Banking Complaints Project Manager

About the Role We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany. What You Will Do Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring Minimal requirements: 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, full working proficiency in German language. Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. Functional & Technical Knowledge: Practica

About the Opportunity We are seeking a passionate, technically-minded Product Manager - Product Factory to join our Core Systems team. Our mission is to disrupt traditional core banking technology standards by building highly configurable, modular, and automated solutions that enable rapid financial product launches across Europe, backed by automated compliance and seamless data flows. The Core Systems segment is split between our Barcelona and Berlin, which serve as the primary product and tech hubs for N26 globally. What is the "Product Factory"? The Product Factory is the central engine room of N26’s core banking platform. Rather than hardcoding software from scratch for every new country or account type, the Product Factory builds the modular "building blocks" (flexible APIs, internal configuration engines, and a centralized product catalog) of the bank. As the Product Manager for this group, you will own the internal platforms that allow N26 to dynamically mix, match, and launch new financial products (like specialized savings accounts, premium tiers, or localized lending features) in a highly competitive, scalable, and compliant manner. In this role you will: Build Internal Self-Service Tools: Drive the strategy and execution for self-service product configuration and orchestration tools, enabling internal regional and market teams to launch or modify financial products without needing engineering intervention. Own Platform Strategy & Roadmap: Define and execute the roadmap for N26's core product infrastructure, including the orchestration of transactional and gateway data flows that power our underlying financial systems. Manage the Central Product Catalog: Maintain and scale the central system of record for N26's financial features, interest rates, limits, and fee structures, ensuring high system availability and data integrity. Cross-Functional Collaboration: Partner with other product managers, designers, and core engineers to continuously improve N26'

About the opportunity We are seeking an experienced Lead Technical Product Manager for our Machine Learning Platform within the Intelligent Operations Platforms segment. In this role, you will define the long term vision, platform architecture, and execution strategy for core Machine Learning infrastructure across N26. Your work will enable squads across the bank to automate risk assessments, prevent financial crime, and scale operational efficiency. Our ML Platforms team serves as the central nervous system for real-time, data-driven decisioning. We build and scale horizontal ML capabilities that allow critical functions including Financial Crime, Credit Risk, and Core Operations to execute with absolute precision at scale. As a Lead Product Manager, you will drive multi-squad strategy, transforming complex predictive models into resilient, compliant, sub-second scoring systems. In this role, you will Drive the Core ML Platform Vision: Define and execute the multi-year roadmap for the central Machine Learning platform, ensuring alignment with broader engineering architecture and executive business goals. Lead High-Volume ML Portfolios: Oversee complex predictive ML capabilities supporting high-throughput banking systems, focusing on real-time transaction monitoring, automated credit risk scoring, and operational workflow decisioning. Scale Enterprise MLOps Infrastructure: Own the platform tooling and standards across the full ML lifecycle. Drive strategic decisions around feature stores, real-time feature extraction pipelines, model registries, automated retraining triggers, and CI/CD for ML. Establish Model Evaluation and Governance: Define robust offline and online model evaluation frameworks, shadow deployment mechanics such as champion and challenger testing, and real-time monitoring for model drift, inference latency, and data quality degradation. Bridge Technical Leadership and Compliance: Partner closely with Principal Data Scientists, ML Engineers, Security

