Workforce Management Lead in Bengaluru

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . We are seeking Capacity Planning Lead to join Coinbase's Consumer (CX) Workforce Management team. This role is central to translating volume trends, staffing assumptions, and business inputs into actionable short- and medium-range capacity plans that help our consumer support operation meet customer demand efficiently and cost-effectively. The ideal candidate brings deep WFM domain expertise, strong analytical fundamentals, and the ability to operate with ownership and precision in a fast-moving, AI-informed planning environment. You'll work at the intersection of forecasting, operations, and cross-functional stakeholder collaboration to ensure CX is always staffed to deliver a high-quality customer experience. What you’ll do: Own forecasts and short-range capacity plans across multiple consumer support queues and markets, translating volume, AHT, and shrinkage trends into staffing requirements and coverage plans Use hybrid human–AI tooling to build and maintain capacity models that reflect the growing complexity of our support channels and workforce structure Create multi-scenario staffing plans that model trade-offs between Customer Experience/Service Levels, Employee Experience, Operational Flexibility, and Cost Effectiveness Partner with vendor management and BPO partners to ensure staffing targets and contractual SLAs are met at the interval level C

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role We are looking for an Engineering Leader to manage and scale multiple product lines in the Voice, BPO, and Workforce Management space. This is a high-impact leadership role that sits at the intersection of real-time voice systems, operations research, and data-intensive platform engineering. You will report directly to the Head of Engineering and own the engineering organization that builds the infrastructure powering Ema’s Voice AI Employees, Agent QA, auto-learning pipelines, rich analytics, and workforce optimization capabilities — all operating as scalable, multi-tenant systems deployed across global geographies. You will collaborate with Product, ML/AI, and Go-to-Market teams to translate customer needs into production systems that handle high volumes of voice data, deliver real-time insights, and continuously improve through automated learning loops. As the owner of multiple product lines, you will balance roadmap priorities across Voice, BPO operations, and WFM (work force management) — ensuring each product evolves cohesively while meeting distinct customer needs. What You Will Do Scalable Multi-Tenant Systems Architect and build multi-tenant systems that serve ent

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. About IRL (Instawork Robotics Labs) Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here . What you’ll do Lead Workforce & Operations: Drive day-to-day workforce management for Clippers, Graders, Regraders, SMEs, and ICs across shifts/sites, optimizing staffing, capacity planning, and throughput against SLA targets. Implement Quality Systems & Methods: Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks. Own SOPs & Process Standards: Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths. Bridge Cross-Functional Teams: Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls. Drive Data-Led Quality: Monitor and analyze key QA metrics—defect/reject rates, inter-grader agreement (ka

Role – Deputy Director - Talent Acquisition (Non-Tech Hiring) Reports to – Head of Talent Acquisition About the Role In this leadership role, you will take complete ownership of the non-tech talent acquisition function. You'll develop and implement comprehensive recruitment strategies, manage and coach a team of recruiters, and ensure a seamless and data-driven recruitment experience for all hiring managers. With your deep industry knowledge and expertise, you'll be a trusted advisor, shaping the future of our non-tech workforce. Responsibilities: Strategic Leadership: Develop and implement a comprehensive talent acquisition strategy for all non-tech functions, aligned with the company's overall business goals. Partner with senior leadership across the organization to understand talent needs and identify future talent requirements. Partner with branding teams to develop and implement an employer branding strategy to attract top talent in the non-tech space. Oversee the performance and development of a high-performing recruitment team, providing coaching and mentorship. Recruitment Management: Manage the entire recruitment lifecycle for senior and niche non-tech positions, including designing and executing search strategies, sourcing top talent, and leading the interview process. Foster a strong relationship with external recruiting partners to optimize talent acquisition efforts. Data & Analytics: Implement a data-driven approach to recruitment, analyzing metrics and identifying areas for improvement. Develop and maintain talent maps for critical non-tech roles. Utilize data to inform strategic decision-making and influence hiring discussions. Candidate Experience: Champion a positive candidate experience throughout the recruitment process, ensuring timely communication and feedback. Design and implement interventions focussed on driving a strong positive candidate experience Project Management: Lead the development and implementation of talent acquisition-relat

