Services Specialist in India

Job Title: Business Development Manager Work Location: Juinagar West, Navi Mumbai Min exp 2yrs Responsibilities include: • Opening new accounts and generating a healthy funnel in line with the targets for Soliciting business for - IT Hardware, software, Networking, Services, Security solutions • Forecasting and achieving monthly business targets by offering bundled IT solutions to enterprise customers. • Business planning strategy & Execution of the strategies for the assigned territory • Build a funnel by effective cold calling, networking skills and other methods • Develop Sales Projection Plan, Execute orders, Customer Satisfaction, Negotiate & close orders. • Meet & greet prospective clients to Understand their requirement, Propose best possible solution offerings for them • Making presentation to client, negotiate rates and follow up till the execution and payment received • Managing existing clients, map & mine periodically to address delivery issues and get more business. • Develop and maintain strong, long-term relationships with enterprise clients • Understand their unique business needs and challenges • Create account plans and strategies for each enterprise client to maximize revenue, cross-sell or upsell additional products or services to increase wallet share and ensure client satisfaction • Work closely with clients to understand their goals and objectives • Identify opportunities where your company's products or services can add value and address their challenges • Build a funnel by effective cold calling, networking skills and other methods • Develop Sales Projection Plan, Execute orders, Customer Satisfaction, Negotiate & close orders. • Meet & greet prospective clients to Understand their requirement, Propose best possible solution offerings for them • Making presentation to client, negotiate rates and follow up till the execution and payment received • Address any client concerns and provide solutions to retain business • Provide regular sales fo

Laravel PHP Developer India Jaipur, Rajasthan Job Description: • Develop and maintain dynamic web applications using Laravel and Core PHP • Build and customize websites using open-source CMS platforms such as: o WordPress (custom themes, plugins, WooCommerce) o Shopify (theme customization, app integrations) • Work across various website domains: o eCommerce stores o Education & eLearning platforms o Classifieds & Directory listing sites • Integrate APIs and third-party services including payment gateways, CRMs, and analytics tools • Use AI-powered tools for code generation, review, and optimization (e.g., GitHub Copilot, DeepCode) • Maintain clean, efficient, and well-documented code • Collaborate with cross-functional teams including UI/UX, QA, and Project Managers Required Skills & Experience: • Strong hands-on experience with Core PHP and Laravel (v8 or higher) • Experience with WordPress, Shopify, and WooCommerce platforms • Exposure to eCommerce, Education, and Directory/Classifieds-based websites • Solid understanding of MVC architecture, OOP, and RESTful APIs • Familiarity with frontend technologies: HTML5, CSS3, JavaScript, jQuery • Proficiency with MySQL/MariaDB and Git version control • Experience with AI tools like GitHub Copilot, ChatGPT for dev workflows • Ability to troubleshoot and debug efficiently

We are looking for an energetic and ambitious Business Development Executive to join our team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are eager to build a career in business development. The selected candidate will be responsible for identifying potential clients, maintaining relationships, and assisting in the expansion of our consultancy services. Key Responsibilities: Identify and develop new business opportunities through market research, networking, and lead generation. Reach out to prospective clients through calls, emails, networking, and follow-ups to convert leads into clients. Build and maintain strong relationships with clients to ensure their satisfaction Negotiate contracts and close deals to drive revenue growth. Collaborate with internal teams to ensure seamless service delivery. Keep track of industry trends and market conditions. Prepare and present sales reports, forecasts, and performance analyses. Stay informed about industry trends and manage the company’s social media accounts. Key Requirements: Bachelor's degree in Business, Marketing, or a related field Strong communication and interpersonal skills Self-motivated and goal-oriented with a proactive attitude Ability to work independently as well as part of a team Willingness to travel for business events and job fairs

Role: Java Developer Location: Hyderabad, India (Remote) Do you like development for the back-end of the application that forms the main logical backbone of the system? Are you passionate to work on cutting edge projects for telecommunications where you can contribute your skills and experience to bring the change. We are hiring Java developers who are strong with OOPS and RESTful service concepts. Technical Skills Required: • Developing applications using Java - Very strong foundations and work experience required • Hands-on experience working in J2EE environments. • Strong NoSQL (Cassandra. Couchbase) and Oracle database skills • Involved in creating and managing Web Services as a part of the application. • Hands-on experience in Middle-ware development • Working experience in the Development of REST API • Hands-on experience in SOAP • Hands-on experience in Microservices • Experience in using JAX-RS, Jason • Experience in the technical domain. • Experience with SS7 or Diameter protocols is a must.

