Business Process Consultant

Join Capco – Build the Future of Financial Services At Capco , we believe in being more than just consultants – we are active participants who drive transformation in the global financial services industry . Here, you won't just build your career, but shape the future of the banking sector. We foster a unique environment where our forward-thinking, passionate experts are empowered to innovate and collaborate, solving some of the industry's most complex challenges. We work hand-in-hand with clients in areas such as Banking, Capital Markets, Finance Risk & Compliance, Insurance, and Wealth & Investment Management to drive meaningful change and seize opportunities. Ready to make an impact? Learn more at capco.com . Your Career. Your Journey. At Capco, we encourage you to own your career path . We’re looking for high-performing individuals who are driven to reach their full potential and take their expertise to the next level. Now’s the time to start writing the next chapter of your professional story with us. We are looking for a Business Process Consultant to become part of our innovative team within Banking & Financial Services . About the Role: Business Process Consultant As a Business Process Consultant at Capco, you will play a key role in driving impactful change for our clients. You will have the opportunity to work with leading global banks and financial institutions to define, analyze, and optimize business processes that help organizations remain agile and competitive. What You'll Be Doing: Lead Problem Solving : Use your expertise to address client challenges and identify solutions to enhance business processes. Collaborate : Work as a Project Manager or interface with stakeholders and business users to scope, analyze, and define functional and business requirements. Drive Direction & Oversight : Set project goals and direction, oversee progress, and ensure the delivery of high-impact deliverables. Bridge Bu

About Capco Capco is a global technology and management consultancy specializing in driving transformation across the financial services industry. We work with leading banks, insurers and other financial institutions to tackle complex challenges, deliver meaningful change and build the financial services organizations of tomorrow. To strengthen our team, we are looking for a versatile Business Consultant with experience in Financial Services . Someone who enjoys variety, quickly understands new environments and can contribute across different types of projects and clients. About the role As a Business Consultant at Capco, you will work alongside our clients on a wide range of strategic, business and transformation challenges within the financial services sector. Your assignments can vary significantly. On one project, you might help a client redesign a business process or translate business needs into requirements. On another, you could contribute to a large-scale transformation, support the implementation of a new operating model or help stakeholders navigate regulatory or organizational change. What you’ll do Depending on the project, you may: Analyze business challenges and translate them into clear recommendations and actionable solutions. Gather, structure and challenge business requirements. Map and optimize business processes and customer journeys. Support business and digital transformation initiatives. Contribute to target operating model and organizational design projects. Prepare workshops, presentations and decision materials for client stakeholders. Coordinate with business, technology, operations, risk and other teams. Support project and change management activities. Build trusted relationships with stakeholders across different levels of the client organization. Bring structure to complex problems and help move projects from analysis to implementation. What we’re looking for You have: Professional experience within banking, insurance, payments,

CAPCO – THE FUTURE. NOW. Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We are dedicated to fully supporting our clients as they respond to challenges and opportunities in : Banking, Capital Markets, Finance Risk & Compliance, Insurance, and Wealth and Investment Management. Experience Capco for yourself at capco.com LET’S TALK ABOUT YOU You want to Own Your Career. You’re serious about rising as far and as fast as your work and achievements can take you. And you’re ready to write the next chapter of your career story: a challenging and rewarding role as a Capco Business Analyst Card Payments. LET’S GET DOWN TO BUSINESS You will be responsible for: Establish collaborative relationships with external and internal stakeholders Working closely with clients to define and optimize their roadmap Gather, analyze, and document business requirements. Support the design and optimization of card payment products, processes, and customer journeys. Shaping and executing complex digital transformations Ensure alignment between business objectives and technological solutions. SHOW US WHAT YOU’VE GOT Experience & Knowledge Minimum 5 years of professional experience . Proven experience as a Business Analyst, Product Owner, Product Manager, Product Expert, or a similar role . Experience acting as the link between business and IT stakeholders. Strong knowledge of card payment products and/or payment processes . Good understanding of the Belgian card payments market , digital wallets, and related products (e.g. Edenred and similar solutions). Experience with digitalization and transformation projects . Experience in process modelling and business pro

