Creating safer workplaces while expanding your commercial impact. We want to create a better working world by building a global network of responsible buyers and suppliers. Veriforce takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour. We are seeking a passionate and results-driven Customer Success Manager to manage and grow a portfolio of key clients. You will act as the primary point of contact for our customers, ensuring their success through personalized support, proactive account management, and optimized use of our products and services. In this role, you will combine customer service excellence with strong commercial acumen—identifying growth opportunities, managing contract renewals, proposing upsell solutions, and strengthening client relationships to maximize the commercial value of your portfolio. This role combines outstanding customer service with strong business insight, offering an opportunity to influence customer success while contributing to revenue growth. Develop and maintain strong, long-lasting relationships with a portfolio of key clients, ensuring satisfaction, loyalty, and account retention. Act as a trusted advisor to clients, providing strategic insights to guide business decisions, product development, and service improvements. Monitor industry trends, competitor activity, and market changes to proactively anticipate client needs and recommend tailored solutions. Proactively manage account health by assessing satisfaction, resolving issues quickly, and optimizing the overall customer experience Serve as the primary point of contact for assigned accounts, maintaining regular and responsive communication via email, phone, and virtual meetings. Ensure accurate a
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Role overview
Job description
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success. This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts — turning satisfied customers into growing ones. 1. Own the Book — Retention First • Carry full accountability for gross retention and renewal outcomes across your portfolio • Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk man
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Department · Sales

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Alcumus
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