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Active3w ago

Commercial Customer Success Manager - EMEA

Sigma Computing·📍 London, England, United Kingdom

Employment

Full-Time

Work mode

On-site

Experience

MID LEVEL

Salary

Not disclosed

Salary not disclosed

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Role overview

Job description

We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an in-office role based out of the London office. Key Responsibilities: Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. NDR Growth: Develop and implement strategies aimed at maximizing NDR.

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Role market pulse

How Customer Success Manager demand looks in United Kingdom

50/100 · steady

Live jobs

16

Posted 30d

12

30d movement

Early signal

Remote share

31.3%

Salary listed

6.3%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Qualification

Required Skills / Experience: Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field; 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry

Department · Customer Success

Sigma Computing logo

Hiring company

Sigma Computing

Transportation & Logistics

Build and run AI apps, dashboards, and agents on governed warehouse data. Sigma lets every team build with chat, a spreadsheet, SQL, or Python.

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