Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success. This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts — turning satisfied customers into growing ones. 1. Own the Book — Retention First • Carry full accountability for gross retention and renewal outcomes across your portfolio • Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk management well ahead of renewal dates • Identify churn risk early through usage signals, stakeholder changes, and sentiment — and mobilize the right resources to address it 2. Grow the Base (Net New From Existing) • Identify, qualify, and close expansion opportunities: new sites, new business units, new use cases, and additional solutions • Build account plans that map whitespace across each customer's organization • Develop ROI-driven expansion business cases grounded in the value already delivered 3. Build Multi-Threaded Relationships • Develop trusted relationships from day-to-day users up to economic buyers and executive sponsors • Multi-thread deliberately so no account depends on a single champion • Conduct structured business reviews (QBRs/EBRs) that reinforce value delivered and align on what's next 4. Drive Adoption & Value Realization • Monitor product adoption and health metrics; partner with customers to close usage gaps • Connect customer objectives to measurable outcomes in compliance, risk reduction, and operational efficiency • Ensure every account can articulate the va
Role overview
Job description
Creating safer workplaces while expanding your commercial impact. We want to create a better working world by building a global network of responsible buyers and suppliers. Veriforce takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. We are seeking a passionate and results-driven Customer Success Manager to manage and grow a portfolio of key clients. You will act as the primary point of contact for our customers, ensuring their success through personalized support, proactive account management, and optimized use of our products and services. In this role, you will combine customer service excellence with s
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16
Posted 30d
9
30d movement
+80%
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31.3%
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75%
Salary trend 1Y
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Department · Sales

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Alcumus
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