Technical Account Management Manager in Bengaluru

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Escalation Manager, Weekend Global Coverage, you will serve as the crucial command lead safeguarding customer trust during high-stakes, critical events across AMER, APJ, and EMEA . Operating within our global follow-the-sun coverage model, you are the decisive voice when a Sev1 or critical customer event occurs, rapidly uniting engineering, support, and executive leadership to stabilize complex enterprise scenarios. This high-impact role sets the standard for weekend operational excellence, turning chaotic technical crises into clear, swift paths to resolution and ensuring seamless cross-regional transitions . WHAT YOU'LL DO Command Critical Escalations: Serve as the accountable incident commander for major customer escalations (CIEs/Sev1s) during the weekend US coverage window, establishing clear decision rights, working cadences, and swift mitigation strategies . Unify Cross-Functional Teams: Mobilize and align Support, Escalations Engineering, Service Delivery, and Account teams to ensure technical responders have immediate context and unblocked paths to restore customer environments . Lead Executive & Customer Communications: Translate fast-moving, complex technical diagnostic details into precise, highly coherent updates for executive leadership and global enterprise customers, keeping stakeholders continuously aligned . Drive Global Follow-the-Sun Handovers: Execute complete, high-quality shift ha

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Solutions Architect on GitLab's India team, you'll be a trusted advisor to prospects, customers, and partners across India. You'll help them understand how GitLab's AI-powered DevSecOps platform addresses technical requirements and business goals across the software development lifecycle. This role supports Commercial and Enterprise segments in India's Southern Region. Experience with Global Capability Centers (GCCs), Digital Native organizations, and startups is highly valued given the accounts you'll support. You'll partner closely with Account Executives and cross-functional teams to own te

Executive Escalatons Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process im

Executive Escalations Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process i

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE: As a Senior Engineer at Tide you will be working on the designing, creating and running the rich product catalogue. We have a long roadmap ahead of us and rarely run out of interesting problems to tackle. This role offers an exceptional opportunity to make a real difference by taking ownership of engineering practices in a rapidly expanding company! We trust and empower our engineers to make real technical decisions that affect multiple teams and shape the future of Tide’s Global One Platform . We work in small autonomous teams, grouped under common domains owning the micro-frontends that makes Tide a great application. We self-organise, gather together to discuss technical challenges, and set our own gui

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Senior Software Engineer(AI/ML),Trust - India The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for protecting our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform. The Difference You Will Make: As part of the Trust Engineering team, you will work in a team of talented software engineers to help us build intuitive & delightful experiences, strengthen our current offerings, and deliver new products to strengthen our Trust defenses. You will play a significant role in shaping the technical vision and delivering flexible, efficient and scalable solutions to stay on top of the ever evolving attack vectors and make Airbnb the most safe and trusted community. There are still many unsolved problems to tackle in both online and offline risk, and we're looking for talented engineers to solve

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE The next leap in enterprise Finance will not come from automating what we already do; it will come from making Finance intelligent — helping the Office of the CFO move from gatekeepers to growth catalysts with faster insight, stronger controls, and better decisions at enterprise scale. At Everpure, we do not layer AI on top of legacy workflows — we redesign the work itself. Inside the Office of the CFO, our newly formed Finance AI Factory carries a clear mandate: build AI-native Finance from the ground up — agents that surface insight as events happen, documents that are read, routed, and processed under control, and decisions backed by models that are accurate, auditable, and trusted at enterprise scale. You’ll build the team and the technology with it. As Senior Engineering Manager, Agentic AI for Finance, you’ll hire and lead a high-performing Finance AI Factory engineering team from scratch — designing and shipping production-grade, control-aware AI agents that transform how Finance closes the books, applies cash, reconciles accounts, and executes core workflows. This is a hands-on leadership role — roughly 60% architecture and technical delivery, 40% people leadership — for a builder-turned-manager who can set technical direction, raise the bar on quality, coach a high-caliber team, and translate complex finance process pain into trustworthy automation. WHAT YOU'LL DO Own the end-to-end agentic AI archi

