operations and timely resolution of issues. The Difference You Will Make: Strategic Guidance and Support: Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development. Process Optimization: Utilize your expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains. Proactive Problem-solving: Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness. A Typical Day: Luxe Onboarding & Visual Vetting: Along with having in-depth understanding of Luxe workflows, the incumbent will also be required to perform the following additional tasks Work closely with leads to assign daily work, monitoring