Catering Concierge Specialist, DoorDash for Business

About the Team: DoorDash for Business is an exciting new arm of the DoorDash platform, focusing on providing meals solutions to companies. We're building and scaling new ways to delight our corporate customers, by leveraging the DoorDash platform and focusing on the white-glove experience. The LiveOps team is specifically focused on proactively solving client blockers with as little disruption to our clients day to day as possible. About the Role: As a LOS (LiveOps) team member, you will execute on various standard operating procedures, utilizing internal tools to provide best in class support to our Customers, Merchants, and Dashers on high value Catering orders. Your work will keep a pulse on new and upcoming support operations as you work to improve and incubate new initiatives within DoorDash for Business. You're excited about this opportunity because you will… Anticipate customer needs and resolve issues before they arise, ensuring seamless experiences that build trust and loyalty. Collaborate with teams to identify opportunities for process optimization Leverage your skills to tackle new and diverse challenges. Work cross functionally with different departments within DoorDash for Business. Your responsibilities as part of your scope include but are not limited to: Triage customer support issues to assess urgency and assign prioritization. Ability to utilize internal and external tools to complete SOP requirements. Proactively contact Customers, Merchants, and Dashers via phone, text, or chat to resolve moderately complex issues. Create documentation for processes to support specific experiments and initiatives that improve quality (fill out tracker for adherence, but flag gaps/create docs) Support new operational processes and pilots. Surface potential operational improvements and trends across the catering product. We're excited about you because… You have 2+ years experience working in customer support, operations, or account management. Y

About the Team DoorDash for Business is one of DoorDash's fastest-growing businesses, helping organizations engage and support their employees through meal benefits, workplace catering, gifting, and other workplace solutions. As companies continue investing in employee engagement and return-to-office initiatives, we're expanding our product offerings, launching internationally, and building toward a one-stop solution for corporate workplace needs. By the end of this year, DoorDash for Business is expected to become DoorDash's next billion-dollar business, making it one of the company's highest-growth investment areas. Joining this team means joining a startup within DoorDash—where you'll have the ownership and speed of a high-growth business backed by the scale, resources, and brand of a global leader. About the Role As a Strategic Account Executive, DoorDash for Business , you'll own the full sales cycle, partnering with enterprise organizations to introduce DoorDash for Business and close complex, high-impact deals. You'll build relationships with executive stakeholders, uncover business priorities, and deliver tailored solutions that help companies better engage and support their employees. This is a consultative, hunter-focused role where you'll collaborate closely with Product, Marketing, Customer Success, Legal, and Leadership while helping shape one of DoorDash's fastest-growing businesses. If you're energized by building new relationships, solving complex business challenges, and making an impact in a high-growth environment, you'll thrive on this team. You’re excited about this opportunity because you will: Identify and Prospect Strategic Partners: Identify, prospect, and engage high-value, enterprise-level organizations to create long-term partnerships and opportunities for collaboration. Build and Maintain Relationships: Cultivate strong relationships with senior executives and decision-makers (C-suite, VP-level, etc.) within target organizations, in addi

About the Team DoorDash for Business is one of DoorDash's fastest-growing businesses, helping organizations engage and support their employees through meal benefits, workplace catering, gifting, and other workplace solutions. As companies continue investing in employee engagement and return-to-office initiatives, we're expanding our product offerings, launching internationally, and building toward a one-stop solution for corporate workplace needs. By the end of this year, DoorDash for Business is expected to become DoorDash's next billion-dollar business, making it one of the company's highest-growth investment areas. Joining this team means joining a startup within DoorDash—where you'll have the ownership and speed of a high-growth business backed by the scale, resources, and brand of a global leader. About the Role As a Strategic Partnerships Sales Executive , you'll own the full sales cycle, partnering with enterprise organizations to introduce DoorDash for Business and close complex, high-impact deals. You'll build relationships with executive stakeholders, uncover business priorities, and deliver tailored solutions that help companies better engage and support their employees. This is a consultative, hunter-focused role where you'll collaborate closely with Product, Marketing, Customer Success, Legal, and Leadership while helping shape one of DoorDash's fastest-growing businesses. If you're energized by building new relationships, solving complex business challenges, and making an impact in a high-growth environment, you'll thrive on this team. You’re excited about this opportunity because you will: Identify and Prospect Strategic Partners: Identify, prospect, and engage high-value, enterprise-level organizations to create long-term partnerships and opportunities for collaboration. Build and Maintain Relationships: Cultivate strong relationships with senior executives and decision-makers (C-suite, VP-level, etc.) within target organizations, in addition to inte

