Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. Fanatics is seeking a Partner Orders Programme Manager to manage the end-to-end delivery of merchandise programmes on behalf of our rights holder partners. Reporting to the Director, Golf Retail & Partnerships. This role will act as the key link between rights holders, corporate partners, suppliers, and internal teams. You will oversee the entire order lifecycle, from catalogue creation, product development and sell-in, order receipt and management, supplier liaison, branding coordination, order logistics, final delivery and financial reconciliation. As the programme grows, the role will expand to support additional Fanatics rights holder partnerships across multiple sports. This is a fixed term position until December 31st 2027. Key Responsibilities Manage and oversee the full end to end corporate sale programme for the DPWT and Ryder Cup in 2027, managing annual budgets and putting in processes and building relationships to achieve sales forecasts Serve as the primary contact for rights holders and their corporate partners. Create, present and manage partner merchandise catalogues and product selections. Work with suppliers on bespoke product development where necessary Receive and process customer orders, quotations, purchase
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Role overview
Job description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties. At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset. ROLE OVERVIEW The Director, Fan Services leads the Fan Services customer service organization across first and second line teams, owning the departmental budget, hea
…What they are looking for
Skills & requirements
Qualification
10+ years of customer operations experience, including deep expertise in first and second line contact management and managing own and 3PL operations. 7+ years of people leadership experience, including demonstrated success leading leaders and managers across on-premises, hybrid, and remote environments. Experience and understanding of omni-channel operations and the e-commerce space. Advanced communication skills in writing, speaking, and digital formats, with the ability to deliver comfortably to senior-level and C-level audiences. Strong proficiency in Microsoft Office suite, including foundational experience with Excel and pivot tables; knowledgeable user of CRM technologies, Conversation-Analytics Software, Contact Center Technologies, Customer Review Tools, and order management tools such as EDI, DAX, and Cloud Reporting. Proven track record of owning departmental budgets, headcount planning, and BPO/vendor relationships including performance, cost, and contract oversight. Multi-lingual candidates are encouraged to apply; Spanish, French, and German are preferred.
Department · Commerce - International - Corporate Function
Hiring company
Fanatics Commerce
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