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Test Program Development Engineer in Bengaluru

90 active opportunities · Updated October 2026

Explore current test program development engineer jobs in Bengaluru. Filter by work mode, employment type, experience, department, date posted and distance.

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📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are seeking a highly technical Lead Release Engineer with a strong engineering foundation to lead the end-to-end release lifecycle of our storage products. You will serve as the bridge between Development, QA, and Product Management — ensuring that complex storage stacks are delivered with high quality and predictable cadences. Unlike traditional project-based release management, this role demands deep hands-on expertise across CI/CD orchestration, codeline management, system-level triaging, fleet operations, and the engineering rigor required for data-critical products. You will own the health of our release pipelines, lead triage war rooms, drive automation initiatives, and participate in on-call rotations to keep CI and test-orchestration infrastructure running reliably. You will also build developer-facing tooling, manage HW test fleet operations, and maintain high-quality integration workflows across our code lines. WHAT YOU'LL DO Release Orchestration: Own the end-to-end release process for storage software and firmware, from development to GA (General Availability). CI/CD Leadership: Design and build optimized pipelines and tools to scale code management and merge operations. Work closely with systems such as Jenkins, test frameworks, Premerge, Orchestrator, and related developer productivity tooling to keep the codeline healthy and actionable. Technical Triaging: Act as the primary technical poin

PythonAWSCI/CDGit
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Drive the quality strategy for our innovative enterprise storage platform, ensuring zero-downtime resilience across physical hardware and cloud environments like Cloud Block Store and CloudSnap. In this engineering leadership role, you will scale systems testing, feature interoperability, and test automation for mission-critical global applications. Partnering directly with cross-functional development, support, and escalation teams, you will champion a customer-first quality model. This position elevates overall product reliability while shaping how cutting-edge software resilience is delivered at scale. WHAT YOU'LL DO Define & Execute Quality Strategy: Own end-to-end system test designs with a focus on large-scale feature interoperability to guarantee zero-downtime performance across enterprise and cloud environments. Build High-Impact Automation & Tooling: Design and deploy automated test workflows and triage tooling to accelerate defect detection, drastically reducing execution friction across thousands of automated test suites. Simulate Real-World Customer Workflows: Replicate complex customer deployment architectures to validate real-world fault tolerance and overall resilience against failure domains. Drive Root-Cause Resolution: Partner directly with escalation and support engineering teams to analyze and resolve complex defects, utilizing customer feedback loops to eliminate quality gaps. Lead Agi

JavaAWSRestAgile
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We’re in an unbelievably exciting area of tech, fundamentally reshaping the cloud-native, modern virtualization, and AI infrastructure landscape. Here, you’ll lead with innovative thinking, grow alongside us, and work with some of the smartest minds in the industry. We’re looking for engineers passionate about system testing, distributed systems, Kubernetes, storage, modern virtualization, AI workloads, and automation. You’ll work on complex, real-world scenarios involving HA, resiliency, disaster recovery, scalability, and failure testing across large-scale Kubernetes environments. As enterprises modernize their infrastructure, containers, virtual machines, and AI/ML workloads are increasingly converging on Kubernetes. From traditional enterprise applications and VMs to GPU-accelerated AI training, inference, and data-intensive workloads, Kubernetes is rapidly becoming the common platform for running the next generation of applications. This role gives you the opportunity to test and influence how Portworx delivers enterprise-grade storage, data protection, availability, and resiliency across these workloads—including containerized applications, KubeVirt/OpenShift Virtualization VMs, and demanding AI/ML workloads running on Kubernetes. WHAT YOU WILL DO: Own system-level quality for Portworx Enterprise across Kubernetes, storage, and modern virtualization environments. Develop comprehens

PythonAWSAzureKubernetes
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. SHOULD YOU ACCEPT THIS CHALLENGE... We’re in an unbelievably exciting area of tech, fundamentally reshaping the cloud-native, modern virtualization, and AI infrastructure landscape. Here, you’ll lead with innovative thinking, grow alongside us, and work with some of the smartest minds in the industry. We’re looking for engineers passionate about system testing, distributed systems, Kubernetes, storage, modern virtualization, AI workloads, and automation. You’ll work on complex, real-world scenarios involving HA, resiliency, disaster recovery, scalability, and failure testing across large-scale Kubernetes environments. As enterprises modernize their infrastructure, containers, virtual machines, and AI/ML workloads are increasingly converging on Kubernetes. From traditional enterprise applications and VMs to GPU-accelerated AI training, inference, and data-intensive workloads, Kubernetes is rapidly becoming the common platform for running the next generation of applications. This role gives you the opportunity to test and influence how Portworx delivers enterprise-grade storage, data protection, availability, and resiliency across these workloads—including containerized applications, KubeVirt/OpenShift Virtualization VMs, and demanding AI/ML workloads running on Kubernetes. WHAT YOU WILL DO: Own system-level quality for Portworx Enterprise across Kubernetes, storage, and modern virtualization environments. Develop comprehens