Help financial institutions build the next generation of fraud prevention. Online fraud and phishing are no longer simply cybersecurity or customer-awareness issues. For banks and insurers, fraud prevention is increasingly becoming a business transformation challenge involving payments, technology, data, customer journeys, operations and governance. At Capco, we help financial institutions translate this changing fraud landscape into practical solutions. Our work spans fraud prevention and detection, payment controls, real-time decisioning, fraud intelligence, customer protection and operating models. We are looking for an experienced Business Analyst with a strong track record in Fraud, Financial Crime, Payments or related Risk domains within financial services. What will you do? As a Business Analyst, you will work at the intersection of business, risk, operations and technology. You will help banks and insurers turn complex fraud challenges and regulatory requirements into concrete processes, requirements and solutions. Analyse and redesign fraud prevention and detection processes Translate business and regulatory requirements into functional requirements, user stories and process designs Design and improve payment and customer journeys around fraud prevention and intervention Define requirements for real-time fraud monitoring and decisioning Work on fraud data, behavioural analytics, device intelligence and fraud signals Support the design of fraud operating models, including roles, processes and governance Contribute to initiatives around victim support, case management and customer communication Facilitate workshops with stakeholders across Fraud, Risk, Payments, Operations, IT, Compliance and Customer Experience Translate complex business challenges into clear recommendations and actionable solutions What are we looking for? You are a Business Analyst who already has hands-on experience in fraud or a closely related domain and who understands the reali

About the role As a Data Analyst, you will help organizations turn complex data into meaningful insights and practical business solutions. You will work at the intersection of data, technology and business, supporting clients in improving data foundations, processes and decision-making. In this role, you will contribute to data-driven transformation initiatives, working closely with business stakeholders, data teams and technology teams. You will combine hands-on data preparation and analysis with project management and a strong understanding of business needs. What you will do Data Analysis & Preparation Collect, combine and prepare data from multiple sources for analysis and reporting. Design, maintain and optimize data flows and transformation processes. Analyze datasets to identify trends, patterns, anomalies and opportunities. Translate business questions into data-driven analyses and practical recommendations. Investigate data quality issues and work with data owners and providers to resolve them. Develop dashboards, visualizations and analytical outputs to support business decision-making. Data & Process Transformation Analyze existing data processes and identify opportunities for improvement and automation. Contribute to the redesign and optimization of data flows and analytical processes. Support data migration and transformation initiatives, including the transition to new data environments and tools. Challenge existing ways of working and propose innovative and scalable solutions. Help establish robust and sustainable data foundations. Project & Stakeholder Management Manage and coordinate data-related activities and project deliverables. Work closely with business users, data providers, IT teams and other stakeholders across different functions and locations. Translate business and operational requirements into clear data solutions. Plan, monitor and communicate progress, risks and dependencies. Present findings and recommendations cle

We're currently looking for a Junior Operations Specialist with a focus on Order Processing to join our Operations team. Someone with a passion for electric mobility, an interest in technology, and a desire to create the change we know is needed. This position is located at Polestar Belgium in Brussels and is limited to two years. We believe in a hybrid model when it comes to remote and onsite work, knowing that both in-person collaboration and individual time to focus are needed. What matters most is that people get the time, and support, to do what needs to be done. And to enjoy doing it, of course. Let us describe the challenge we offer In this role, you'll be expected to support the Planning, Ordering and Distribution Manager Belgium. Your key responsibility will be to process incoming orders from new and existing fleet or B2B customers. You will be in close contact with the Sales Team in order to ensure orders are processed efficiently and effectively. You will also be in close contact with the leasing companies and our headquarters in Sweden to ensure timely and correct order processing. A second part of the job is to monitor, analyze, optimize and automate existing (order) processes within the Operations Team, to make our organization future proof. What you'll do Process incoming fleet orders daily (review, validation, and approval), sharing responsibility with the Sales Department for order processing speed and First Time Right (FTR) percentage. Establish, monitor and analyze relevant internal reports Organize and stimulate internal cross-departmental alignment for order processing Assess and improve current ordering processes for fleet and business orders Support the continuous training of internal and external stakeholders with regards to changes in the fleet ordering process Optimize current business processes with the ambition to strive for Operational Excellence, focusing on improving the quality and processing speed of incoming orders by providing supp