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Active11h ago

Backend Engineer — Agent Experience

Deliveroo·📍 Deliveroo

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. About the team Agent Experience builds the AI-powered backend services that power agent-assist tooling on our Astra support surface — helping support agents resolve customer, merchant, and Dasher issues faster. We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure. What you'll do Build and maintain backend services for agent-assist features on Astra, taking on feature-level work with increasing independence. Translate requirements into working code: design the feature-level approach, write an RFC when the change affects other enginee

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What they are looking for

Skills & requirements

Qualification

We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure; Integrate with LLM-backed features — wiring up prompt/completion calls, handling provider responses, and validating output quality and correctness; Exposure to LLM-powered features in production (prompt/completion integration, provider APIs) is a plus — we'll ramp you up if you haven't worked with this directly

Department · Engineering (Trust)

Deliveroo logo

Hiring company

Deliveroo

The best local restaurants and takeaways are here to deliver. Order on Deliveroo today!

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