About the Role We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of DoorDash’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: Full-time position Weekly pay (every Friday) Direct contract with DoorDash Compensation and Bonuses: Base salary: $15,000 MXN monthly Monthly wellness bonus: $1,000 MXN Monthly grocery vouchers: $1,000 MXN Performance bonus: Up to $3,750 MXN Additional Benefits: Paid personal days in addition to legally mandated vacation days Work-from-home equipment provided Life insurance Aguinaldo: 15 days Savings fund: 10% Social Security and Medical Coverage: IMSS Ambulance service: 5 free events Medical assistance at home: 2 free events, subsequent services at preferential costs 24/7 medical orientation: Free phone consultations year-round Psychological assistance: Free initial consultation, preferential rates for additional sessions Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM Home nursing services Dental assistance and vision care program You're excited about this opportunity because you will... Handle three main channels: Inbound Calls, Chats, and Emails for DoorDash’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. Develop deep exp
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Role overview
Job description
At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future. While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you. About The Role Our Customer Service Representatives (CSR) serve as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s voice to the client and provide the connection between
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Skills & requirements
Department · Client Success Specialist
Hiring company
Beyond Finance
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