About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a
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Role overview
Job description
Job Title
META Clinical Application SpecialistJob Description
Job title:
Clinical Application Specialist
Your role:
Develops and delivers clinical education sessions to customers, adhering to established organization’s standards, guidelines, and product-specific training materials.
• Advises customers on the implementation of optimal clinical procedures and protocols to maximize the effectiveness and efficiency of the provided equipment.
• Provides first and second-line support to clinical support associate specialists and customers, offering guidance and expertise when additional knowledge or experience is required.
• Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
• Applies analytical skills to resolve medium complexity requests efficiently, exercising judgment within defined procedures and practices to determine appropriate actions that align with organizational goals and objectives.
• Participates in customer escalations, complaints (both safety and non-safety related), and feedback processes, following agreed-upon protocols to accurately capture information and manage associated actions.
• Collaborates with cross-functional teams, including product development, quality assurance, and regulatory affairs, to address customer concerns and enhance product performance.
• Develops and maintains a deep understanding of organization’s products, clinical applications, and relevant industry standards to effectively support customers and provide informed recommendations.
• Contributes to continuous improvement initiatives within the service organization, identifying opportunities to streamline processes, enhance service delivery, and optimize customer satisfaction.
• Engages in moderately complex clinical or system applications assignments, following established procedures and protocols to ensure consistent and efficient execution of tasks.
• Documents service records encompassing detailed descriptions of encountered problems and their corresponding resolutions within the comprehensive framework of the Service Management System.
• Establishes productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions and identifies the most economically efficient solution to minimize customer downtime while maximizing the optimal utilization of the delivered equipment.
You're the right fit if: (4 x bullets max)
minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.
#LI-PHILIPS
What they are looking for
Skills & requirements
Qualification
You're the right fit if: (4 x bullets max) minimum 4 years of experience with Vocational Education in Medical Industry, Clinical Support, Healthcare, Customer Service or equivalent
Hiring company
Philips
We're a health technology company improving people's health and well-being through meaningful innovation
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