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed) We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficie

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We’re in an incredibly exciting space in tech and are fundamentally reshaping the data storage industry. At Everpure (formerly Pure Storage), you’ll lead with innovative thinking, grow alongside a high-performing team, and help build the talent that powers our business. We’re looking for an experienced Recruiter to join our growing Talent Acquisition team in Bangalore. This role will support hiring across a variety of functions and offers a unique opportunity to influence hiring strategy in a fast-growing, high-impact environment. WHAT YOU'LL DO Act as a trusted Talent Acquisition partner to hiring managers and business leaders, developing and executing hiring strategies aligned to business priorities. Own end-to-end recruiting, including intake alignment, sourcing strategy, screening, interview coordination, decision-making, offer strategy, and onboarding alignment. Build strong relationships with stakeholders, advising them on market trends, talent availability, and hiring trade-offs. Deliver an exceptional candidate experience from first contact through offer acceptance. Develop and execute sourcing strategies for specialized and competitive talent markets. Proactively source, engage, and maintain strong and diverse candidate pipelines. Use recruiting metrics and insights to drive continuous improvement in hiring outcomes and efficiency. Partner closely with HR Business Partners, Total Rewar

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer Representative at Everpure, you will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Product lines. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Ability to perform implementation work such as Software and Hardware upgrades and RMA dispatch. Our culture is built on Persistence, Creativity, Teamwork, Ownership, and Customer First. You will be expected to live these values every day while collaborating closely with peers across Support, Engineering, and the field. WHAT YOU'LL DO Own, troubleshoot, and resolve customer technical issues across all severity levels using collaboration and troubleshooting best practices. Proactively understand customer requirements and expectations to deliver effective solutions. Communicate with customers in a clear, concise, and professional manner across all interactions. Create and maintain knowledge base (KB) articles and FAQs for both internal and customer facing use. Manage multiple support cases and priorities simultaneously in a fast paced environment. Act as a customer advocate by driving issues internally and representing the company externally. Collaborate within a team environment, contributing to shared goals while continuously learning and growing. Participate in weekend, public holiday, and on call s

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. Summary As a Technical Program Manager at Britive, you will be expected to not just ensure that Scrum is applied and practiced in letter and in spirit, but also coach teams in achieving a high-performance state that allows them to deliver with high standards of quality, repeatably. More importantly, you are expected to understand Agile and its ethos, and then apply practices from other Agile frameworks such as Kanban, XP, SAFe to complement Scrum. Ultimately, you’ll help create self-managing and cross-functional teams that are flexible and productive during sprints. You should have true knowledge of the Scrum framework, with a focus on what new learnings the Scrum Guide provides with every revision. You’ll also need the ability to coordinate people and projects with a focus on business objectives. Responsibilities Develop comprehensive project plans that merge customer requirements with company goals. Responsible for the overall development life cycle of the solution and managing complex projects with significant visibility and impact. Ensure teams are building deliverables that are high-value and high-quality, at a consistent and su

DataHub is an AI & Data Context Platform adopted by over 3,000 enterprises, including Apple, CVS Health, Netflix, and Visa. Innovated jointly with a thriving open-source community of 13,000+ members, DataHub's metadata graph provides in-depth context of AI and data assets with best-in-class scalability and extensibility. The company's enterprise SaaS offering, DataHub Cloud, delivers a fully managed solution with AI-powered discovery, observability, and governance capabilities. Organizations rely on DataHub solutions to accelerate time-to-value from their data investments, ensure AI system reliability, and implement unified governance, enabling AI & data to work together and bring order to data chaos. What you’ll do: Manage end-to-end release cadences for both DataHub Core (OSS) and our Managed Cloud Coordinate cross-functional teams including engineering, product, QA, DevOps, documentation, and customer success Define Quality Gates: Establish the "Go/No-Go" criteria that ensure every release is rock-solid Build Automation: Design the dashboards and runbooks that turn manual release chaos into a streamlined machine Risk Mitigation: Identify breaking changes and dependency conflicts before they hit production Serve as the central point of contact for all release-related questions and updates Facilitate release retrospectives and drive continuous improvement initiatives Required Qualifications 5+ years of experience in technical program management or release management roles Proven track record of managing complex software releases in fast-paced startup environments Deep understanding of software development lifecycles, CI/CD practices, and DevOps principles Experience with both open-source and enterprise software release models is a strong plus Strong technical background with ability to understand architecture, dependencies, and technical trade-offs Excellent project management skills with proficiency in tools like Jira, Linear, or similar Outstanding commun

