Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As an Application Engineer for AI Automation , you will be at the clinical edge of our intelligence layer. This isn't just about writing code; it's about architecting the nervous system of our automated enterprise. You will bridge the gap between heavy-duty enterprise platforms (Salesforce, Zuora, ServiceNow) and the next generation of Agentic AI. Your primary mission will be building high-performance Model Context Protocol (MCP) servers that allow AI agents to interact deeply with complex business logic—specifically within the Salesforce ecosystem (Quote, Opportunity, and Renewal services). You’ll move from building RAG-based retrieval to orchestrating Agent-to-Agent communication , creating a seamless autonomous workflow across our tech stack. Key Responsibilities Architect MCP Servers: Design and implement robust MCP servers to expose Salesforce services (Quote, Opportunity, Renewal) and other core platforms to AI agents. Data Model Synthesis: Rapidly decompose the data models of enterprise applications like Zuora, Salesforce, and ServiceNow to build effective schemas for AI interaction. Build AI Pipelines: Develop and optimize Retrieval-Augmented Generation (RAG) workflows and AI agents that can execute complex tasks with minimal human intervention. Agentic Orchestration: Lead the transition from simple chatbots to Agentic AI , focusing on multi-agent collaboration and autonomous "Agent-to-Agent" communication. Integra
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Role overview
Job description
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
• Design and architect ServiceNow solutions that align with business requirements;
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform;
• Provide technical leadership and guidance to development teams in ServiceNow best practices;
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning;
• Collaborate with stakeholders to gather requirements and translate them into technical solutions;
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.
• Design and architect ServiceNow solutions that align with business requirements;
• Develop and implement custom applications, integrations, and configurations in ServiceNow platform;
• Provide technical leadership and guidance to development teams in ServiceNow best practices;
• Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning;
• Collaborate with stakeholders to gather requirements and translate them into technical solutions;
• Stay updated with latest trends and developments in ServiceNow platform and recommend innovative solutions.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software EngineeringCertifications
Certified System Administrator – ServiceNow - ServiceNowServiceNowRequired Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, ServiceNow Platform, StorytellingLanguage
English (Required)Language Proficiency -
Proficient - C2Additional Job Location -
Job Type
RegularMaster Skill List -
Enterprise Application ServiceNow NRemote Type -
OfficeWork Shift -
Flex Time (India)Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
About this listing
- Listed from Genpact's careers site via Workday · last confirmed on the source 19 Oct 2026
- Posted 19 Oct 2026
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What they are looking for
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Hiring company
Genpact
Discover how Genpact, the Agentic Operations company, combines applied AI and context-rich process intelligence to drive transformation and growth.
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