About the Team DoorDash for Business is one of DoorDash's fastest-growing businesses, helping organizations engage and support their employees through meal benefits, workplace catering, gifting, and other workplace solutions. As companies continue investing in employee engagement and return-to-office initiatives, we're expanding our product offerings, launching internationally, and building toward a one-stop solution for corporate workplace needs. By the end of this year, DoorDash for Business is expected to become DoorDash's next billion-dollar business, making it one of the company's highest-growth investment areas. Joining this team means joining a startup within DoorDash—where you'll have the ownership and speed of a high-growth business backed by the scale, resources, and brand of a global leader. About the Role As a Enterprise Account Executive, DoorDash for Business , you'll own the full sales cycle, partnering with enterprise organizations to introduce DoorDash for Business and close complex, high-impact deals. You'll build relationships with executive stakeholders, uncover business priorities, and deliver tailored solutions that help companies better engage and support their employees. This is a consultative, hunter-focused role where you'll collaborate closely with Product, Marketing, Customer Success, Legal, and Leadership while helping shape one of DoorDash's fastest-growing businesses. If you're energized by building new relationships, solving complex business challenges, and making an impact in a high-growth environment, you'll thrive on this team. You’re excited about this opportunity because you will: Identify and Prospect Strategic Partners: Identify, prospect, and engage high-value, enterprise-level organizations to create long-term partnerships and opportunities for collaboration. Build and Maintain Relationships: Cultivate strong relationships with senior executives and decision-makers (C-suite, VP-level, etc.) within target organizations,

About the Team DoorDash for Business (DDfB) is one of DoorDash's fastest-growing businesses, helping organizations engage and support their employees through meal benefits, workplace catering, gifting, and other workplace solutions. As companies invest in employee engagement and return-to-office initiatives, we're expanding our product offerings, launching internationally, and building toward a one-stop solution for corporate workplace needs. Joining this team means joining a startup within DoorDash - you'll have the ownership and speed of a high-growth business backed by the scale, resources, and brand of a global leader. About the Role We're looking for an Inbound Sales Development Representative to join our DoorDash for Business team, focused on converting inbound interest into qualified pipeline within Mid Market to Strategic accounts. You'll work inbound leads within SLA, quickly assessing fit and intent before they ever reach an Account Executive. As DDfB's first line of communication for prospects who've already raised their hand, you'll shape their first impression of us and run structured discovery conversations that set our sales team up for success. You'll also take on periodic outbound-oriented projects tied to DoorDash for Business growth and GTM testing, using our existing playbook. This role requires working from the New York office 2–3 days per week. You will report into the Business Development Manager in our pre-sales organization. You're excited about this opportunity because you will… Own inbound leads from the moment they hit your queue, working within defined SLAs to make first contact, qualify, and route - speed and responsiveness are the job, not a nice-to-have Qualify inbound interest against clear criteria- and just as importantly, disqualify quickly and cleanly so sales time goes to the accounts worth pursuing Run structured discovery conversations to understand intent and need, then hand off well-briefed, sales-ready meetings

About the Team DoorDash for Business provides meal solutions to our corporate clientele, but we aren’t stopping there. Our mission is to become the premier benefits partner for executives, employees, and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer for every business use case. We are building an entrepreneurial, customer-obsessed, and fast-moving team to create the right products and services for the future of work. About the Role As a Premium Resolution Partner, you’ll be the trusted point of contact for DoorDash for Business and Catering customers when the answer isn’t straightforward and the stakes are high. You’ll own complex customer issues from start to finish, working directly with customers across phone, video, and email to understand what happened, navigate the right path forward, and see the resolution through. While our frontline Support teams are built to resolve issues in the moment, you’ll step in when a problem requires deeper investigation, cross-functional coordination, or ownership beyond a single interaction. You’ll have the autonomy and accountability to drive these issues forward—digging into our systems, bringing together the right partners, and staying with the customer until there’s a meaningful resolution. Reporting to the Manager of Customer Operations, you’ll work closely with Account Management, Product, Strategy & Operations, and other teams across DoorDash. You’ll develop deep expertise in how our products and operations work, advocate for customers, and turn what you learn from individual cases into insights that improve the experience at scale. This is a high-visibility, high-ownership role supporting some of DoorDash for Business’s largest and most sophisticated customers, including Fortune 1000 companies. As we grow the team from one to three, you’ll also help define how Premium Resolution works and what great loo