PythonAWSAzureKubernetes
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join the Pipeline Engineering team at Everpure™ as a Software Engineer to build, own, and operationally scale the microservices and Temporal workflows driving continuous integration for FlashArray, FlashBlade, and Hyperscale. In this developer-first role based in Bangalore, you will design durable production services and agentic AI tools that directly reduce time-to-signal, optimize compute utilization, and absorb operational toil across our global engineering workforce. WHAT YOU'LL DO Architect Deterministic CI Workflows: Design and deploy production microservices and durable Temporal workflows that make pipeline execution resilient, resumable, and fully debuggable for enterprise storage platforms. Optimize Compute & Testbed Utilization: Extend in-house scheduling logic and placement algorithms across bare-metal hardware and VM fleets to minimize queue times and maximize infrastructure efficiency. Build Operational AI Agents: Engineer RAG pipelines and agentic workflows over failure logs, vector stores, and test metadata to automate root-cause analysis, flake classification, and developer triage. Drive Platform Observability & Ownership: Establish key platform metrics—including time-to-signal and pass/flake rates—while operating your services end-to-end to ensure long-term stability and eliminate recurring failure modes. Collaborate Across Product Teams: Partner with platform and product engineering group

PythonSQLAWSKubernetes
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join our Modern Virtualization team to engineer the next generation of enterprise storage for cloud-native and virtualized environments. You will architect and deploy best-in-industry Kubernetes, Nutanix, and OpenStack integrations, bringing enterprise-grade storage mobility and automation directly to our customers’ mission-critical workloads. You’ll collaborate closely with global engineering leads to design robust, production-ready code that defines the future of our storage ecosystem and ensures seamless platform interoperability. WHAT YOU'LL DO Feature Architecture & Development: Architect, develop, and deliver scalable features across Kubernetes (OpenShift), OpenStack, and Nutanix stacks for FlashArray and FlashBlade, ensuring seamless, enterprise-grade storage performance for virtualized platforms. End-to-End Ownership: Own the full lifecycle of your features, from initial design and implementation to writing rigorous test automation, guaranteeing high reliability and stability for mission-critical production workloads. Cross-Functional Collaboration: Partner with engineering teams across geographies to drive design reviews, troubleshoot complex distributed system challenges, and continuously elevate our engineering practices, code quality, and test coverage. WHAT YOU'LL BRING Core Engineering Proficiency: Deep hands-on expertise in building production-grade software using Go, Java, or Python, with a pro

PythonJavaAWSKubernetes
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE We are hiring a senior quality engineer to own System Testing for Pure’s FlashArray products. You will validate stability, resiliency, and performance under sustained, production‑like workloads , far beyond basic functional testing. You will design and run multi‑week, customer‑like scenarios that combine workloads, failovers, upgrades, and fault injections, and use the insights to influence architecture, design, and release decisions. This is a hands‑on, high‑impact role at the intersection of architecture, systems, and large‑scale testing—acting as a key quality gate before releases reach Pure’s customers. WHAT YOU'LL DO Own System Testing strategy for releases Define System Testing strategy and test plans for major features and releases, focusing on stability, longevity, and end‑to‑end behavior, not just feature correctness. Design realistic, high‑value scenarios Build scenarios that mirror Pure customer environments: mixed workloads (block, file, object), long‑running IO, failovers, NDUs, hardware events, and background operations (replication, snapshots, quotas, etc.), combining automation with targeted “tortures”. Drive execution and triage on System Testing beds Own System Testing environments (arrays, initiators, OSes, accessories); keep them healthy, representative, and well‑instrumented. Monitor runs, triage failures quickly, separate infra issues from product bugs, and file high‑quality defe

