Technology Account Management Manager in Chennai

... Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP565728

About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, macOS, Linux, and tvOS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape. Job Overview: In this role, you will not just oversee ticket resolution; you will lead the evolution of our support culture by implementing the Technology Acceptance Model (TAM) to ensure long-term product adoption and client success. As a linchpin of our 24/7 global operations, you will manage critical handovers and ensure our response times remain industry leading. Responsibilities: · Manage and mentor a shift of Technical Support Engineers, fostering a high-performance environment focused on technical growth and empathy. · Oversee the Shift Handover process to the incoming Lead, ensuring zero data loss and continuity of service for all high-priority issues. · Guarantee that all incoming tickets are triaged and dispatched within defined response times to meet and exceed global SLAs. · Conduct deep-dive analysis of incident patterns to identify root causes and provide strategic suggestions for incident management improvements. · Partner with Engineering and Product teams to function as the "Voice of the Customer," ensuring technical feedback directly influences the product roadmap. · Stay at the forefront of UEM trends and provide advanced training sessions for both high-value clients and internal technical stakeholders. Requirements: · 10+ years of total technical support experience, with at least 4–5 years in a formal leadership or supervisory role, preferably within a SaaS environment. · Mandatory, deep-seated expertise in Unified Endpoint Management (UEM) and its ecosystem. · Advanced Technical Exposure: Direct experie

Shift Engineer Electrical Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 5 - 6 years Source: Sodexo India | Job Code: IJP576376

Shift Engineer Electrical Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 5 - 6 years Source: Sodexo India | Job Code: IJP576375

need Hk Supervisor Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576068

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576361

HVAC Facility Engineer Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 10 - 11 years Source: Sodexo India | Job Code: IJP576372

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576360

AC Operator Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576363

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576355

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576359

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576354

AC Operator Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576364

Electrical maintenance work Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576357

DG Operator Address: Plot No. 1/G1 Siruseri Special Economic Zone Sipcot Information Technology Park Navallur Post Siruseri Chennai - 603103 Facility: TCS - SIRUSERI FM Qualification: Graduate Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP576367