About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the oppo
Salary not disclosed
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Role overview
Job description
The Global Clinical Supply (GCS) Automation Solutions Specialist will leverage qualified automation platforms to design and maintain forms, templates, and workflows across a broad range of projects that advance the business digital transformation goals.
For this position, candidates will need to be well versed in workflow digitization/automation tools and techniques, familiar with the Microsoft suite of applications, operate independently, be a creative problem solver, and have a willingness to continuously learn in order to successfully deliver optimal solutions across a diverse and dynamic portfolio. This role requires providing support across other global time zones based on business need, specifically from 8:00 p.m. to 5:00 a.m Philippine Time or 9:00 p.m. to 6:00 a.m. Philippine Time (equivalent to 8:00 a.m. to 5:00 p.m. U. S. Eastern Time).
Role Responsibilities
- Perform implementation and maintenance of Document Automation, and Workflow Business Enablement solutions
- Implement GCS SharePoint Sites and SharePoint based workflows using PowerApps / Power Automate
- Work with business Subject Matter Experts (SMEs) and Business Analysts (BAs) to ensure requirements are well defined and understood
- In partnership with Digital, support all aspects of the system change control process (prioritization of new functionality, definition of user requirements, User Acceptance Testing, System Development Lifecycle document reviews, etc)
- Create visually engaging presentation and training materials, process flows and guidance documents that enhance business use of technology
- Provide ongoing business support to business users
- Monitor utilization of core digitization solutions and regularly report usage metrics
- Identify opportunities for continuous improvement and lead or participate on projects that enhance GCS systems and processes
- Provide innovative insights on new or emerging technologies that can enhance how GCS operates
Basic Qualifications:
- Fluent in verbal and written English
- 3+ years working with digital transformation tools preferably in a regulated (e.g. GxP) environment
- BA/BS, in computer science, scientific, or business field required
- Experience and understanding of system validation / software development lifecycle
- Experience working with core Microsoft 365 solutions with a focus on PowerApps / Power Automate
- Experience developing workflows within a Business Process Management (BPM) platform (e.g. Pega, Salesforce, Metastorm, Winward)
- Comfortable preparing and presenting ideas and information in a variety of settings
- Must have strong inter-personal and customer service skills
Preferred Qualifications:
- Master’s degree preferred
- Project management experience and certification such as PMP, AIM or Lean Six Sigma Green Belt/Black Belt a plus
- Pega Business Architect or Systems Architect certification
- Experience / understanding of the Clinical Supply Chain
- Data visualizations skills a plus
- Technical writing skills a plus
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Will periodically require working across US, EU, Asia hours to support work activity and/or engagement with global colleagues.
Work Location Assignment: Hybrid
Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Logistics & Supply Chain Mgmt
About this listing
- Listed from Pfizer's careers site via Workday · last confirmed on the source 16 Oct 2026
- Posted 16 Oct 2026
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What they are looking for
Skills & requirements
Qualification
The Global Clinical Supply (GCS) Automation Solutions Specialist will leverage qualified automation platforms to design and maintain forms, templates, and workflows across a broad range of projects that advance the business digital transformation goals
Hiring company
Pfizer
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