WHO ARE WE? We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal! We believe that work and the workplace should be joyful and always buzzing with energy! CloudSEK , one of India’s most trusted Cyber security product companies, is on a mission to build the world’s fastest and most reliable AI technology that identifies and resolves digital threats in real-time. The central proposition is leveraging Artificial Intelligence and Machine Learning to create a quick and reliable analysis and alert system that provides rapid detection across multiple internet sources, precise threat analysis, and prompt resolution with minimal human intervention. Founded in 2015, headquartered at Singapore, we are proud to say that we’ve grown at a frenetic pace and have been able to achieve some accolades along the way, including: CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with cyber intelligence, and then provides workflows to manage and remediate all identified threats including takedown support. A powerful Attack Surface Monitoring tool that gives visibility and intelligence on customers’ attack surfaces. CloudSEK's BeVigil uses a combination of Mobile, Web, Network and Encryption Scanners to map and protect known and unknown assets. CloudSEK’s Contextual AI SVigil identifies software supply chain risks by monitoring Software, Cloud Services, and third-party dependencies. CloudSEK’s AIVigil is an AI-native Attack Surface Monitoring platform that continuously discovers, monitors, and secures exposed AI infrastructure, MCP servers, leaked AI credentials, vector databases, agentic workflows, and shadow AI across the internet. Key Milestones: 2016 : Launched our first product. 2018 : Secured Pre-series A funding. 2019 : Expanded operations to India, Southeast Asia, and the Americas. 2020 : Won the NASSCOM-DSCI Excellence Award for Security Product Company

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 5+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

Sigmoid empowers enterprises to make smarter, data-driven decisions by blending advanced data engineering with AI consulting. We collaborate with some of the world’s leading data-rich organizations across sectors such as CPG-retail, BFSI, life sciences, manufacturing, and more to solve complex business challenges. Our global team specializes in cloud data modernization, predictive analytics, generative AI, and DataOps, supported by 10+ delivery centers and innovation hubs, including a major global presence in Bengaluru and operations across the USA, Canada, UK, Netherlands, Poland, Singapore, and India. Recognized as a leader in the data and analytics space, Sigmoid is backed by Peak XV Partners and has consistently received accolades for innovation and rapid growth. Highlights include being named a ‘Leader’ in ISG’s Specialty Analytics Services for Supply Chain (2024), a two-time ‘India Future Unicorn’ by Hurun India, and a four-time honoree on both the Inc. 500 and Deloitte Technology Fast 500 lists. Technical Lead – Data Engineering As a Technical Lead, you will be responsible in building a highly-scalable and extensible big data platform that provides the foundation for collecting, storing, modeling, and analyzing massive data sets from multiple channels. This position reports to Engineering Manager. Responsibilities: Align Sigmoid with key Client initiatives Interface daily with customers across leading Fortune 500 companies to understand strategic requirements Connect with VP and Director level clients on a regular basis. Travel to client locations Ability to understand business requirements and tie them to technology solutions Facilitate in Technical Aspects Design, develop and evolve highly scalable and fault-tolerant distributed components using Big data technologies. Excellent experience in Application development and support, integration development and data management. Provide technical leadership and manage it day to day basis Guiding developers