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Join Ema Unlimited, a pioneering company at the forefront of Generative AI technology. We are seeking a talented Product Designer to contribute to the development of Ema, our Universal AI Employee. In this role, you will design user experiences that simplify complex workflows and enhance productivity for enterprises globally. About Ema Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. In this role, your work will involve: Product Strategy & Vision: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research: Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development: Collaborate with engineering, design, and marketing teams to deliver products that are functional, user-friendly, and aligned with business goals. Prioritize product features, enhancements, and bug fixes based on customer feedback, technical feasibility, and business impact. Manage the product development lifecycle, including setting timelines and milestones. Cross-Functional Collaboration: Work closely with cross-functional teams (sales, marketing, customer support) to ensure successful product launches. Communicate progress, roadblocks, and product updates with stakeholders and teams across the org

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts. The customer calls you — not your manager — when they have a problem. You staff delivery teams, oversee solution quality, run executive readouts, measure ROI, drive adoption, rebuild trust when things break, and grow the book through proven production value. This is not a project management role. This is an account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth. What You’ll Own 1. Account Ownership Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you. Be the single point of contact the customer calls for any problem — delivery, quality, adoption, escalation, or expansion. Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities for the qua

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Product Manager, Product Platform (India) Company Overview Okta is The World’s Identity Company. We free everyone to safely use any technology - anywhere, on any device, for any app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Role Overview: Product Manager, Product Platform This is a rare 0-to-1 opportunity to build a brand-new, high-visibility capability that touches every Okta customer: backup and recovery to strengthen the resilience of our system. You’ll be responsible for building a modern, self-service experience that allows IT Admins to recover back their accidentally or maliciously deleted identity objects. You'll partner closely with Engineering, Field, Pricing & Packaging, and Product leadership to shape a capability with direct, measurable impact on customer retention and revenue growth. Key Responsibilities Contribute to the long-term product vision and strategy for Okta's resilience strategy, ensuring the backup and recovery roadmap scales with the breadth of Okta's customer base and product portfolio. Design a self-service recovery center to ensure customers can seamlessly and securely track their deletions and changes and revert back across the entire Okta ecosystem. Collaborat e with India-based engineering and development scrum teams to d

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Product Manager, Product Platform Company Overview Okta is The World’s Identity Company. We free everyone to safely use any technology - anywhere, on any device, for any app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. Role Overview: Senior Product Manager, Product Platform This is a rare 0-to-1 opportunity to build a brand-new, high-visibility capability that touches every Okta customer: self-service visibility into subscription and license usage, delivered directly in the Admin Console. You’ll be responsible for building a modern, self-service experience that increases customer trust, unlocks new upsell and expansion motions, and sets the standard for how Okta communicates value to its largest accounts. You'll partner closely with Engineering, Field, Pricing & Packaging, and Product leadership to shape a capability with direct, measurable impact on customer retention and revenue growth. Key Responsibilities Orchestrate the long-term product vision and strategy for Okta's subscription usage and licensing visibility, ensuring the Admin Console roadmap scales with the breadth of Okta's customer base and product portfolio. Architect a self-service usage dashboard and reporting framework to ensure customers can seamlessly and securely track their

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Overview We are looking for an execution-focused, highly technical Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role, you will serve as a trusted technical advisor to mid-market and enterprise customer portfolios. You will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments. As a TAM at Okta, you embody a bias for action: you dig into technical details, eliminate architectural friction, and turn post-sales guidance into measurable customer traction. Key Responsibilities 1. Proactive Technical Leadership & Customer Value Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value. Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features. Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn. 2. High-Velocity Problem Solving Escalation & Technical

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Backend Engineer We’re redefining Privileged Access Management (PAM) from the ground up, purpose-built for Cloud, SaaS, Databases, Containers, and any virtualized environment. Our mission is to simplify and secure workforce access with seamless, secure-by-default workflows that adapt dynamically to modern infrastructure. We eliminate standing privileges, enforce least privilege, and embed Zero Trust principles into every access workflow by default. About the Role We are seeking a Staff Backend Engineer to serve as the core technical anchor and senior Individual Contributor (IC) for our newly established engineering pod in India. At the P4 level, your primary sphere of influence will be at the team level —taking ownership of complex, ambiguous problems and defining how to solve them cleanly, securely, and efficiently. In this role, you will lead by example through hands-on architecture, high-velocity coding, and end-to-end execution. You will drive the implementation of secure database and network device connectors (routers, switches, firewalls) on top of our core Zero Standing Privileges (ZSP) platform. You will work closely with our local Technical Team Lead to elevate the pod’s engineering craft, acting as a technical multiplier for mid-level developers while ensuring tight architectural alignment with our global team. What You’ll Be Doing Execution & Technical Impact End-to-End Ownership: Consistently design, code, debug, test, moni

