Compliance and Prevention Associate (Complaints Management)

About the Role N26 is seeking an analytical, regulatory-minded Complaints Compliance & Prevention Manager to lead compliance governance, audit remediation, and the preventive control framework within our Complaints Management & Prevention department. Reporting directly to the head of the department, you will own the end-to-end planning and execution of our regulatory remediation roadmap, separating administrative control and preventive functions from operational case handling. In this role, you will establish a robust, BaFin-compliant preventive Root Cause Analysis (RCA) framework and oversee CMP's Written Orders (SfO) to ensure full operational integrity, data quality, and compliance across all active N26 markets.The role combines a compliance mindset with deep understanding of operations specificity. What You Will Do Regulatory Remediation & Governance: Lead the end-to-end delivery of the regulatory remediation roadmap, managing Test of Design (ToD) and Test of Effectiveness (ToE) milestones in alignment with BaFin MaBeschwer, MaComp, MaRisk, and general KWG expectations. Preventive Framework & RCA: Build, govern, and scale the preventive RCA framework (MaBeschwer Tz. 18), establishing risk-based selection triggers beyond volume (e.g., PSD2, WpHG, financial loss, reputational risk) to eliminate systematic product and process defects. Written Order (SfO) Ownership: Maintain, update, and own CMP’s Written Orders, procedures, and work instructions for structural compliance, process consistency, and cross-market operational alignment. Control Function & Stakeholder Interface: Serve as the primary operational contact for 2LoD (Compliance, Risk Management), 3LoD (Internal Audit), and external regulatory stakeholders. Team Leadership & Performance: Direct and mentor Associate/Specialist team members in the matrix structure and cross-functional alignment with Product, Tech (PTX), Legal, and CS. What You Will Bring Minimal requirements:

About the opportunity We are seeking a highly driven Steering & Planning Associate for our Customer Risk Lifecycle (CRL) domain, helping achieve N26’s ambition to be a pioneer in the prevention of Financial Crime. This presents a unique opportunity to work on cutting-edge initiatives in an ever-changing space to safeguard N26 customers from fraud, scams, and digital identity attacks, and safeguard the bank against money launderers and money mules through their whole risk lifecycle. You will play a pivotal role in bridging the gap between strategy and execution, helping N26 grow and run better by translating ambitious goals into clear KPIs and tangible results. In this role, you will be part of a high-impact team that acts as a strategic partner to leadership, driving value and business resilience across our core risk and compliance lines. If you are interested in learning how we leverage technologies like Machine Learning and Generative AI end-to-end—from a front-end UX perspective to back-end and staff tooling at onboarding, device pairing, payment, and card transactions—this position is for you! You will be working on initiatives that are at the heart of all risk-based decisions that support new and existing product propositions while ensuring compliance with future regulations. In this role, you will: Help ensure the Anti Financial Crime Strategy is well-defined, owning and refining the segment strategy to enable data-driven trade-offs across the Customer Risk Lifecycle. Act as a subject matter expert, developing a deep understanding of business drivers, infrastructure, and processes related to financial crime prevention and staff investigations. Lead continuous improvement initiatives by analyzing workflows and performance metrics to identify inefficiencies, streamline processes, implement automation, and support scalable business growth. Monitor KPIs and SLAs to ensure alignment with company objectives, proactively reviewing data and performance insights. I

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Global Food Safety team exists to keep Wolt’s operations safe, compliant, and trusted across every market we’re in. We partner closely with the business on growth and operational excellence initiatives, building customer trust through clear standards, data-driven improvements, and food safety programmes that actually hold up on the ground. We’re looking for an Associate Manager, Food Safety to help us build and run these programmes across our European markets. You’ll work closely with operations, legal, policy, and frontline teams to protect our customers and partners, and to keep our sites compliant as we grow. Expect regular travel across our European locations. What you’ll be doing This is a hands-on role that blends policy work with real, on-the-ground problem-solving. You’ll partner with country and area leaders, support external audits, and help translate global food safety standards into steps that actually work locally. Day-to-day in this role you’ll: Partner with country and area leaders to manage food safety compliance and find pragmatic solutions to emerging risks. Support our external audit programme, coordinating schedules with third-party auditors and local food authorities. Help develop and maintain our global food safety policies, procedu