Telecalling is the practice of making phone calls to potential or existing customers to generate sales or leads, or to provide customer service. Telecallers are representatives of a company who communicate with customers on behalf of the business. Telecalling is an important part of many businesses and can be used for a variety of purposes, including: Sales and marketing: Telecallers can promote products or services, qualify leads, and conduct market research Customer service: Telecallers can provide support to customers, answer questions, and handle returns and exchanges Lead generation: Telecallers can generate leads for sales or close sales Appointment setting: Telecallers can set appointments for customers Collections: Telecallers can collect payments from customers Telecallers should have excellent verbal communication and persuasion skills, and be able to represent the company accurately. They may also need to perform paperwork or documentation based on their conversations with customers. Telecalling software can help businesses manage their calling operations and improve the customer support process. Some tools and technologies used in telecalling software include omnichannel support technology, predictive dialing, and cloud call center technology.

customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers Some skills that are important for customer care officers include: Empathy, Problem solving, Communication, Active listening, Patience, Tenacity, and Adaptability

BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support. Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel customer care officer, also known as a customer service officer, is a key role in a business that acts as the primary point of contact between the company and its customers. Their responsibilities include: Handling inquiries: Responding to customer questions and concerns by phone, email, or other channels Resolving complaints: Addressing customer complaints and ensuring they are resolved Improving customer experience: Ensuring customers have a positive experience with the company's products or services Staying current: Keeping up with the company's products and services Participating in team meetings: Improving communication methods with the team Following up: Checking in with customers to ensure they are still satisfied with their purchases Promoting products and services: Sharing information about additional products or services that might benefit customers

call center BPO executive, also known as a Customer Care Representative (CSR), is a frontline employee who provides customer service and support through various channels. Their responsibilities include: Customer service: Answering customer questions, complaints, and concerns Technical support: Providing assistance with products and services Communication: Communicating with customers via phone, email, chat, or social media Problem resolution: Evaluating problems and providing solutions Building relationships: Ensuring a positive customer experience and building strong customer relationships Other duties of a call center representative include: Processing orders, forms, and applications Taking orders Processing returns Providing information about products and services

customer support executive's role is to manage customer interactions and ensure customer satisfaction. They are responsible for a variety of tasks, including: Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve Creating policies and procedures: Developing standards for customer service to ensure consistent quality Customer care services Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer

call center executive, also known as a customer service representative (CSR), has many responsibilities, including: Customer service: Answering customer calls, providing information, and resolving issues Product and service information: Informing customers about new products, services, and policies Troubleshooting: Guiding customers through troubleshooting and navigating the company site Account management: Reviewing customer accounts and providing information about billing, shipping, and warranties Training: Helping to train new employees and inform them about customer management policies Cross-selling: Encouraging customers to buy products or services that complement their existing purchase De-escalation: De-escalating situations involving dissatisfied customers System and process improvements: Recommending improvements for systems and processes to boost organizational efficiency

1. Sales & Business Development Generate new business from corporate clients, SMEs, e-commerce sellers, educational institutions, hospitals, and local businesses. Identify prospective customers through cold calling, field visits, networking, and referrals. Meet monthly and quarterly sales targets. Promote DTDC's domestic, international, express, e-commerce, and logistics services. 2. Office Administration Manage daily office operations. Handle customer bookings and shipment processing. Prepare invoices, receipts, and daily cash reports. Maintain office records and documentation. Coordinate with delivery staff and operations team. 3. Operations Support Coordinate pickup requests. Track shipments and provide updates to customers. Resolve delivery exceptions by coordinating with DTDC hubs and branches.

call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include: Answering customer queries and complaints Providing solutions to customer problems Ensuring customer satisfaction Building strong customer relationships Communicating with customers via calls, email, chat, and social media Processing orders, forms, and applications Providing information about products and services Processing returns BPO stands for business process outsourcing, which is a broader term that includes customer-facing and behind-the-scenes tasks like accounting, HR, marketing, and sales. Call centers, on the other hand, primarily focus on customer communication and support. Some job requirements for a call center BPO executive include: 12th pass, Basic computer knowledge, and Basic Excel

inbound telecaller is a customer service representative who answers incoming calls from customers. They work to resolve customer queries, provide information, and address complaints. Inbound telecallers are often the face of the company they work for. Here are some responsibilities of an inbound telecaller: Provide customer support, Identify customer needs, Suggest ways to improve products or services, Stay updated on market trends, and Meet or exceed sales targets. Inbound telecallers should have excellent verbal communication skills and be passionate about customer service. Inbound telemarketing is different from outbound telemarketing, where agents reach out to customers to make sales. Inbound telemarketing allows customers to contact a company when it's convenient for them, which can lead to higher profitability.

Customer data: Gathering customer details, such as names, addresses, and phone numbers Customer relationships: Building and maintaining positive relationships with customers and prospects Record keeping: Maintaining accurate records of customer interactions in a database Sales pitches: Delivering and adjusting sales pitches based on the customer Market trends: Staying up to date with market trends to better serve customers Customer feedback: Collecting data on customer feedback and relaying it to relevant divisions Customer retention: Retaining customers who are dissatisfied with products or services CRM software: Using CRM software to manage customer interactions

customer support executive's role is to manage customer interactions and ensure customer satisfaction. They are responsible for a variety of tasks, including: Managing customer support teams: Overseeing the customer service process, monitoring the work of representatives, and helping them improve Creating policies and procedures: Developing standards for customer service to ensure consistent quality . Ok Handling customers Customer service Customer care services