Customer Success Manager

As an Enterprise Sales Engineer, you'll partner with Sales to help customers understand the value of Datadog and how it solves their most important technical and business challenges. You'll lead technical evaluations, deliver compelling demos, and guide customers through the journey from discovery to successful adoption. You'll act as a trusted advisor, bridging business goals with technical solutions, and play a key role in winning new business and expanding existing accounts. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Own the sales process in partnership with Account Executives by leading and shaping the technical strategy across opportunities from PG to Closed Won Lead customer discovery to uncover technical challenges, business goals, and success criteria, then translate those needs into tailored Datadog solutions Deliver engaging product demos, technical presentations, and workshops that connect platform capabilities to customer outcomes Project manage technical evaluations (POVs) end-to-end: scoping use cases and requirements, defining success criteria, building a project plan with clear timelines, and holding all participants accountable to the process Identify and cultivate technical champions within customer accounts, empowering them to advocate for Datadog adoption and drive consensus internally Participat e actively in structured product and engineering field feedback sessions, serving as the technical voice of the customer to help shape product direction Maintain operational excellence by ensuring activity, deal progress, and customer interactions are accurately documented and up to date in related systems Collaborate cross-functionally with Product, Support, and GTM teams to address customer needs and resolve

Job Requisition ID # 26WD97253 Position Overview We are seeking a Senior Software Engineer with strong experience in API integrations and building scalable integration solutions. In this role, you will design and develop integration plugins and pre-built integrations for Tandem Connect, helping connect systems across the built environment and enabling Digital Twin workflows. How You’d Spend Your Day: Designing and building integration plugins for external systems Collaborating with product and customer teams to define integration requirements Reviewing and improving integration patterns and reusable components Troubleshooting and enhancing integrations in production Experimenting with AI tools to accelerate development workflows Responsibilities Own and contribute to all aspects of software development, delivering reliable, secure, high-performance, and scalable integration solutions across cloud and edge environments Design, develop, and maintain integration plugins and pre-built integrations that interface with external systems via APIs, ensuring robustness, reusability, and performance Collaborate with customer adoption specialists, product teams, and stakeholders to translate high-level integration requirements into productised, reusable solutions Drive solution architecture and design as a technical authority, making confident, data-informed decisions grounded in best practices and deep full-lifecycle expertise Identify and implement common patterns and reusable components to promote consistency, scalability, and efficiency acr

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. What You’ll Be Doing (Responsibilities) Drive Customer Zero Execution: Act as the primary bridge between internal stakeholders, the Okta on Okta team and Okta's core Product teams. Ensure Okta is the first to deploy its own cutting-edge capabilities, providing world-class, rigorous feedback to mature products and catch bugs before they reach global customers. Technical Leadership & Mentorship: Serve as a foundational pillar and mentor for the Okta on Okta engineering team, fostering a culture of high performance, continuous learning, and technical excellence. Operational Excellence: Embody the philosophy of "Move fast, simplify, and repeat." Identify systemic inefficiencies, automate legacy processes, and champion agile execution. Take initiative to identify what is needed next and lead the organization toward it. Strategic Partnership: Partner daily with cross-functional stakeholders to push the boundaries of identity security, modern authentication, and governance. Hands-on Architecture &

Who is Tenable? Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey! What makes Tenable such a great place to work? Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together! Your Role: The Customer Success Manager (CSM) acts as a trusted advisor for strategic accounts, driving customer retention, expansion, and satisfaction. Building on foundational customer success practices, the CSM takes ownership of complex accounts, proactively addressing adoption challenges and delivering measurable business outcomes. This role leverages advanced knowledge of Tenable’s product suite to develop tailored strategies that align customer goals with organizational solutions. The CSM collaborates across internal teams to resolve escalations, guide advanced product adoption, and ensure alignment between customer objectives and business priorities. Your Opportunity: Lead the onboarding process for high-value or complex accounts, ensuring a seamless transition and establishing a strong foundation for success. Build and maintain strategic relationships with senior stakeholders, acting as a trusted advisor to align customer goals with organizational solutions. Own and execute renewal and expansion strategies by applying the MEDDPICC sales methodology, while using metrics like adoption rat

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We’re building Fin's Customer Success team to reach more customers, provide consistent high-impact outcomes, and lean even harder into what makes us unique: our AI-powered products (especially Fin) and deep domain expertise. As a Customer Success Manager, you’ll be the customer’s trusted guide—helping them adopt and embed Fin's suite, extracting real value, and scaling processes so more businesses succeed, more reliably. If you’re excited by working at the intersection of AI, product adoption, and operational excellence—and you want to help define how scaled CS works in practice—this is your role. What will I be doing? Drive broad product adoption, with special focus on Fin and AI

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As a Customer Success Manager, you are the value owner and trusted advisor for your portfolio of customers. You ensure every customer achieves success with Trustpilot — from onboarding and adoption to measurable results and advocacy. Your mission is to maximise product adoption, strengthen customer health, and reduce churn, ensuring customers realise ongoing value and remain engaged, satisfied partners. What you'll be doing: Onboarding & Activation: Lead post-sale onboarding and setup, ensuring a smooth handover from New Business and a strong foundation for adoption. Adoption & Value Realisation: Drive measurable Business Adoption across your customer portfolio to deliver tangible results. Retention & Churn Reduction: Achieve a high Gross Renewal Rate (GRR) by maintaining customer health and addressing risks proactively. Retention & Churn Reduction: Own customer health, proactively identifying risks and executing recovery actions to maintain high Gross Renewal Rates (GRR). Customer Experience & NPS: Drive customer satisfaction and advocacy, achieving strong Net Promoter Score (NPS) results across your portfolio. Customer Issue Resolution: Act as the first line for customer issues related to onboarding, usage, or product value, escalating commercial or billing matters to the Account Manager. Customer Advocacy: Partner with Marketing to identify case study, testimonial, and reference opportunities. Voice of the Customer: Collaborate with Product to share structured customer feedback and insights that inform roadmap improvements. Operational Excellence: Maintain accurate health metrics, notes, and success plans in CRM f