About the Team At Trendyol Legal, we go beyond compliance—shaping business decisions with legal insight and strategic perspective. As trusted advisors, we support teams across the company on matters ranging from contracts and corporate law to labor, competition, transportation, and regulatory frameworks. By embedding legal thinking into every stage of business design, we safeguard the company’s integrity while enabling agile, sustainable growth. We are seeking a Senior Legal Counsel to join our European Legal team. This individual will be covering a broad and complex portfolio of regulatory and commercial topics, including marketplace seller matters, product compliance, customs law, payment regulation, and warehouse and logistics agreements. The role requires someone who combines deep legal expertise with strong business acumen, the ability to lead and develop a team, and the drive to build scalable legal frameworks in a fast-paced, cross-border environment. Responsibilities Oversee all legal matters for marketplace sellers, including contract negotiations, dispute resolution, and sanctions management. Advise on EU product compliance, covering safety standards, labeling, packaging waste, and ecodesign requirements. Provide guidance on cross-border trade, including the EU–Turkey Customs Union, import duties, and IOSS/OSS schemes. Manage payment regulation compliance and lead contract negotiations with Payment Service Provider (PSP) partners. Draft and manage logistics agreements, including warehouse, supplier, and last-mile carrier contracts and liability. Translate EU regulatory developments into actionable guidance for internal Operations, Finance, and Product teams. Manage relationships with external counsel and regulatory bodies. Expected Quali

About the opportunity The Manager, Business Audit function supports internal audit activities across the N26 group, including external contractors and subsidiaries, in line with professional and regulatory standards. Key responsibilities include conducting internal audits, preparing detailed audit reports within defined scopes, and ensuring audit findings are addressed on time. The position also involves contributing to key projects while maintaining independence, avoiding conflicts of interest, and upholding internal audit policies and professional standards. In this role, you will: Support the development of a comprehensive risk-based annual audit plan for business functions, including product, customer operations, sales, marketing, and partnerships Support and conduct all business internal audit activities within the N26 group including external contractors Prepare the internal audit reports as per requirements with strong focus on attention to details of specific boundaries of the audit/s defined scope; big plus experience in compliance and WPHG requirements Monitor in an appropriate form whether the findings identified during the audit are remedied within the specified timeframe Participate in key projects, while guarding independence, avoiding conflicts of interest and maintain internal audit policies and procedures Performing work in accordance with established professional and regulatory standards What you need to be successful: Background: Successfully completed degree in economics or comparable training. Gained at least 5 years working experience as Internal Auditor in an international company, in a regulated environment. Preferably in a bank or other financial institution or an audit company. High degree of process understanding as well as profound knowledge in the areas of online banking and retail products. Very good insight into Banking laws & requirements, and willing to become acquainted with local specific Banking laws, standard bank

About the Opportunity We are seeking a passionate, technically-minded Product Manager - Product Factory to join our Core Systems team. Our mission is to disrupt traditional core banking technology standards by building highly configurable, modular, and automated solutions that enable rapid financial product launches across Europe, backed by automated compliance and seamless data flows. The Core Systems segment is split between our Barcelona and Berlin, which serve as the primary product and tech hubs for N26 globally. What is the "Product Factory"? The Product Factory is the central engine room of N26’s core banking platform. Rather than hardcoding software from scratch for every new country or account type, the Product Factory builds the modular "building blocks" (flexible APIs, internal configuration engines, and a centralized product catalog) of the bank. As the Product Manager for this group, you will own the internal platforms that allow N26 to dynamically mix, match, and launch new financial products (like specialized savings accounts, premium tiers, or localized lending features) in a highly competitive, scalable, and compliant manner. In this role you will: Build Internal Self-Service Tools: Drive the strategy and execution for self-service product configuration and orchestration tools, enabling internal regional and market teams to launch or modify financial products without needing engineering intervention. Own Platform Strategy & Roadmap: Define and execute the roadmap for N26's core product infrastructure, including the orchestration of transactional and gateway data flows that power our underlying financial systems. Manage the Central Product Catalog: Maintain and scale the central system of record for N26's financial features, interest rates, limits, and fee structures, ensuring high system availability and data integrity. Cross-Functional Collaboration: Partner with other product managers, designers, and core engineers to continuously improve N26'