Assistant - Front Office

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on our Mission As a Specialist, Customer Experience at Zocdoc, you will play a pivotal role in ensuring that every interaction with our users reflects our commitment to exceptional customer service. Your responsibilities involve assisting patients via phone, email, and chat, embodying the values of Zocdoc in each interaction. With a particular focus on guiding and assisting patients in booking appointments online and helping them solve their problems with empathy and efficiency, you contribute to "giving power to the patient" and keeping the "Patient's First" ethos at the forefront. Shift timing: Rotational shift, 6.30pm IST to 3.30 pm IST You’ll enjoy this role if you are… Best-in-Class Customer Service: Provide unparalleled customer service experiences via phone, email, and chat, ensuring each interaction exemplifies the Zocdoc commitment to excellence. Strive to exceed user expectations, fostering advocacy and leaving a positive, lasting impression. Problem-Solving Assistance: Proactively identify and address patient issues, demonstrating empathy

Should have Knowledge of industrial catering Address: Plot No. D-234 Near Warale Village Chakan Phase 2 Road MIDC Rd Khed Maharashtra 410501. Facility: SCHINDLER INDIA - FS PUNE Qualification: 12th Experience: 4 - 5 years Source: Sodexo India | Job Code: IJP583379

AFM - Technical for PUN_Magarpatta Address: & 34 SEZ_HCLTech Magarpatta City Tower 7/A Magarpatta City Internal Lanes Pune MH& 34 Facility: HCL Tech MGP - Pune FM Qualification: Diploma Experience: 1 - 3 years Source: Sodexo India | Job Code: IJP582243

AFM - Technical for PUN Magarpatta Address: AP08 SEZ Unit IV 2nd Floor Block 1.6 Mekong Building Embassy Tech Park Phase 2 Hinjawadi Facility: HCL Tech MKNG - Pune FM Qualification: Diploma Experience: 2 - 5 years Source: Sodexo India | Job Code: IJP582229

Good Knowledge of Client Handling Menu Planning Team Handling Document Update & HSE Process Address: Village Kiwale Adjoining Pune-Mumbai Expressway Pune Facility: Symbiosis Kiwale Qualification: Diploma Experience: 5 - 6 years Source: Sodexo India | Job Code: IJP586199

Assistant - F&B Address: Akurdi Pune Maharashtra Facility: BAJAJ AUTO - AKURDI - FS Qualification: 10th Experience: 1 - 2 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP584499