Cloud Support Analyst II/III

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager, and Compass. Join our team and be at the forefront of innovation and creativity as we scale cloud deployments for our customers. We are looking to speak to candidates who are based in Toronto for our hybrid working model. Life in MongoDB Technical Services As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat. But don’t worry – you’ll have time to prepare before you take on your first escalation. The limits of your understanding will constantly be pushed, and you’ll be challenged to grow. Underlying it all is the fuel that drives our team: customer obsession. We keep mission-critical deployments online, recover from high-pressure incidents with grace and humility, become trusted advisors, and work so closely with our customers that they would swear we were part of their team. Role scope: This is a technical Team Lead role rather than a traditional people-manager role. The Lead is expected to provide day-to-day technical and operational leadership, while formal personnel decisions remain with the manager. As the Cloud Support Team Lead, you will: Lead and mentor a small, distributed team as a hands-on technical player-coach Spend approximately 50% of your time directly supporting customer issues, complex cases, escalations, and technical investigations. Own frontline service quality by monitoring queue health, case and chat aging, diagnostic quality, staffing coverage, and workload allocation Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders Turn recurring customer problems and support trends into pr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role You are a deep technical architect. Whether it's a Fortune 500 CTO or a startup founder, you know how to read the room and steer it. You have handled enough OAuth token flows, SCIM failures, and multi-product integration edge cases to spot root issues fast. In this role, you will help shape how developers understand identity at scale. You serve as the top technical escalation point for our support team. You are our domain expert. You influence product roadmaps. You mentor engineers. You challenge standard practices. You raise the bar across the entire global team. You handle ambiguity well. You operate with full autonomy. You focus on delivering outcomes that unblock our most complex accounts. What You Do Strategic Escalations and Architecture This is not primarily a queue role. You will mostly engage on cases that exceed senior engineer scope, the ones that need architecture judgment, not triage. End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations. Cross-Functional Bridge: Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design. Architectural Consulting: Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope. Product and Executive Engagement Roadmap Influence: Partner with Product Management and Engineering

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments. We are looking for highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operated. Success in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help others. Location and working model This role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office. Office location: 333 Bay St., Suite 1400, Toronto, ON M5H 2R2, Canada Cool things you’ll do You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. What you need We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted. The ideal candidates should have strong technical experience in one (or more) of the following areas Systems administration Distributed systems Network Administration Database architecture and administration Application Architecture Data architecture and design Per

Platform Engineering is the department within SRE that is responsible for a range of critical infrastructure and operational functions that support the broader engineering organization. Among these are our multi-cloud-provider Kubernetes infrastructure, networking, load balancing (including our public-facing edge and internal service mesh), and observability and alerting systems. The Deployments team designs and maintains our continuous delivery infrastructure, ensuring reliable code deployment from development through production for all engineering teams. This infrastructure is primarily composed of Argo Workflows and ArgoCD. The team also provides tooling that enables clear system ownership and facilitates self-service onboarding for development teams. We are looking to speak to candidates who can work East Coast hours. The ideal candidate should Have 6+ years of experience in software development and operating distributed systems Proficiency in Python, Go, or a similar language Proven experience building and operating large-scale continuous integration and continuous deployment (CI/CD) pipelines Possess a customer-focused mindset Value efficiency in processes and operations Prefer automation over manual process (“allergic to ops work”). We are a small team of software engineers with a strong bias towards software solutions to avoid toil Experience using and extending containerization technologies, particularly Kubernetes, to enhance application agility, optimize resource utilization, and accelerate time-to-market Expertise in cloud infrastructure platforms, including AWS, Google Cloud Platform (GCP), or Azure Understanding of Linux operating system internals and networking concepts (e.g., TCP/IP, DNS, TLS, routing) Expectations Contribute to developing a world-class continuous deployment experience, enabling the rapid and reliable shipment of MongoDB products This includes, but is not limited to, contributing to open-source projects, or engineering software-based

Accelerate modern data platform delivery by building secure, automated, and scalable DevOps solutions. Join Capco to help transform enterprise data and analytics through cloud-native engineering and continuous delivery. The Role We're seeking a DevOps Engineer with strong Azure cloud and DevOps expertise to support the delivery of enterprise data and analytics platforms. In this role, you'll design and maintain CI/CD pipelines, automate infrastructure and application deployments, and help ensure secure, reliable, and efficient delivery across Azure-based data environments. We're open to contracting or full-time for the right candidate. Working alongside architects, developers, and platform engineers, you'll drive automation, improve operational excellence, and enable faster delivery of high-quality solutions for our clients. What You'll Do Design, implement, and maintain Azure DevOps CI/CD pipelines supporting enterprise data and analytics platforms. Automate the deployment of Microsoft Fabric, Azure Data Factory, Azure Synapse Analytics, Azure Databricks, and Power BI assets across development, test, and production environments. Configure and manage Azure environments, release pipelines, infrastructure, security controls, secrets management, and identity access. Implement infrastructure as code, monitoring, logging, and deployment automation to improve platform reliability and operational efficiency. Collaborate with cross-functional delivery teams to continuously enhance deployment processes, automation, and DevOps best practices. What We're Looking For Proven experience (5+ years) as a DevOps Engineer supporting Azure cloud environments and enterprise data platforms. Strong expertise designing and maintaining Azure DevOps CI/CD pipelines, release management, and environment configuration. Hands-on experience with Infrastructure as Code using Bicep or ARM Templates, along with PowerShell and/or Python scripting. Experience with Git version control, Azure security,

Location: Toronto (Hybrid – 4 days per week) | Practice Area: Banking & Payments | Type: Permanent Help financial institutions strengthen cryptographic protection, governance and resilience across complex technology environments. The Role As a Senior Consultant, Cryptography at Capco, you will help our financial services clients strengthen how they protect sensitive data across on-premises and cloud environments. You will bring practical knowledge of applied cryptography alongside experience identifying cryptographic and data security gaps at enterprise scale. Working with technology teams, asset owners and other stakeholders, you will help develop cryptographic requirements, monitor adherence, identify areas of non-compliance and support effective remediation. The role spans cryptographic governance, encryption, PKI, key lifecycle management and emerging areas such as post-quantum cryptography and cryptographic agility. What You’ll Do Develop and enhance cryptography frameworks, guiding principles, policies, procedures, standards and technical requirements. Identify cryptographic and data security gaps, assess their impact and work with asset owners and stakeholders to remediate areas of non-compliance. Support cryptographic protection of Data at Rest and Data in Transit across on-premises and public cloud environments. Provide guidance across encryption, PKI, key lifecycle management, TLS, digital certificates and database Transparent Data Encryption (TDE). Develop and execute remediation plans relating to audit findings and help strengthen cryptographic controls across complex enterprise environments. What We’re Looking For Strong experience with applied cryptography, cryptographic governance and enterprise data protection within complex technology environments. Knowledge of symmetric and asymmetric encryption, PKI, x509 digital certificates, SSH, TLS, TLS cipher suites and cryptographic key lifecycle management. Experience with encryption technologies across