CX Agent Analyt - Vaga Afirmativa para Pessoas com Deficiência

Seu bem-estar, nossa missão. Junte-se a uma empresa que torna o mundo mais saudável. CONHEÇA A GENTE Estamos revolucionando o bem-estar corporativo. Nossa plataforma conecta colaboradores do mundo todo aos melhores parceiros em exercício físico, mindfulness, terapia, nutrição e rotina de sono – tudo em uma só subscrição. Com base em Nova York e equipe na Europa, América do Norte e América do Sul, nossa missão é fazer de toda empresa uma empresa de bem-estar. A gente acredita que o trabalho deve ser gratificante, inspirador e equilibrado. Aqui, você vai encontrar uma equipe que valoriza bem-estar, colaboração e perspectivas diversas, em um lugar onde paixão e criatividade rompem limites para criar impacto de verdade. Suas contribuições vão ajudar a construir um mundo mais saudável, para você e milhões de pessoas globalmente. Por que temos vagas afirmativas? Essa é uma vaga afirmativa para Pessoas com Deficiência. Porque a gente acredita em fomentar a diversidade e nutrir um ambiente de trabalho inclusivo, onde todo mundo tenha acesso a oportunidades equitativas e possa atingir o seu potencial máximo. Para alcançar a nossa missão, é essencial que existam diversas perspectivas aqui dentro e que todas as pessoas se sintam acolhidas, valorizadas e empoderadas no Wellhub. A OPORTUNIDADE Estamos contratando CX Agent Analyst para se juntar ao nosso time de Customer Experience em São Paulo! SEU IMPACTO Garantir a satisfação dos clientes gerenciando as comunicações diárias nos canais de atendimento (e-mail, chat, telefone). Fornecer soluções precisas e completas para dúvidas e solicitações, utilizando as ferramentas e processos estabelecidos. Construir relacionamentos de confiança por meio de uma comunicação empática, clara e objetiva, pesquisando o histórico e dados do cliente para a melhor resolução. Gerenciar e atualizar os registros no sistema/CRM com precisão, categorizando os chamados prontamente e acompanhando pendênci

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Software Engineer, Enterprise Apps on the CX Shared Agent Platforms and SFDC Solutions team within Coinbase's Enterprise Applications and Architecture org, you'll build the platforms and services that power customer experience and compliance operations across Coinbase. This team develops scalable internal tools, agent workflows, and integrations that help CX agents resolve customer issues and manage KYC and compliance processes with greater speed and accuracy. You'll own full-stack development of services and applications that directly improve agent productivity and customer satisfaction at scale. What you'll do: Build and ship full-stack services and applications using Golang, gRPC, TypeScript, and React to support CX agent workflows and automation. Own the design, implementation, and integration of third-party platforms (Salesforce, Maestro QA, Assembled) that extend Coinbase's internal CX tooling capabilities. Drive platform modernization efforts, including support for strategic platform transitions and evolving the agent platform landscape. Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges. Lead code reviews, architecture discussions, and testing practices that raise the quality bar across the team and support reliable, high-traffic production systems. Identify and mi

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . As a Software Engineer on the CX Shared Agent Platforms and SFDC Solutions team, you'll build and extend the platforms that power customer service and compliance operations across Coinbase. This team, part of the Enterprise Applications and Architecture org, owns CX tooling including Salesforce, Maestro QA, and Assembled, enabling agents to resolve customer issues and manage KYC workflows with speed and accuracy. You'll develop full-stack services and integrations that drive agent productivity, support strategic platform transitions, and deliver impact at scale from Brazil. What you'll do: Build and ship backend services using Golang and gRPC that extend CX platform capabilities and support agent workflows across compliance and consumer teams. Own the evaluation, integration, and ongoing support of third-party SaaS platforms, ensuring seamless connectivity across the CX tooling ecosystem. Partner with product, design, security, and data teams to deliver cross-functional solutions to complex operational and compliance challenges. Drive engineering best practices across the team, including code reviews, testing strategies, deployment processes, and observability standards (metrics, logging, tracing). Translate complex technical concepts into clear recommendations for non-technical stakeholders across CX, product, and leadership teams. Required Skills and Experience: 5+