PythonAWSKubernetesLinux
E
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Overview We are looking for a strong software and platform engineer to join our Production Engineering team in Bangalore as an individual contributor in FA ProductionEng APJ. This role will help build and operate internal platforms that improve how we provision, observe, govern, and troubleshoot engineering infrastructure at scale. The fleet management use cases that give teams a single place to understand and operate the test infrastructure. If you enjoy building internal platforms that remove friction, improve visibility, and make engineering teams faster and more effective, this role is for you. Why This Role Is Unique This is not a typical application development role.You will work on internal platforms that directly shape how engineering teams consume and manage shared infrastructure. The role spans platform engineering, workflow automation, observability, API-driven services, and infrastructure lifecycle management. The right candidate will work on systems such as: Self-serviceability workflows and lease-based testbed governance. Developer Platform dashboards and APIs used for triage, visibility, and product trend observation. Testbed and workflow orchestration across fleet management domains. Impact This role is a high-leverage engineering investment. The work will improve how engineering teams provision testbeds, understand failures, operate shared infrastructure, and move faster with less friction. Better

AWSKubernetesLinuxRest
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📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Technical Skills: Java Programming: Solid understanding of core Java concepts such as OOP (Object-Oriented Programming), data structures, exception handling, multithreading, and collections. Java Frameworks: Basic experience with popular Java frameworks like Spring and Hibernate. Familiarity with Spring Boot for developing microservices is a plus. Web Technologies: Basic knowledge of web development technologies including HTML, CSS, and JavaScript. Exposure to frontend frameworks like Angular or React is advantageous. Databases: Understanding of relational database concepts and basic SQL. Experience with databases such as MySQL or PostgreSQL. Version Control: Familiarity with Git and basic version control concepts, such as branching and merging. Build Tools: Experience with build tools like Maven or Gradle for project management and dependencies. Integrated Development Environment (IDE): Proficiency in using IDEs like IntelliJ IDEA, Eclipse, or NetBeans for Java development. RESTful Web Services: Basic understanding of RESTful services and APIs. Experience in creating simple RESTful APIs is beneficial. Testing: Exposure to unit testing frameworks like JUnit or TestNG. Understanding of basic test-driven development (TDD) practices. Agile Methodology: Basic understanding of Agile software development practices, including working within a team using Scrum or Kanban. Soft Skills: Problem-Solving: Ability to analyze problems and develop logical solutions, with a willingness to learn and adapt to new challenges. Communication: Good verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Team Collaboration: Experience working in a team environment, contributing to collaborative projects, and participating in code reviews. Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines. Attention to Detail: Strong attention to detail, ensuring code quality and

JavaScriptJavaReactAngular
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📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Technical Skills: Java Programming: Solid understanding of core Java concepts such as OOP (Object-Oriented Programming), data structures, exception handling, multithreading, and collections. Java Frameworks: Basic experience with popular Java frameworks like Spring and Hibernate. Familiarity with Spring Boot for developing microservices is a plus. Web Technologies: Basic knowledge of web development technologies including HTML, CSS, and JavaScript. Exposure to frontend frameworks like Angular or React is advantageous. Databases: Understanding of relational database concepts and basic SQL. Experience with databases such as MySQL or PostgreSQL. Version Control: Familiarity with Git and basic version control concepts, such as branching and merging. Build Tools: Experience with build tools like Maven or Gradle for project management and dependencies. Integrated Development Environment (IDE): Proficiency in using IDEs like IntelliJ IDEA, Eclipse, or NetBeans for Java development. RESTful Web Services: Basic understanding of RESTful services and APIs. Experience in creating simple RESTful APIs is beneficial. Testing: Exposure to unit testing frameworks like JUnit or TestNG. Understanding of basic test-driven development (TDD) practices. Agile Methodology: Basic understanding of Agile software development practices, including working within a team using Scrum or Kanban. Soft Skills: Problem-Solving: Ability to analyze problems and develop logical solutions, with a willingness to learn and adapt to new challenges. Communication: Good verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Team Collaboration: Experience working in a team environment, contributing to collaborative projects, and participating in code reviews. Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines. Attention to Detail: Strong attention to detail, ensuring code quality and

JavaScriptJavaReactAngular
B
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Identity has become a critical to an organizations security posture. This is true across their entire digital landscape include cloud, traditional on prem and emerging technologies like agentic ai. Britive is at the forefront of a modern approach to delivering identity security with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across infrastructure, platforms & SaaS. Our patent-pending technology is deployed at companies of all sizes around the world, including Fortune 500 companies. We have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs. Key Responsibilities Ensuring Quality standards across various projects in Britive by adhering to quality engineering practices, testing and release planning for Quality Engineering team across releases. Performing manual testing and help maintain quality standards of software. Collaborate with QA team members, development, UI/UX engineers, and project managers to build a creative, powerful and unified user experience for our cloud access application. Analyze product requirements and develop test designs, including test strategy, test setups by identifying right test cases. Reviewing all product artifacts related to testing (e.g. plans, requirements, specifications, tests, test results, traceability, design reviews, reports, etc.). Involved in all quality engineering activities including working with Performance Testing Team and ensuring all the testing activities for the release are adhered too. Continually work on improving metrics gathering and bring up initiatives to improve the Quality Engineering team. What will you need? Required Skills: Prior experience working in a security software product comp

