Customer care executive

Job Title - Communications & Community Manager (Fashion & Lifestyle) Location - Jaipur, Rajasthan Job Type - Full Time, Work from Office Job Summary We are looking for a warm, organized, and creative Communications & Community Manager to be the voice of our brand. This role involves handling customer care across platforms, managing influencer collaborations, and executing gifting and barter programs. Key Responsibilities 1. Customer Care & Community Support • Respond promptly and professionally to customer queries via Instagram, WhatsApp, email, and website chat. • Maintain a positive brand tone and ensure every customer feels supported. • Track common customer feedback and share insights with the design and production teams. 2. Influencer Outreach & Relationship Building • Identify relevant influencers, stylists, and creators aligned with the brand’s aesthetic. • Reach out for collaborations, gifting, barter partnerships, and paid promotions. • Maintain an influencer database with engagement metrics, collaboration history, and posting commitments. • Build long-term relationships with influencers who genuinely connect with the brand. 3. Gifting & Barter Management • Coordinate selection of garments for gifting, ensuring sizing and preferences are correct. • Manage dispatches of PR packages and gifted orders with the logistics team. • Track all gifted items, expected deliverables, posting schedules, and performance metrics. • Ensure influencers post agreed-upon content and maintain follow-ups politely. 4. Content Coordination • Work with the social media team to share influencer content for reposting. • Identify UGC (user-generated content) opportunities to support brand storytelling. • Communicate upcoming campaigns, themes, and collection launches to creators. 5. Reporting & Organization • Maintain weekly trackers for customer queries, complaints, and their resolution time. • Prepare influencer collaboration reports including reach, engagement, and conversions. Sk

Job Title: Customer Service Representative Location: Sanganer, Jaipur, Rajasthan Job Type: Full Time - Work from Office What you'll do: Build Strong relationship with existing customer and build new customer for the company. Be the voice of our client and deliver delightful experiences across chat, email, and calls. Resolve customer queries with speed, empathy, and a smile. Collaborate with logistics, tech, and design teams to ensure smooth operations Gather feedback that helps shape the future of our brand Create invoices on quick book and follow up with the customer. Maintain the customer data and share the reports to upper management. Who you are: A great communicator (English fluency is a must) Calm under pressure and solutions-oriented Obsessed with delivering top-notch service 0 2 years of prior customer service experience Freshers with Zeal to grow and excel in the industry are also preferred.

Job Title: Customer Service Manager Location: Diggi Malpura Road, Jaipur, Rajasthan Job Type: Full Time - Work from Office Job Descriptions: At our client, they don’t just sell fashion we build meaningful relationships with our customers. Now, we’re on the lookout for a fashion forward, passionate and empathetic Customer Support Executive to join our growing team! What you'll do: • Be the voice of our client and deliver delightful experiences across chat, email, and calls • Resolve customer queries with speed, empathy, and a smile • Collaborate with logistics, tech, and design teams to ensure smooth operations • Gather feedback that helps shape the future of our brand Who you are: • A great communicator (Hindi & English fluency is a must) • Calm under pressure and solutions-oriented • Obsessed with delivering top-notch service • 1 2 years of prior customer service experience must

Business Analyst (International Sales) About Decipher Zone Technologies Decipher Zone Technologies is a leading software development and IT consulting company delivering innovative digital solutions to clients worldwide. We specialize in Web & Mobile App Development, AI/ML, Cloud Solutions, DevOps, UI/UX Design, Enterprise Software, and Custom Software Development. With a commitment to innovation, quality, and customer satisfaction, we help businesses transform ideas into scalable technology solutions. We are looking for a dynamic and results-driven Business Analyst (International Sales) to expand our global client base by identifying business opportunities and generating software development projects from international markets. Job Summary We are seeking a motivated Business Analyst who can generate international business opportunities and bring software development projects from clients across the USA, Canada, UK, Europe, Australia, the Middle East, and other global markets. The ideal candidate should have experience in lead generation, client communication, proposal writing, negotiation, and closing deals for IT services. This is a commission-based opportunity, offering attractive incentives based on successful project closures. Key Responsibilities Identify and generate new business opportunities from international markets. Find potential clients through LinkedIn, Upwork, Fiverr, Freelancer, Clutch, email campaigns, networking, and other lead generation platforms. Build and maintain strong relationships with international clients. Understand client requirements and recommend suitable IT solutions. Prepare proposals, quotations, and project estimates in coordination with the technical team. Conduct discovery calls, online meetings, and presentations with prospective clients. Negotiate contracts, pricing, and project scope. Coordinate with project managers and technical teams to ensure smooth project handover. Follow up with leads and maintain long-term client rel

Job Title: Executive Operations Location: Jaipur, Rajasthan Job Type: Full Time - Work from Office Job Descriptions: An Executive Operations Assistance should work under Directors & Operations Manager and manages end-to-end digital retail processes. Key duties include maintaining website design, development, content management & product listings on the website, overseeing inventory and fulfilment, and resolving customer returns. They act as the bridge between warehouses, courier services, and digital storefronts to drive operational efficiency. Key Responsibilities • Website Management: Design, Development and content management on the website, • Marketplace Management: Updating product catalogues, optimizing pricing, and managing promotions on website and e-commerce platforms. • Inventory & Fulfilment: Monitoring stock levels to prevent stock-outs and coordinating the order lifecycle from processing to delivery. • Data Analytics: Using advanced Excel to track sales trends, manage margins, and provide operational reports. • Vendor Coordination: Liaising with warehouse staff, couriers, and suppliers to ensure on-time delivery and logistics management. • Customer Resolution: Overseeing and Handling escalations, returns, refunds, and customer inquiries to ensure high satisfaction rates. • Co-ordinations: Manages and coordinates with meeting with teams, vendors, customer and suppliers, • Technical Acumen: Understanding of web development languages (e.g., HTML, CSS, JavaScript, backend frameworks) and web architecture. • Leadership: Strong cross-functional communication and conflict-resolution skills Qualifications & Requirements: • Typically, 1 to 4 years of hands-on experience in e-commerce, retail, or supply chain operations. • Technical Skills: Proficiency with marketplace seller panels and advanced spreadsheet management. • Soft Skills: Street smart with Strong analytical capabilities, problem-solving, and communication.

call center executive, also known as a contact center agent or customer service representative, is a frontline employee who acts as an intermediary between customers and a company. Their responsibilities include: Handling calls: Answering incoming and outgoing calls, and transferring them to the relevant department or agent Providing customer service: Addressing customer questions, concerns, and complaints Analyzing customer data: Conducting surveys to collect customer satisfaction data, and using that data to develop new strategies Communicating with customers: Using a variety of channels, including phone, email, social media, and chat Managing orders: Overseeing the timely delivery and payment of customer orders Recommending improvements: Suggesting improvements to systems and processes to increase efficiency call center BPO executive, also known as a customer care representative (CSR), is a frontline employee who deals with customer communication and support. Their responsibilities include: Answering customer queries and complaints Providing solutions to customer problems Ensuring customer satisfaction Building strong customer relationships Communicating with customers via calls, email, chat, and social media Processing orders, forms, and applications Providing information about products and services Processing returns