AI Infrastructure Engineer

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin's next generation of AI products. Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI. We’re particularly interested in engineers who have: A track record of working on model training or model inference at scale , or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI. Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce. What's the opportunity? We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin's next generation of AI products. Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI. We’re particularly interested in engineers who have: A track record of working on model training or model inference at scale , or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re looking for Senior+ AI Infrastructure Engineers to build the systems that train and serve Fin's next generation of AI products. Fin is an AI company that builds from the GPU all the way up to a user agent that resolves millions of customer service queries a month. You’ll join a small, highly technical team working at the cutting edge of modern AI infrastructure. The AI Infra team built the training pipelines and runs the inference for custom models like Fin Apex, which outperforms frontier models in customer service tasks, and is the foundation of the AI Group's full stack approach to AI. We’re particularly interested in engineers who have: A track record of working on model training or model inference at scale , or on low‑level GPU coding (e.g. CUDA, Triton). Experience with one is great, multiple is even better. What will I be doing? As a Senior AI Infrastructure Engineer focused on model training and inference, you will: Implement and scale training pipeli

About the Team pAGI Infra team builds and operates the systems that make large-scale model training and evaluation reliable, efficient, and easy to run. Our work spans distributed training infrastructure, inference and grading platforms, compute scheduling, and research tooling. We partner closely with researchers and engineering teams to turn new research needs into dependable infrastructure, improve GPU efficiency, and shorten the path from an experiment to a validated model. About the Role We’re looking for an AI Systems Engineer to help scale the infrastructure behind our training and evaluation workflows. You’ll own projects from identifying bottlenecks and designing solutions through deployment and operation. The work combines distributed systems engineering, performance optimization, and close collaboration with researchers. You might build a shared grading service, improve resource allocation across workloads, or bring a new training stack into production — directly improving how quickly and reliably research moves forward. In this role, you will: Build and operate infrastructure for large-scale training and evaluation, improving reliability, throughput, and resource efficiency. Develop shared inference and grading platforms with automated capacity management, health monitoring, and visibility into performance. Improve compute scheduling and resource allocation to reduce idle GPU time and help workloads recover quickly from failures. Diagnose bottlenecks across training, inference, and orchestration, and work across teams to improve end-to-end performance. Build self-service tools, automated validation, and observability that help researchers launch experiments, diagnose issues, and compare results with less manual intervention. You might thrive in this role if you: Are excited about the potential of personal AGI and want to build the infrastructure that enables it. Have strong software engineering fundamentals and experience building or operating large-scal

We are looking for an AI Infra engineer to join our growing team. We work with Kubernetes, Slurm, Python, C++, PyTorch, and primarily on AWS. As an AI Infrastructure Engineer, you will be partnering closely with our Inference and Research teams to build, deploy, and optimize our large-scale AI training and inference clusters Responsibilities Design, deploy, and maintain scalable Kubernetes clusters for AI model inference and training workloads Manage and optimize Slurm-based HPC environments for distributed training of large language models Develop robust APIs and orchestration systems for both training pipelines and inference services Implement resource scheduling and job management systems across heterogeneous compute environments Benchmark system performance, diagnose bottlenecks, and implement improvements across both training and inference infrastructure Build monitoring, alerting, and observability solutions tailored to ML workloads running on Kubernetes and Slurm Respond swiftly to system outages and collaborate across teams to maintain high uptime for critical training runs and inference services Optimize cluster utilization and implement autoscaling strategies for dynamic workload demands Qualifications Strong expertise in Kubernetes administration, including custom resource definitions, operators, and cluster management Hands-on experience with Slurm workload management, including job scheduling, resource allocation, and cluster optimization Experience with deploying and managing distributed training systems at scale Deep understanding of container orchestration and distributed systems architecture High level familiarity with LLM architecture and training processes (Multi-Head Attention, Multi/Grouped-Query, distributed training strategies) Experience managing GPU clusters and optimizing compute resource utilization Required Skills Expert-level Kubernetes administration and YAML configuration management Proficiency with Slurm job scheduling, resource manag

We are looking for an AI Infra engineer to join our growing team. We work with Kubernetes, Slurm, Python, C++, PyTorch, and primarily on AWS. As an AI Infrastructure Engineer, you will be partnering closely with our Inference and Research teams to build, deploy, and optimize our large-scale AI training and inference clusters. Responsibilities Design, deploy, and maintain scalable Kubernetes clusters for AI model inference and training workloads Manage and optimize Slurm-based HPC environments for distributed training of large language models Develop robust APIs and orchestration systems for both training pipelines and inference services Implement resource scheduling and job management systems across heterogeneous compute environments Benchmark system performance, diagnose bottlenecks, and implement improvements across both training and inference infrastructure Build monitoring, alerting, and observability solutions tailored to ML workloads running on Kubernetes and Slurm Respond swiftly to system outages and collaborate across teams to maintain high uptime for critical training runs and inference services Optimize cluster utilization and implement autoscaling strategies for dynamic workload demands Qualifications Strong expertise in Kubernetes administration, including custom resource definitions, operators, and cluster management Hands-on experience with Slurm workload management, including job scheduling, resource allocation, and cluster optimization Experience with deploying and managing distributed training systems at scale Deep understanding of container orchestration and distributed systems architecture High level familiarity with LLM architecture and training processes (Multi-Head Attention, Multi/Grouped-Query, distributed training strategies) Experience managing GPU clusters and optimizing compute resource utilization Required Skills Expert-level Kubernetes administration and YAML configuration management Proficiency with Slurm job scheduling, resource mana