Associate Product Manager - Care

Job Title META Clinical Application Specialist Job Description Job title: Clinical Application Specialist Your role: Develops and delivers clinical education sessions to customers, adhering to established organization’s standards, guidelines, and product-specific training materials. • Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment. • Provides first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required. • Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance. • Applies analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives. • Participates in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions. • Collaborates with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance. • Develops and maintains a deep understanding of organization’s products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations. • Contributes to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes, enhance service delivery, and optimize customer satisfaction. • Engages in moderately complex clinical or syst

Financial Advisory Service Offerings Teneo guides companies and their stakeholders through periods of uncertainty and stress to assess options, address financing and/or balance sheet stresses, create liquidity headroom, reduce costs, improve profitability, more efficiently run their businesses and turnaround and/or exit underperforming businesses, whilst communicating appropriately with stakeholders and, ultimately, deliver certainty from uncertainty. Our expert team also brings market-leading experience in developing and delivering contingency plans and insolvencies across multiple jurisdictions, providing credible fallback plans to protect value or helping to shape and affect a restructuring. We advise clients on strategies and actions to create, protect and realize value across the full spectrum of stressed or distressed transactions and industries, while helping leaders solve complex business challenges and achieve their goals. No two situations are the same, and our advice and approach is tailored to each set of circumstances and client. The Role As part of ambitious growth plans for our already successful Saudi business, we are looking for Associate Directors and Directors to join our Financial Advisory team in the Kingdom. Our Associate Directors and Directors have the opportunity to lead on a diverse range of engagements across different sectors and geographies, with responsibility for leading projects or key workstreams, managing junior staff and supporting senior leadership in client-facing delivery. Key Responsibilities Client service Lead and/or manage key parts of engagements, providing support to the Managing Director or often directly to the Senior Managing Director. Support client management teams in preparing and challenging business plans, short and/or longer term cash flow forecasts and restructuring plans. Providing cash management services to clients to identify working capital and other cash flow improvements

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound phone calls, Emails and respond to live chats in an efficient manner. Identify customer que

About Us Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others. Your role We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through website and live chat related to Tamara’s services. This role will be based onsite in our Riyadh Office. Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide. With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank. You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges. You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success. Your responsibilities Answer inbound Emails and respond to live chats in an efficient manner. Identify customer questions, concerns, and overall needs.