About the opportunity N26 sucht einen Senior Legal Counsel Banking Law, um unsere rechtliche Expertise weiter auszubauen. In dieser Schlüsselrolle bist du Teil unseres Banking Law & Litigation Teams und fungierst als strategischer Partner für das Management sowie den Vorstand. Dein Fokus liegt auf der rechtlichen Architektur und Absicherung wegweisender Finanzprodukte. Du gestaltest die Zukunft des digitalen Banking, indem du komplexe regulatorische Anforderungen in rechtssichere Konzepte übersetzt – von der Skalierung unserer Bank-, Trading- und Krypto-Angebote bis hin zur Erschließung neuer europäischer Märkte. Dabei balancierst du Agilität mit höchster Compliance und stellst sicher, dass unsere Produktvisionen stets im Einklang mit dem Aufsichtsrecht stehen. Deine Aufgaben: Du wirst innerhalb des N26 Legal Departments in unserem Banking Law & Litigation Team arbeiten und bei der Einführung sowie Skalierung von zukunftsweisenden Bank- und Finanzprodukten mitwirken (z. B. Trading & Crypto). Du berätst das Management und den Vorstand ganzheitlich in allen rechtlichen Fragen im Zusammenhang mit bestehenden und neuen Banking, Trading und Finanzprodukten. Du bewertest komplexe regulatorische Anforderungen und entwickelst rechtssichere Konzepte für neue Produkte in einem dynamischen Umfeld. Du arbeitest eng mit dem Product und dem Compliance Team zusammen und stellst sicher, dass Innovation und regulatorische Compliance Hand in Hand gehen. Du fungierst als Ansprechpartner bei regulatorischen Prüfungen und steuerst souverän die Kommunikation mit Aufsichtsbehörden. Du koordinierst eigenverantwortlich die Zusammenarbeit mit externen Rechtsberatern und stellst eine erstklassige Beratungsqualität sicher. Du führst eigenständig Gerichts- sowie Streitbeilegungsverfahren und verantwortest das Management bedeutender Verfahren über alle Instanzen hinweg. What you need to be successful Hintergrund: Du bist deutscher Volljurist und hast das erste und zweite

About the Opportunity N26 is looking for a Senior Legal Counsel Banking Law to further expand our legal expertise. In this key role, you will be part of our Banking Law & Litigation Team and serve as a strategic partner to management and the Executive Board. Your focus will be on the legal architecture and risk mitigation for groundbreaking financial products. You will shape the future of digital banking by translating complex regulatory requirements into legally sound concepts, from scaling our banking, trading, and crypto offerings to entering new European markets. In doing so, you will balance agility with the highest standards of compliance, ensuring that our product vision always aligns with regulatory law. In this role you will: Work within the N26 Legal Department in our Banking Law & Litigation Team, contributing to the launch and scaling of forward-looking banking and financial products (e.g., Trading & Crypto). Provide holistic advice to management and the Executive Board on all legal matters relating to existing and new banking, trading, and financial products. Evaluate complex regulatory requirements and develop legally sound concepts for new products in a dynamic environment. Collaborate closely with the Product and Compliance teams, ensuring that innovation and regulatory compliance go hand in hand. Act as the point of contact for regulatory audits and confidently manage communication with supervisory authorities. Independently coordinate collaboration with external legal counsel and ensure first-class advisory quality. Independently conduct court and dispute resolution proceedings, taking responsibility for the management of significant litigation across all instances. What You Need to Be Successful: Background: You are a fully qualified German lawyer ( Volljurist ) -and you have completed both the First and Second State Law Examinations. You have at least 4 years of professional experience, with a significant portion in bankin

Fireblocks is the company bringing global finance onchain. Backed by over $1 billion in capital, we are the premier digital asset infrastructure provider trusted by thousands of industry-defining financial institutions, including banks, payment providers, fintechs, and global corporates such as BNY Mellon, BNP Paribas, ANZ Bank, Western Union, Stripe, and Revolut. Built for institutional scale and security, our enterprise-grade platform and network have powered over $14 trillion in digital asset transfers worldwide. About the Role The Sales Engineer, Banking is a technically credible, commercially aware member of the EMEA SE team, responsible for the full technical sales cycle across banking opportunities in Western and Central Europe. This is not a generalist SE role. You will be expected to engage deeply with treasury operations leads, custody technologists, CISOs, and risk committees inside Tier 1 and Tier 2 banks. You will need to understand how institutional banking technology works — core banking platforms, custody and settlement infrastructure, ISO 20022 and SWIFT messaging, and post-trade workflows — and be able to position Fireblocks clearly within that context. You will work closely with Banking-aligned Sales Directors across your region, taking primary responsibility for technical qualification, PoC delivery, RFP responses, and solution design from first engagement through to onboarding handoff. What You'll Do Technical Pre-Sales Lead technical qualification for banking opportunities, distinguishing genuine digital asset programmes from exploratory noise Deliver tailored product demonstrations to technical and executive audiences across custody, settlement, treasury, and compliance use cases Scope, design, and deliver Proofs of Concept in bank environments — including navigating infosec review, sandbox provisioning, and API integration testing Produce and own RFP, RFI, and DDQ responses for banking prospects, maintaining accuracy against Fireblocks'