Customer Enablement Architect

CSQ426R319 Senior Customer Enablement AI Programs Manager As a Senior Customer Enablement AI Programs Manager, you will own the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite — bringing together GTM activation, applied AI, and enablement strategy. You will define how the agents retrieve, reason over, and surface enablement insights to global Account Teams, turning learner and account data into prescriptive, just-in-time recommendations that improve account health and grow the number of trained users across our customer base. By automating GTM processes, you will ensure Account Teams and customers receive consistent Databricks enablement planning resources. You will be responsible for driving the AI roadmap for customer enablement, compounding enablement as a strategic leverage for our customers and for Databricks. This role will report to the Global Customer Enablement Practice Senior Director. This is an exciting opportunity for a motivated and innovative entrepreneur with a passion for working across departments and across regions. The impact you will have: Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite — defining the data inputs, retrieval sources, and agent behaviors that generate enablement recommendations. Lead the rollout and drive field adoption of the Scaled Customer Enablement Agent Suite, delivering automated learning insights and proposals to Account Teams. Structure the enablement knowledge base for retrieval — designing content schemas, metadata, and chunking so agents return accurate, grounded outputs — and maintain the underlying customer enablement playbook. Define the signals and triggers — usage patterns, learning milestones, and account-health thresholds — that prompt the agents to surface a free-to-paid enablement opportunity to Account Teams at the right moment. Partner with technical teams to embed enablement calls-to-action and insights di

Distinguished Technologist - Principal Architect, Platform Security and Firmware Systems Description - HP is seeking a senior technical leader to serve as a lead architect for hardware rooted Platform Root of Trust for HP's commercial PC platform. In this role, you will be responsible for envisioning, defining, and driving the architecture of hardware, firmware, software, and cloud-integrated security capabilities that protect HP commercial PCs from current and emerging threats. You will also work across the hardware and security architecture teams, collaborate with HP's Security Research Labs, Firmware (BIOS) team, our security business that creates and deploys industry leading enterprise security and manageability solutions, product management, manufacturing, supply chain, customer enablement, and field organizations to create cohesive system solutions that deliver unique customer value. This position requires deep expertise in embedded systems, platform firmware, hardware, security, device manageability, and PC system architecture. The role also requires the ability to translate complex technical capabilities into customer-relevant value propositions and to influence internal and external stakeholders without relying solely on formal authority. Responsibilities Serve as principal architect for HP Endpoint Security Controller roadmap, associated hardware and firmware based capabilities, cryptographic identity, attestation, secure communication, event logging, and future controller generations. Define and evolve HP Sure Start architecture and related firmware resilience capabilities, including hardware-enforced firmware authenticity, recovery, update, and protection mechanisms. Drive secure BIOS and firmware configuration management strategies, including HP Sure Admin ecosystem capabilities, key management, zero-touch provision

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

The Business Applications team at Zoox is responsible for building the foundation that connects our autonomous vehicle technology with a seamless customer experience. Our team thrives on collaboration, open problem-solving, and supportive risk-taking. You will be part of a growing and mission-driven Enterprise Applications team driving the key aspect of customer enablement and pricing landscape for Zoox, while contributing to our broader dedication to making cities safer, smarter, and more sustainable. In this role, you will have the opportunity to expand your technical horizons across our billing and financial ecosystem while taking direct ownership of a high-volume, high-transaction mediation layer. We are looking for an individual who loves to learn, values data accuracy, and is excited to see their designs directly support autonomous fleet operations. In This Role, You Will: Lead the design and architecture of SAP Convergent Mediation (CM) frameworks to process usage, events, and transactional data. Configure and customize mediation pipelines, transformation rules, enrichment, and routing logic. Design end-to-end data flows between upstream source systems, Convergent Charging (CC), and downstream BRIM components. Optimize mediation performance to ensure accurate, low-latency transaction processing and fault tolerance. Establish monitoring dashboards, alerting mechanisms, and reconciliation frameworks to ensure financial compliance and data integrity. Collaborate closely with finance, product, engineering, and external vendors to provide technical leadership and subject matter expertise. Qualifications: Extensive experience delivering end-to-end SAP BRIM implementations with a specific focus on Convergent Mediation (CM). Hands-on proficiency configuring mediation flows, transformations, and integrations with SAP CC, CI, FICA, or external APIs. Deep understanding of

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. The DASG Architecture Lab and Customer Enablement Lab (CEL) teams provide the infrastructure, platforms, and technical expertise required to accelerate technology pathfinding, AI and system workload analysis, memory subsystem characterization, FPGA/LPDRAM prototyping, and customer enablement initiatives. These teams play a critical role in enabling architecture exploration, validation, and teamwork across engineering organizations and external partners. AI Efficiency and Usage is a must. AI proficiency or AI‑enabled ways of working where applicable. Agentic AI and Generative AI usage model is a must. Responsibilities Own the day-to-day bring-up, readiness, maintenance, and operational support of lab systems, racks, benches, test equipment, and reference platforms used by DASG Architecture Lab and Customer Enablement Lab teams. Deploy, configure, and maintain server, GPU, FPGA, client AI, mobile AI, analyzer, and environmental test equipment supporting workload characterization and technology pathfinding activities. Build and maintain stable, reproducible validation environments, including BIOS, BMC, firmware, operating systems, drivers, networking, remote access, and power and thermal configurations. Collaborate with architecture and validation teams to enable memory trace capture, workload analysis, DRAM replay, power and performance characterization, and data-driven engineering decisions. Develop and maintain operational processes for asset tracking, configuration management, equipme

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities. To support our next-generation, high-performance RISC-V CPU architectures and advanced chiplet solutions, Tenstorrent is looking for a hands-on, experienced Post-Silicon Lab Manager. In this role, you will own the post-silicon lab infrastructure and manage operational workflows supporting bring-up, system validation, and customer enablement. You will scale the lab infrastructure to support multiple programs with varied requirements. You will direct post silicon validation engineers on cost building cost effective validation and debug infrastructure. This role is hybrid, based out of Santa Clara, CA. We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting. Who You Are You hold a B.S. or M.S. in Electrical Engineering, Computer Engineering, or a similar technical field, and you have 8–12+ years in semiconductor hardware, including 3+ years leading a post-silicon validation, characterization, or hardware lab team focused on CPUs. You know high-speed interfaces (PCIe, DDR/GDDR/HBM, SerDes) and fabric links in depth, and you're hands-on with board-level debug tools. You bring a startup mindset. You stay calm and quick when troubleshooting physical hardware unde