JavaScriptPythonJavaReact
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📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Level Up Your Career with Zynga! At Zynga, we bring people together through the power of play. As a global leader in interactive entertainment and a proud label of Take-Two Interactive, our games have been downloaded over 6 billion times—connecting players in 175+ countries through fun, strategy, and a little friendly competition. From thrilling casino spins to epic strategy battles, mind-bending puzzles, and social word challenges, our diverse game portfolio has something for everyone. Fan-favorites and latest hits include FarmVille™, Words With Friends™, Zynga Poker™, Game of Thrones Slots Casino™, Wizard of Oz Slots™, Hit it Rich! Slots™, Wonka Slots™, Top Eleven™, Toon Blast™, Empires & Puzzles™, Merge Dragons!™, CSR Racing™, Harry Potter: Puzzles & Spells™, Match Factory™, and Color Block Jam™—plus many more! Founded in 2007 and headquartered in California, our teams span North America, Europe, and Asia, working together to craft unforgettable gaming experiences. Whether you're spinning, strategizing, matching, or competing, Zynga is where fun meets innovation—and where you can take your career to the next level. Join us and be part of the play! Role Overview We are looking for a versatile and experienced Senior Concept Artist to join our production team. You will be responsible for creating high-quality 2D art assets—ranging from character concepts and environmental backgrounds to fully integrated UI layouts in Unity. The ideal candidate blends artistic talent with a practical understanding of engine implementation and mobile/web game production pipelines. What You'll Do: 2D Art Production: Design and render high-quality 2D character artwork, props, UI elements, and background environments (BGs) tailored to project visual styles. UI Integration & Workflows: Slice, optimize, and organize UI assets for engine readiness. Build and test responsive UI layouts within Unity to ensure visual integrity across multiple device aspect ratios. Asset Management:

AIGoSapLean
F
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Forward is transforming how the world’s most complex networks are managed and secured. Founded in 2013 by four Stanford Ph.D.s, we built the industry’s first network digital twin — a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment. Our customers include global leaders such as Goldman Sachs, PayPal, S&P Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward customers realize an average of $14.2 million in annual benefits through improved efficiency and security. Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations. Forward is currently seeking experienced Java developers to work as part of our Network team. Responsibilities Help bring the best ideas from the software development world into the networking industry. Contribute to our code base, systems and software architecture as a member of our engineering team. Help create and optimize network device models for different device vendors and protocols. Help create infrastructure needed to configure, collect and test network devices. Work with peers who are experts in Networking, Distributed Systems, Big Data and Search. Requirements 5+ years of work experience in software development 3+ years of work experience with Java BS in Computer Science or related degree Solid software engineering experience with large code bases Basic understanding of networking and TCP/IP. Strong verbal and written communication skills. Nice to haves Working knowledge of how switches, routers, firewalls or load balancers work. Experience working with networking protocols such as BGP/OSPF/IS-IS, IPv4/IPv6, MPLS, VLAN, VXLAN, etc. This position is a re

JavaGitAIGo
P
📍 Bengaluru, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

A Career with Point72’s Technology Team As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications. As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business. What you’ll do Build software applications and deliver software enhancements and projects supporting fund accounting and trade processing technology. Work closely with business stakeholders to develop software solutions using test-driven and agile software development methodologies. Be responsible for system upgrades and features supporting resiliency and capacity improvements, automation and controls, and integration with internal and external vendors and services. Driving architecture of core platforms and accelerating modernizing leveraging AI tools. Work with DevOps teams to manage and resolve operational issues and leverage CI/CD platforms while following DevOps practices within the team and projects. Continuously improve the platforms using the latest technologies and software development ideas. Participate in initiatives to transition select applications to cloud platforms, enhancing stability, scalability and performance of the existing platform. Develop close wo

JavaReactAngularSQL
DC
📍 Bengaluru, KARNATAKA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 5+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

SQLAWSGitAI
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