Associate Manager, Protect

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Risk Management is charged with protecting company assets. This group is responsible for minimizing risk – in legal, financial and operational areas – and its affects on the organization, as well as for enforcing security and safety measures. Coordinate effective resolution of member and/or provider/practitioner appeals, complaints and grievances. Responsible for the day-to-day management of staff to ensure effective resolution of member or provider/practitioner appeals, complaints and grievances for all products, which may contain multiple issues and, may require coordination of responses from multiple business units. Ensure timely, customer focused response to appeals, complaints and grievance. Responsible for day-to-day implementation of Aetna's appeals, complaints and grievances policies and procedures. Identifies trends and issues; reports on and recommends solutions. Accountable for meeting the financial, operational, and quality objectives of the unit. -Manages team's productivity and resources, communicates productivity expectations and balances workload to achieve customer satisfaction through prompt/accurate handling of customer concerns. -Serves as a content model expert and mentor to team regarding Aetna's policies and procedures, regulatory and accreditation req

Job Requisition ID # 26WD101203 Position Overview We are looking for an experienced, people-focused leader to join Autodesk’s Digital Support Team. As an Associate Manager, Customer Support, you will lead and develop a team focused on delivering exceptional customer support experiences. You will create a culture of accountability, empathy, collaboration, continuous learning, and feedback while empowering your team to perform at its best. You will coach employees, guide the team through complex product and process challenges, and partner across Autodesk to improve the customer and employee experience. You will also help shape team strategy, identify opportunities for operational improvement, and lead initiatives that move the business forward. In this role, you will continue building your expertise in construction technology while leading a team helping transform the construction industry. Work Location This is a hybrid role based in Denver, CO. Responsibilities Lead, coach, and develop a team of Customer Support Associates, setting clear expectations and creating an environment of accountability, engagement, and growth Own team performance by setting clear expectations, monitoring results, recognizing strong performance, and addressing performance gaps through timely coaching, feedback, and performance management Hire and onboard new Customer Support Associates and support their ongoing growth through career conversations, development planning, coaching, and meaningful learning opportunities Manage day-to-day team operations, including workload, coverage, pr

About the Team We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do — on every project, every day. This is especially true in Fraud Operations, where we're constantly finding new ways to minimize and prevent fraudulent activity on the platform. Through continuous improvement and operational excellence, our Fraud Strategy and Operations team protects both the business and our customers from bad actors. About the Role As a Senior Associate in Fraud Operations, you'll help safeguard our platform through fraud detection and prevention. You'll scale reviews, build collaborative relationships with our outsourced operations partners(BPO), and optimize operational processes. You'll also drive performance management initiatives to help those partner teams meet and exceed performance standards. This role blends project management, quality analysis, and vendor relationship management, with hands-on casework along the way. You will report into the Associate Manager on our Fraud Partner Operations team in our Fraud Strategy and Operations organization. This position requires an in-office presence at the DoorDash corporate office in Tempe, and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. Connect with the recruiter to determine what the in-office requirement for this role is. You're excited about this opportunity because you will… Own the day-to-day health of fraud queues worked by our outsourced vendor partners(BPO), monitoring performance against key operational goals and driving improvement plans when queues fall short Lead quality review programs with vendor QA teams, using root-cause analysis to improve review accuracy and strengthen fraud detection and prevention Combat fraud using data-driven insights and daily performance reporting, with your work directly informing decisions made by lea

Job Requisition ID # 26WD101509 GCPay, Product Support Representative Position Overview GCPay is a leading solution across North America, helping the commercial construction industry streamline and simplify the invoicing process. Our platform supports everything from payment application submission and review to lien waiver exchange and compliance management. With customers in all 50 states and Canada, we’re proud to power a critical part of the construction ecosystem. We’re looking for a Customer Support professional to join our fully remote team, working East Coast hours and reporting to the Customer Service Associate Manager. In this role, you’ll be the front line for our customers, helping them get the most out of GCPay while ensuring a smooth, reliable experience. Responsibilities Deliver high-quality support via phone, email, and live chat, assisting with technical troubleshooting, product usage, onboarding, and subscription inquiries Take ownership of customer issues from first contact through resolution, setting clear expectations and ensuring timely follow-up Accurately document and escalate technical issues, creating clear records that support efficient resolution and product improvement Monitor and manage support queues to consistently meet service level expectations Partner with cross-functional teams—including Sales, Customer Success, Engineering, and Finance—to advocate for customers and improve the overall experience Share customer feedback, trends, and insights with Tier 2 teams and leadership to help shape product and service enhancements Contrib

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. Empower Sales teams with the operational tools, training, and documentation to win The opportunity: Flexport’s Enablement team runs the programs and documentation that keep the whole company informed globally, with a heavy focus on our sales team. We’re looking for someone to run those programs day to day — from the documentation Flexport relies on across the org to a brand-new onboarding experience for our Account Executives (AEs). You’ll own the AMER Leadership Development Rotational Program and support two of Enablement’s other biggest programs: AE onboarding and ongoing sales excellence, alongside knowledge management and documentation across Flexport. You’ll work closely with sales leadership, get regular exposure to Flexport’s C-suite, and grow your scope as the Enablement team grows. You will: Own the AMER Leadership Development Rotational Program, an ~18-month rotation that places new grads across a rotation of 2-3 departments alongside a dedicated AI training curriculum. Support the AE onboarding program end-to-end: the six-week curriculum, the capstone graduation, and the tools that make ramping up stick. Support day-to-day sales enablement for our

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Lifecycle Marketing Operations Manager is an experienced Braze campaign architect responsible for asset development, audience segmentation, and campaign quality assurance in multiple marketing communication channels, including: email, SMS, push, and in-app messaging. With a strong focus on both campaign execution and stakeholder collaboration, the ideal candidate has superior attention to detail and time management skills, as well as the ability to understand business needs & objectives in order to consistently deliver pristine, on-time work. The LCM Ops manager will work closely with LCM strategists to recommend features, design tests, and review strategy to achieve shared OKRs. What you’ll do Under the direction of an LCM Operations Associate Group Manager, execute data-driven marketing initiatives utilizing a campaign management tool; perform activities such as audience selection, trigger qualification, suppressions, segmentation and arbitration Own the coding/building, approval process, and deployment of daily, monthly, and ad-hoc content-focused lifecycle marketing campaigns; contribute strategic thought leadership to the team’s campaign testing & optimization strategies Deliver on lifecycle campaign execution deadlines in various marketing channels (e.g. Email, Push, In-App Messag