Cards Experience Guide

As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way. Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required. Take Ownership Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure. Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement. Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status. Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans. Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support. Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks. You have an AI-first mindset: You love turning manual processes into scalable AI solutions, constantly seeking ways to automate operations and scale impact. You have deep Chargeback understanding: You possess strong expertise in chargebacks, cards operations, merchant disputes. You are a relentless problem solver: You hunt for the root cause of operational issues using data instead of opinions, ensuring permanent and systemic fixes. You possess a Get Shit Done mentality: You thrive on hands-

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Business Analyst - Payments Pricing As a Business Analyst - Pricing in the Global Payments Pricing team, you'll be central to Adyen's financial performance in global card payments. This role goes beyond traditional pricing - you'll be our team's expert on interchange and scheme fee charges for Card Networks such as Mastercard and Visa in the EMEA region, and ensure the financial stability of Adyen’s transactional cost prediction engine. Your responsibilities include optimizing our fee structure, contributing to reconciliation of costs, improving our processes and tooling, and generating insights that provide a holistic understanding of complex fee dynamics. You will reinforce Adyen’s commitment to fee transparency and reduce our customer’s total cost of payment. As the go-to expert within the Global Payments Pricing team, you’ll work closely together with global teams, including Product, Engineering, Finance, and Partnerships. What You'll Do Ensure merchants are charged the most accurate and optimal cost price for payment transactions, leveraging data and insights to refine fee passthrough predictions. Analyze and identify the necessary data to address questions, extract the required data, and perform analysis. Implement fee change rollouts to maintain our cost infrastructure and manage the merchant experience. Optimize, build

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Compliance Officer We are looking for a highly organized, detail-oriented, and commercially aware individual contributor to join our Payments Compliance team as a Senior Compliance Officer for our Brand Integrity pillar. This role is focused on supporting the governance, execution, and continuous improvement of our brand-integrity programs, including network initiatives such as BRAM, VIRP, GRIP, and related oversight for complex merchant verticals such as payment facilitators, marketplaces, and other higher-scrutiny business models. You will work at the intersection of Payments Compliance, Risk, Commercial, Partnerships, Legal, and Operations to help ensure our brand-integrity framework is consistently applied, well-documented, and scalable across regions. This role is ideal for someone who enjoys structured problem-solving, cross-functional coordination, and turning policy and program requirements into practical execution. What you'll do Lead and coordinate program management activities across the Brand Integrity pillar, including network program tracking, escalations, remediation follow-up, documentation, and stakeholder coordination. Support the operational governance of card-network and alternative payment method related integrity programs, ensuring requirements are tracked, communicated, and implemented consistentl

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Senior Partnerships Manager - Visa Adyen is looking for a Senior Partnerships Manager who will advance Adyen’s strategy and agenda with Visa globally. In this role, you will lead high-impact Visa partnerships for Adyen and use your expertise and influence to build strong inroads across their global organization. You will serve as a recognized subject matter expert whose insights help shape our partnership strategy, while working together with a broad range of senior cross-functional stakeholders across Product, Commercial, and Finance teams. This is a full-time position based in our London or Amsterdam office reporting into our Head of Card Network & Product Partnerships. What you’ll do Strategic Partnership Management: Build and nurture deep global relationships with Visa across all levels. Architect and execute multi-year strategic plans for key initiatives and establish partnership frameworks to ensure Adyen remains at the forefront of payments innovation Deliver High-Impact Outcomes: Drive breakthrough commercial performance and long-term financial scalability for our Visa portfolio. Solve complex, ambiguous payment ecosystem challenges by leveraging deep analytical insight into scheme economics, scheme fees, and incentive structures Product Strategy & Innovation: Serve as a key strategic advisor to Product. Deeply shape

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. The Opportunity Adyen operates as a full-stack payment processor and licensed global banking institution, capturing the behavior and complex interactions of billions of shoppers and millions of businesses worldwide. As we scale our footprint in banking, card issuing, and embedded financial products, the financial risk profiles we manage are significantly higher than traditional payment processing alone. We are leveraging our unique position to build advanced, data-driven risk management capabilities to proactively detect and mitigate platform fraud and commercial risk. We are looking for a Group Product Manager (GPM) to lead and develop a senior team of product managers within Adyen’s Commercial Risk & Platform Fraud group. This is not a standard product role. We need an all-around biztech leader who possesses strong technical instincts but treats the domain like a high-growth business, balancing architecture with a commercial mindset, regulatory strategy, and high-friction cross-functional alignment. What You'll Do Drive Commercial Excellence: Formulate and execute a strategic vision that transforms risk mitigation into customer value. Treat these premium, paid capabilities like your own business, balancing pricing strategy, revenue drivers, and costs to ensure responsible growth. Lead & Develop Senior Talent:

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Java Software Engineer Our engineers are reshaping the payments landscape. We’re looking for more talented problem solvers to help us address a unique set of challenges. As an engineer at Adyen, you will be responsible for the full development cycle from software design to testing and ensuring everything works as expected in production. You will work with one of the biggest PostgreSQL databases out there, focusing on maintaining the platform's performance and reliability. We are looking for Java Engineers and Senior Java Engineers for a number of teams within our payments solution. Payments solution: As a Java Software Engineer within payments solution, you will build and improve integrations at a global scale for in-store and online payments. We make sure that our merchants and partners have a seamless integration with the Adyen platform. We are responsible for: Building the best and most efficient payment engine globally Building connections to all relevant payment methods and card schemes (Visa,Mastercard, Amex, etc) worldwide. Removing the complexity for our businesses to integrate them separately. Create a high-available, highly-scalable payment processing platform and connect to hundreds of external APIs. Given our global scale, automating all core processes to match funds to the penny, is a continuous challenge. D