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Staff Backend Engineer We’re redefining Privileged Access Management (PAM) from the ground up, purpose-built for Cloud, SaaS, Databases, Containers, and any virtualized environment. Our mission is to simplify and secure workforce access with seamless, secure-by-default workflows that adapt dynamically to modern infrastructure. We eliminate standing privileges, enforce least privilege, and embed Zero Trust principles into every access workflow by default. About the Role We are seeking a Staff Backend Engineer to serve as the core technical anchor and senior Individual Contributor (IC) for our newly established engineering pod in India. At the P4 level, your primary sphere of influence will be at the team level —taking ownership of complex, ambiguous problems and defining how to solve them cleanly, securely, and efficiently. In this role, you will lead by example through hands-on architecture, high-velocity coding, and end-to-end execution. You will drive the implementation of secure database and network device connectors (routers, switches, firewalls) on top of our core Zero Standing Privileges (ZSP) platform. You will work closely with our local Technical Team Lead to elevate the pod’s engineering craft, acting as a technical multiplier for mid-level developers while ensuring tight architectural alignment with our global team. What You’ll Be Doing Execution & Technical Impact End-to-End Ownership: Consistently design, code, debug, test, moni

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters. Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes. Founded by leaders from Google, Coinbase, and Okta , and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution , not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale. If you care about building and shipping real AI systems that work in production , this role is for you. Who You Are The Customer Engagement Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. About the Role As a Site Reliability Engineer at Ema, you will own the stability, availability, and operational health of our agentic AI platform across customer environments. You'll work closely with Engineering and DevOps to provision infrastructure, drive deployment excellence, and keep production running at the quality bar our enterprise customers expect — 99.9%+ uptime, proactive incident response, and continuous improvement. What You'll Do Infrastructure & Deployment Design and provision cloud infrastructure (GCP, Azure, AWS) tailored to customer environments, with security, scalability, and compliance built in Execute on-call SaaS deployments with minimal downtime; automate and optimize deployment workflows end-to-end Production Stability & Observability Monitor logs, alerts, and metrics to maintain SLA commitments and catch issues before they escalate Diagnose and resolve production incidents with speed and rigor; drive root cause analysis and permanent fixes Collaborate with DevOps to enhance monitoring dashboards and alerting frameworks; deliver clear system health reporting to internal and customer stakeholders Documentation & Knowledge Management Maintain de

Role Overview You’ll be a strategic HR Business Partner, working closely with leaders to shape how people are hired, developed, motivated, and retained. In this role, you’ll support Customer Support, Customer Success, and Professional Services teams while turning people and organizational insights into clear, practical actions that strengthen performance and culture. You’ll advise leaders on organizational design, coach managers, and use data to identify trends before they become issues. You’ll also be the go-to partner for employee relations in India, helping resolve complex situations with sound judgment, empathy, and a strong understanding of local employment law. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Partner with business leaders as a trusted advisor on organizational effectiveness, workforce planning, and people strategies. Use qualitative and quantitative data to identify trends, inform decisions, and translate analysis into clear priorities and actions. Lead and resolve complex employee relations matters in India, ensuring fair, compliant, and timely outcomes. Design, improve, and deliver programs across performance management, career development, coaching, and recognition to support managers and individual contributors. Drive key HR cycles, including performance, compensation, and talent reviews, within your business area while aligning with global standards and practices. Stay current on HR best practices and regulatory changes, and proactively guide leaders on their implications for teams. These are the essentials you’ll need to get an interview 5+ years of relevant experience as an HR Business Partner or in a similar HR role. Hands-on experience managing employee relations in India, including complex and sensitive cases. Proven ability to partner with and influence stakeholders at all levels, including senior leadership. Track record of managing multiple priorities in a fast-paced environment and delivering complex