As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently Act as an advisor to customers to ensure they’re leveraging the solution effectively Monitor and identify usage trends to uncover renewal risks and support greater adoption rates Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal) Who You Are: Customer-minded, always trying to provide the most value possible Fluency in Turkish required Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success. A strong communicator (written and verbal) with excellent attention to detail Experienced in independently negotiating contract terms and overcoming pricing objections fo
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Role overview
Job description
We are looking for an exceptional commercial lawyer who thrives in a fast-paced environment and isn't afraid of lofty goals and challenges. To succeed in this position, you must be able to work independently and efficiently. We also make sure to have fun while we resolve issues. You will handle contract negotiations and advise on a range of commercial issues important to MongoDB’s business. MongoDB is growing rapidly, and every person we hire has the opportunity to help shape the business and grow with the company. We are looking to speak to candidates who are based in Dublin for our hybrid working model. Responsibilities Draft and negotiate cloud and licensing agreements, and other technology contracts Provide strategic legal and business advice on contract-related issues to a rapidly-growing and high-performing sales organization and other teams within the sales ecosystem Identify and
…What they are looking for
Skills & requirements
Department · Legal & Risk Mgmt
Hiring company
MongoDB
MongoDB is the next-generation database that helps businesses transform their industries by harnessing the power of data. The world’s most sophisticated organizations, from cutting-edge startups to the largest companies, use MongoDB to create applications never before possible at a fraction of the cost of legacy databases. MongoDB is the fastest-growing database ecosystem, with over 9 million downloads, thousands of customers, and over 750 technology and service partners. Learn more at www.mongodb.com.
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