Alarm Monitoring Advisor

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. What You'll Do: In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. Responsibilities Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs Apply app

CPI Security is looking to hire a Corporate Controller to support and lead our accounting team, working out of our headquarters in Charlotte, North Carolina. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work Position Summary: The primary responsibilities of the Corporate Controller are to: Manage all operational entities within the Accounting Department including accounts payable, collections, accounts receivable, payroll, inventory and revenue. Perform monthly close. Prepare monthly, quarterly and annual reports for Executive Management Team. Manage the treasury function for the organization. Prepare monthly compliance reports. This is an on-site position located at our corporate office in Charlotte, NC. Essential Functions The role will serve as a key business leader across multiple stakeholders within the company. Manage all operational processes within the accounting function including accounts payable, collections, accounts receivable, payroll, inventory and revenue. Ensure the company has relevant systems, financial controls, standard processes and procedures that support a strong internal control environment and an efficient operation The role will leverage and build systems and business process to achieve objectives and will require a continuous improvement mindset to build the scale to enable future synergistic gr

CPI Security is seeking a proactive, highly organized Executive Assistant to support our President. This on-site role is based at our Charlotte, NC headquarters. This role manages executive scheduling, communications, travel, reporting, and operational priorities while serving as a trusted partner to the President and other company executives. The ideal candidate exercises sound judgment, maintains confidentiality, and thrives in a fast-paced corporate environment. CPI Security is one of the nation’s largest security providers, protecting homes and businesses across the Southeast since 1991. Headquartered in Charlotte, CPI is known for industry-leading alarm response times, award-winning service, and being recognized as one of the best places to work in North and South Carolina. What You’ll Do Manage the President’s calendar, meetings, appointments, and travel arrangements. Prepare itineraries, correspondence, presentations, reports, and meeting materials. Coordinate executive meetings, team communications, events, and logistics. Support operational teams by tracking project timelines, deliverables, and recurring reports. Create and modify reports and dashboards in Salesforce; assist with Tableau reporting. Review vendor contracts and supporting documents for accuracy and completeness. Identify missing information, inaccuracies, and opportunities for process improvement. Welcome visitors and handle sensitive information with professionalism and discretion. Manage office supplies and inventory for special events. What You’ll Bring 3+ years of administrative or executive support experience in a fast-paced corporate environment. Excellent organization, communication, time-management, and problem-solving skills. Strong attention to detail with the ability to prioritize competing responsibilities. A proactive, adaptable, and self-directed work style. Advanced Microsoft Office skills, including Outlook, Excel, PowerPoint, and Word. Familiarity with creating and

CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional initiatives that bring next-generation security, fire, automation products and services to market. This role bridges product evaluation, testing, marketing, training, sales, operations, support and coordinating every phase from ideation through production, certification, and customer delivery. You’ll ensure our products ranging from smart cameras and sensors to integrated alarm systems are launched on time and to the highest quality and security standards. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. CPI Security has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work What You'll Do: End-to-End Project Management: Drive the full lifecycle of product launches, including development, testing, release strategy, launch, and post-launch evaluation. Cross-Functional Coordination: Act as the central liaison between Product, Marketing, Supply Chain, Sales, Operations, IT, Training, Human Resources, Customer Operations, Accounting, key thirdparty vendors and partners to ensure alignment, clear communication, and timely execution. Scheduling & Execution: Build and maintain detailed launch plans, milestone schedules, and readiness trackers. Manage dependencies and critical paths. Launch Readiness: Oversee all go-to-market preparation&nbsp

CPI Security, a national leader in residential and commercial security solutions, is seeking a Head of Information Technology to serve as the company’s senior-most technology executive. This leader will establish and execute an enterprise-wide technology strategy that supports business growth, operational scalability, customer experience, security, and innovation. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees serving more than 250,000 customers. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. This position will direct all aspects of IT including, but not limited to, the following: Intake and Demand Management, Cybersecurity, Software & Salesforce Engineering, Data Analytics, AI/ML Development, Architecture Governance, Cloud and On-Prem Infrastructures, Networks, Vendor & Budget Management, Helpdesk, Telephony & WFM systems, and Project Management. What You’ll Do: Collaborate with the President and Executive Leadership Team to set short and long–term strategic objectives to achieve profits, growth, or other goals of the Company. Build, direct, and execute the company’s IT strategies with a focus on the areas of Cybersecurity, IT Operations, Software Engineering Initiatives and Business Intelligence/Data Analytics. Develop a deep understanding of the business model and looks for areas where technology can differentiate customer and employee experiences and drive operational

CPI Security is seeking a hands-on Director of Financial Planning & Analysis (FP&A) to lead budgeting, forecasting, financial reporting, and strategic financial analysis. This role will partner with business leaders, support executive decision-making, and help modernize the finance function through automation, analytics, and AI-enabled tools. This is a player-coach role ideal for a finance leader who can manage and develop talent while directly building models, analyzing performance, improving processes, and delivering clear, actionable insights. Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. What you’ll do: Lead the annual budgeting process and rolling forecasts, partnering with department leaders to align financial plans with business priorities. Build and maintain driver-based financial models, scenario analyses, sensitivity models, ROI models, and executive reporting. Own monthly financial reporting, including variance analysis, KPI tracking, forecast updates, and performance insights. Analyze revenue, margins, operating expenses, customer economics, and key business drivers to identify risks and opportunities. Serve as a finance business partner to leaders across the organization, providing data-driven recommendations. Improve forecasting, reporting, and planning processes through automation, BI tools, analytics, a