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Active6d ago

Community Crisis Investigator

Airbnb·📍 United States

Employment

Full-Time

Work mode

On-site

Experience

SENIOR LEVEL

Salary

$106K – $125K/yr

Role overview

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: When a significant severe safety incident impacts, or threatens to impact, our community or company, the Community Crisis Management (CCM) team works to coordinate a swift and effective response across the company to mitigate any continued damage. The team is responsible and accountable for immediate decisions, managing the cross-functional response to severe safety crises on the platform, keeping Airbnb leadership properly informed and involved, and for alerting relevant team leaders to any root causes

…

About this listing

  • Listed from Airbnb's careers site via Greenhouse · last confirmed on the source 19 Oct 2026
  • Posted 15 Oct 2026

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What they are looking for

Skills & requirements

Qualification

Your Expertise: 6+ years of experience in customer support or front-line work handling escalated, sensitive cases, including crisis or survivor-facing work such as a crisis line, victim advocacy, emergency response, or trust and safety; All qualified individuals are encouraged to apply

Department · Community Support

Hiring company

Airbnb

Technology

Get an Airbnb for every kind of trip → 7 million holiday rentals → 2 million Guest Favourites → 220+ countries and regions worldwide

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